Internal Communications: between people within a single business

External Communications: between someone within a business and someone outside the

business i.e. a customer

Oral Communication

Talking face to face

Talking on the telephone, mobile, etc

Presentations

Lectures

Loud speaker

Meetings

Written Communication

MemorandumLetters

Financial documents

Advertisements

Notices/Posters Reports

Communication within an organisation can be:

Upward: feedback given from subordinate to a manager

Downward: Orders given by a manager to a subordinate

Horizontal: department to department

Good communication should be:

•Accurate – checking all the facts

•Clear – easy to understand

•Simple – short words and sentences

•Complete – do not miss out vital information

Activity: Have a go at Chinese whispers…

Communication and new technology

Fax machines

MobilePhones

EmailInternet Intranet