international business skills bsk02-1 robin schuessler [email protected]
TRANSCRIPT
BSK02-1, 5 ects
Workshop format = participation required
More than one absence per quarter = ND
Guest lectures arranged by A. von Schmid
Class meets as group in weeks 1, 2, 3, 4, 7 and 8 of OP1
Other meetings as scheduled
Topics Covered
Telephone skills
Meetings/agendas/minutes
Conflict management
International negotiations
Culture in Practice
Leadership (with Alexander von Schmid)
Schedule OP1
Week 1: intro and telephone skills
Week 2: demo skills; cultural etiquette
Weeks 3-4: Meeting skills
Weeks 5-6: Role play meeting skills (incl. feedback)
Weeks 7-8: Negotiation techniques
Schedule OP2
Weeks 1-2: Negotiation role plays in project groups
Week 3: Writing reports
Weeks 4-5: Feedback on final assessment proposal (in pairs)
Week 5: Preparation report due in N@tschool by 13.00 on Friday
Weeks 6-8: Final assessments (in pairs, by appointment)
Week 10: Retakes of final assessment
Requirements
In order to receive credit for BSK02-1 you must:
Have sufficient attendance (no more than 1 absence per quarter)
Take part in all role play activities (telephoning, meeting, project group negotiation)
Hand in a satisfactory preparation report
Complete a successful international negotiation
Other components required by Alexander von Schmid
Final assessment
Put your cultural knowledge into practice
Partner negotiation– at least one is non-Dutch
Prepare country report outlining differences
Have an offer/company/product
Demonstrate cultural understanding
Make proposal and negotiate a deal
See rubrics in syllabus
Telephone skills
Much of normal communication is non-verbal
Telephoning requires better voice control
Practice what you will say beforehand
Consider potential responses
Find a partner and practice!
Telephone your friend. Try to persuade him/her to go on holiday in Thailand with you.
Your friend wants you to go on holiday in Thailand. Try to persuade him/her to go to London instead.
You are a boss. Phone your employee to find out why s/he is not at work today.
You are at home. You do not want to work today. Your boss will phone you.
Phone your friend. Tell him / her that you saw their wife / husband with someone else last night.
Your friend has some interesting information for you.
You went to a restaurant and had very bad service. Phone the manager and complain.
You are the manager of a restaurant. A customer will phone you.
You are a boss. Phone your employee and tell him / her to work this Saturday.
You are happy that it is Friday and the end of the working week. Your boss will phone you.
You need some money for your business. Phone your friend and ask to borrow some money.
Your friend will phone you. This is good because she owes you $500 and you need the money back.
You are a neighbour. Your neighbour is very noisy. Phone him / her to complain.
Your neighbour will phone you. You don’t like this neighbour.
You are a boss. Your employee will phone you.
Phone your boss and ask for a bigger salary.
You bought a computer from a shop but it doesn’t work now. Phone the shop and tell them.
You are manager of a computer shop.
You left your mobile phone at your friend’s flat. Phone him / her and ask where it is.
Your friend will phone you. You found his / her mobile phone in your flat this morning but your dog then ate it!