intercultural communication skills geed 161 kenan baŞaran
TRANSCRIPT
INTERCULTURAL COMMUNICATION SKILLSGEED 161
Kenan BAŞARAN
BRIEF & HELPFUL TIPSGREETINGS
PUNCTUALITY
GIFT-GIVING
BUSINESS PROTOCOL
CONVERSATIONAL TABOOS
Kenan BAŞARAN
AFRICA
THREE SUB-DIVISION:1. SOUTH AFRICA
DUTCH, ENGLISH AND TRIBAL BLACK AFRICAN INFLUENCE
2. CENTRAL AFRICA ORIENTED TO BLACK MULTICULTURES
3. NORTHTERN AFRICA1. FOLLOW ARABIC & MUSLIM CUSTOMS
Kenan BAŞARAN
ALGERIA -ALGERIANSHANDSHAKE ON BOTH MEETING & LEAVINGCHEEK KISSING (BOTH CHEEKS) AMONG
CLOSE FRIENDSPROFESSIONAL TITLESPUNCTUALITY RELAXEDSMALL GIFTS EXCHANGED AT SECOND VISITBUSINESS TALK STARTS WITH SMALL TALKGOOD TOPICS: INDUSTRIALIZATIONBAD TOPICS: ECONOMIC PROBLEMS &
POLITICSKenan BAŞARAN
EGYPT - EGYPTIANS
SATURDAY TO THURSDAY, NORMAL WORK WEEK
FRIENDSHIP & TRUST COME BEFORE ANY BUSINESS RELATIONSHIP
SOCIAL ENGAGEMENT USUALLY HELD LATE IN THE DAY
GOOD TOPICS: HISTORY, NATIONAL ADVANCEMENT
BAD TOPICS: MIDDLE-EAST POLITICS
Kenan BAŞARAN
LIBYA - LIBYANSSTATE-CONTROL ECONOMYSTRONG MILITARISTIC AND RELIGIOUS
ATTITUDESPOLITICAL RELATIONSHIP WITH THE
WEST IS TENSE, WARLIKEALL OTHER RSPECTS, LIBYANS ARE LIKE
MIDDLE-EASTERNERS
Kenan BAŞARAN
MOROCCO - MOROCCANSSHAKING HANDSGOOD FRIENDS KISS CHEEKSPUNCTUALITY RELAXEDGIFT GIVING: ADMIRE AN OBJECT AND
YOU MAY RECEIVE IT AS A GIFTGOOD TOPICS: HISTORY AND CULTUREBAD TOPICS: MID-EAST TENSION,
RELIGION
Kenan BAŞARAN
GHANA - GHANIANSMANY DIVERSE ETHNIC GROUPS WITHIN
THE COUNTRYDIFFICULT TO PINPOINT COMMON
CUSTOMSSHAKING HAND CUMMON FORM OF
GREETINGWESTERN RULES FOR INT’L BUSINESS ,
BUT AT HOME, PUNCTUALITY VERY RELAXED
AVOID GESTURES WITH LEFT HANDKenan BAŞARAN
KENYA - KENYANSFORMER ENGLISH COLONY, MANY ENGLISH
TRAITS COMMONSWAHILI THE MOST COMMON LANGUAGE,
ENGLISH IS WELL KNOWNSHAKE HANDS AT GREETINGS AND
DEPARTURESFLOWERS USUALLY EXPRESS CONDOLONCESGOOD TOPICS: HISTORY, CULTURE, WILDLIFEBAD TOPICS: BRITISH OCCUPATION PERIOD
Kenan BAŞARAN
NIGERIA - NIGERIANSDIVERSE LIFE-STYLES
IMPORTANT TO RECOGNISE VARIETY OF CUSTOMS AND CULTURES
AVOID DISCUSSING RELIGION
O.K. TO DISCUSS AFRICAN POLITICS
Kenan BAŞARAN
IVORY COASTA FORMER FRENCH COLONY, WITH
FRENCH INFLUENCEOFFICIAL LANGUAGE FRENCH BUT
ENGLISH VERY COMMONTRADITIONAL HANDSHAKING THE CUSTOMADVANCE APPOINTMENTS, BE PUNCTUALGOOD TOPICS: HISTORY, CULTURE,
ACHIEVEMENTSBAD TOPICS: INEFFICIENCY OF INDUSTRY,
POLITICS
Kenan BAŞARAN
SOUTH AFRICANSWHITE CULTURE ( 17% OF THE
POPULATION) DERIVED FROM DUTCH AND ENGLISH
WHITES SENSITIVE TO APARTHEID (RACIAL SEGREGATION)
PUNCTUALITY EXPECTEDAFRICAANS OFFICIAL LANGUAGE, ALMOST
ALL SPEAK ENGLISHMAJORITY BLACK, MANY TRIBAL LANGUAGESGOOD TOPICS. ALL SPORTS,NATURAL
BEAUTIES, NATURAL RESOURCESBAD TOPICS: RACIAL UNREST, BOYCOTTS
Kenan BAŞARAN
AMERICANS FROM THE U.S.FIRM HANDSHAKE WITH DIRECT EYE-CONTACT
IS THE RULEAVOID BODY CONTACT WHEN GREETING MENPUNCTUALITY IS PRACTISED AND IMPORTANT‘TIME IS MONEY’ ATTITUDE IN BUSINESS TALKQUICKLY JUMP TO THE USE OF FIRST NAMESIF BUSINESS, TOKEN GIFTS EXCHANGED GOOD TOPICS: SPORT, FAMILY, BUSİNESSBAD TOPICS: DOMINANCE OF AMERICAN
POWER
Kenan BAŞARAN
CENTRAL & SOUTH AMERICANSALL SPEAK SPANISH, EXCEPT BRAZIL WHERE
THE NATIONAL LANGUAGE IS PORTUGUESE30’ DELAY SHOULDN’T BE A SURPRISE‘LA HORA INGLESA, O LA HORA ESPANOL?’STAND IN YOUR INTIMATE ZONE, TOUCHINGLIKE SOCIAL CONVERSATION BEFORE
BUSINESSMAIN MEAL IS TAKEN AT MIDDAYTHE HOST IS EXPECTED TO MAKE FIRST TOAST
Kenan BAŞARAN
ARGENTINE
HANDSHAKING IS COMMONSTRONG ITALIAN, GERMAN, SPANISH AND
BRITISH HERITAGEITALIAN AND GERMAN 2ND & 3RD LANGUAGESTENDER BEEF & RED WINE NATIONAL SYMBOLSLONG MEALS & CONVERSATION THE NORMCROSSING THE KNIFE & FORK MEANS FINISHEDGOOD TOPICS: FOOTBALL, HISTORY, CULTUREBAD TOPICS: RELIGION, PERON YEARS, FALKLAND
Kenan BAŞARAN
BRAZILIANS‘LONG TIME’ HANDSHAKING IS COMMONSHAKE HANDS FOR HELLO & GOOD-BYETOUCHING OTHERS WHILE TALKING COMMONFIRST NAMES USED BUT TITLES IMPORTANTMUSIC AND LONG & ANIMATED
CONVERSATIONINTERRUPTIONS VIEWED AS ENTHUSIASMENJOY JOKING, INFORMALITY & FRIENDSHIPGOOD TOPICS: FOOTBALL, POLITICS, FAMILYBAD TOPICS: ARGENTINA, POVERTY, RELIGION
Kenan BAŞARAN
MEXICANSHANDSHAKING THE CUSTOM, TITLES IMPORTANTFRIENDS EMBRACE, WOMEN KISS THE CHEEKPUNCTUALITY NOT RIGIDPURPLE IS THE COLOR OF DEATHLUNCH IS MAIN MEAL TAKEN ABOUT 1:00 TO 4:00HANDS IN POCKET IMPOLITEGOOD TOPICS: CULTURE, HISTORY, ART, MUSEUMBAD TOPICS: ILLEGAL
ALIENS,POVERTY,EARTHQUAKES
Kenan BAŞARAN
THE MIDDLE EASTHUG AND KISS THE CHEEK BETWEEN SAME SEX
FRIENDSTOUCHING CULTURE, STAND CLOSERDIETARY RULES ARE IMPORTANT AND NO
ALCOHOLEAT WITH THE RIGHT HAND, LEFT HAND IS USED
FOR BODILY HYGIENE & CONSIDERED ‘UNCLEAN’GENEROUS IN GIFTSIF YOU ADMIRE A POSESSION YOU MAY GET IT AS
A GIFTBUSINESS WEEKEND IS THURSDAY & FRIDAYIMPOLITE TO SIT SHOWING THE SOLE OF YOUR
SHOES Kenan BAŞARAN
(ARABIAN) GULF RESIDENTSU.A.E, OMAN,BAHRAIN,KUWAIT,QATARIMPORTANT TO KNOW POLITICAL AND
CULTURAL DIFFERENCES OF ALLCUSTOMARY GREETING ‘SALAAM ALAYKUM’SHAKING HANDS AND SAYING ‘KAIF HALAK’A TOUCHING SOCIETYGOOD TOPICS:HORSES, FALCONS, FAMILIESBAD TOPICS: POLITICS, RELIGION, MALE-
ORIENTED SOCIETY
Kenan BAŞARAN
SAUDI ARABIAGREETINGS CAN BE ELABORATEHANDSHAKING MAY ACCOMPANIED BY
TOUCHING ARM OR SHOULDERAFTER SEVERAL VISITS MEN MAY EMBRACEENJOY GIVING LUXURY GIFTSSTRICTEST ON RELIGION AND DIETARY RULESDISLIKES DOGS AS HOUSEHOLD PETSGOOD TOPICS: HISTORY, CULTURE, RESPECT
FOR ISLAMIC FAITHBAD TOPICS:ROLE OF WOMEN, ISRAEL, BLUE
JOKES
Kenan BAŞARAN
SYRIAHANDSHAKING AND EMBRACINGWOMEN FRIENDS KISS CHEEKSRELAXED ABOUT PUNCTUALITYMODERATE IN RELIGION IN CITIESLIKES DINING OUT BOTH LUNCH AND
DINNERGOOD TOPICS: HISTORY, CULTURE, BAD TOPICS: MID-EAST POLITICS, ‘HATAY’
CONFLICT WITH TURKEY
Kenan BAŞARAN
IRANHANDSHAKING AND SLIGHT BOWDIVIDED INTO ‘ANTI-WEST’ & ‘PRO-WEST’MOST ARE DEVOTED & FAR RIGHT
MUSLIMS FARSI IS THE OFFICIAL LANGUAGEWEST-ORIENTED BUSINESSPEOPLEGOOD TOPISC: ANTIENT HISTORY AND
CULTUREBAD TOPICS: CURENT UNREST &
ANTIPATHY TO UNITED STATESKenan BAŞARAN
JORDANMIXTURE OF WEST & MID-EAST
GREETINGSPUNCTUALITY RELAXEDMAY REFUSE INVITATIONS TWICE BEFORE
ACCEPTINGGOOD TOPICS: HISTORY, CULTURE,
FAMILIES, THE KINGBAD TOPICS: RELATIONSHIP WITH ISRAEL,
OTHER POLITICS
Kenan BAŞARAN
LEBANON - LEBANESEPUNCTUALITY NOT ESPECIALLY IMPORTANTABOUT HALF ARE MUSLIM, HALF CHRISTIANDESCENDED FROM EARLY WORLD TRADERS:
PHOENICIANSARABIC, ENGLISH & FRENCH ARE COMMONTALK BUSİNESS ONLY AFTER A MEALBEFORE THE CIVIL WAR THEY WERE THE
‘SWISS’ OF THE MIDDLE-EASTGOOD TOPICS: BUSINESS, CHILDREN,
EDUCATIONBAD TOPICS:POLITICS, RELIGION, RELATIONS
WITH ISRAELKenan BAŞARAN
ISRAEL - ISRAELISSHAKE HANDS WHEN MEETING AND LEAVINGSPOKEN GREETING FOR MEETING AND
LEAVING IS ‘SHALOM’TITLES ARE LESS IMPORTANT THAN USAPUNCTUALITY IS APPRECIATEDSHABBATH BEGINS ON FRIDAY AT SUNSETSTRONG ATTACHMENT TO USAGOOD TOPICS: CULTURE,HISTORY, RELIGIONBAD TOPICS: U.S.AID, WEST-BANK SITUATION
Kenan BAŞARAN
ASIA , CHINANOD OR BOW, THEY MAY OFFER HAND FOR
HANDSHAKINGANY TYPE OF TOUCHING IS UNCOMMONDUAL-LANGUAGE BUSINESS CARDS RECOMENDEDUSUALLY HAVE THREE NAMES, FIRST IS FAMILY
NAMETOASTING IS COMMON, APPLAUDING EVEN
SIMPLEST ACTMODEST GIFTS, AND A GIFT TO THE GROUPGOOD TOPICS:HISTORY, CULTURE, FAMILY,
PROGRESS IN CHINABAD TOPICS: CULTURAL REVOLUTION, SEX,
WEALTH, TAIWANKenan BAŞARAN
INDIAMEN SHAKE HANDS WITH ONE ANOTHERPUT PALMS TOGETHER AND BOW SLIGHTLY
WHEN GREETING A WOMANHINDUS DO NOT EAT BEEF. THE COW IS
SACREDMUSLIM USUALLY FOLLOW DIETARY RULESORTHODOX SIKHS WEAR A TURBAN, DON’T
SMOKE OR EAT BEEFGREAT RESPECT SHOWN TO ELDERSUSE YOUR RIGHT HAND FOR PASSING FOODGOOD TOPICS: CULTURE, TRADITIONS,
TRAVELBAD TOPICS:POVERTY, FOREIGN AIDSKenan BAŞARAN
PAKISTANHANDSHAKE, CLOSE FRIENDS MAY HUGMEN DO NOT TOUCH OR SHAKE HANDS
WITH WOMENISLAMIC CODE OF CONDUCT PREVAILURDU IS MAJOR LANGUAGE,ENGLISH
COMMONSHOWING THE SOLES OF SHOES IS RUDEGOOD TOPICS: CULTURE, HISTORY,
HANDCRAFTBAD TOPICS:CRITICISING ISLAM,
DICUSSING INDIA OR ISRAELKenan BAŞARAN
JAPAN - JAPANESEADOPTING WESTERN CULTURE QUICKLYBUSINESS CARDS EXCHANGED BEFORE BOW OR
HANDSHAKINGLIMP HANDSHAKING IS BECOMING COMMONDIRECT AND LONG EYE-CONTACT IMPOLITESTYLE JUST AS IMPORTANT AS SUBSTANCEPATIENCE, POLITENESS AND HUMILITY GREAT
VALUESGIFT-GIVING IS CULTURAL HABIT, BE PREPAREDTHE WORD ‘NO’ IS AVOIDEDGOOD TOPICS: ART, CULTURE, HISTORYBAD TOPICS: DISCUSSING WORLD WAR II
Kenan BAŞARAN
EUROPEENGLISH, WELSH, SCOTSEACH LIKES INDIVIDUAL RECOGNITIONENGLISH MORE FORMAL THAN OTHERSCONSERVATIVE IN DRESS AND SOCIAL
PRACTICESTITLES AND HONOUR HIGHLY IMPORTANTFOND OF HOUSEHOLD PETSAPPOINTMENTS WELL IN ADVANCE ARE THE
RULEPUNCTUALITY IMPORTANTHANDSHAKING COMMON BOTH MEN &
WOMENGOOD TOPICS: HISTORY,
ARCHITECTURE,GARDENINGBAD TOPICS: RELIGION, MONEY AND PRICESKenan BAŞARAN
IRELAND - IRISHNOT CONSCIOUS ABOUT TIME AND
PUNCTUALITYGIVING BUSINESS GIFTS IS NOT A COMMON
PRACTICEDIVIDED COUNTRYSTRONG EMOTIONAL TIES TO THE USAIRISH TELL BRITISH JOKES AND VICE VERSAJOLLY, WARM TEMPERAMENTREFUSING A DRINK OR FAILING TO BUY YOUR
ROUND IS BADBAD TOPICS: BEING PRO-BRITISH,
POLITICS,RELIGIONGOOD TOPICS:CULTURE,SPORTS,BEAUTY OF
COUNTRYKenan BAŞARAN
FRANCE - FRENCHFORMAL & CONSERVATIVE IN BUSINESS PROTOCOLFIRST NAMES RARELY USED EVEN AMONG COLLEAGUESFREQUENT HANDSHAKING, BUT SHORTER AND LESS
FIRMHIGHLY VALUE GOOD CUISINE AND FINE WINESMAIN MEAL OF THE DAY IS USUALLY AT MIDDAYTAKE GREAT PRIDE IN FRENCH HISTORY,
LANGUAGE,ARTS, EDUCATIONAL SYSTEMCHAUVINISTIC ABOUT COUNTRY AND LANGUAGEDINNERTIME CONVERSATIONS ARE IMPORTANT AND
OFTEN LONGGOOD TOPICS: FOOD, SPORTS, CULTUREBAD TOPICS: MONEY, PRICES, VERY PERSONAL
QUESTIONS
Kenan BAŞARAN
GREECE - GREEKSSHAKE HANDS, HUG EVEN KISS WHEN MEETINGPUNCTUALITY NOT MUSTPRIOR APPOINTMENT NOT NECESSARY BUT
APPRECIATEDEXTEREMELY HOSPITABLE, WARM,
DEMONSTRATIVERESPECT THE ELDERLYSMILES WHEN HAPPY BUT ALSO WHEN VERY
ANGRYUPTILTED CHIN AND RAISED EYEBROWS SIGNALS
‘NO’GOOD TOPICS: GREEK CULTURE, SPORTS, MUSICBAD TOPICS: TURKEY, CYPRUS
Kenan BAŞARAN
ITALY - ITALIANSMAY SHAKE HANDS BY GRASPING THE ELBOWGOOD FRIENDS HUG AND PAT BACKSDEMONSTRATIVE AND EMOTIONALTITLES ARE COMMON AMONG ACADEMICSPUNCTUALITY NOT A VIRTUEEXCHANGING GIFTS COMMON AMONG BUSINESS
PEOPLEDON’T TALK BUSINESS AT A SOCIAL EVENTGOOD TOPICS: FOOTBALL, FAMILY, WORLD
EVENTSBAD TOPICS: TAXES, POLITICS, RELIGION, MAFIA
Kenan BAŞARAN
THANKS FOR LISTENING
Kenan BAŞARAN