intercultural communication (limited language proficiency)
TRANSCRIPT
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CCUSA Annual Gathering
September 15-16 - San Francisco
CCUSAS Annual Gathering is the pre-eminent gathering for
Catholic Charities professionals, volunteers, and partners to
advance our work, strategize about poverty reduction, and
celebrate our shared identity. Attendees will come away with
innovative program ideas, templates for future work, and newskills to reduce poverty.
Seven Pre-Conference Institutes
Available on Saturday, September 14 from 9am 4pm to offer
a deeper dive into important issues, such as parish socialministry, finance, development/communications, food
insecurity and more.
Longer Site Tours
Now you can spend more time onsite learning about theinnovative ro rams of Catholic Charities CYO.
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REDI 2013-2014
Webinar Series
Save the Date!
July 2013 Conducting an Organizational
Cultural Competency Assessment September 2013 Unconscious Bias and Discrimination:
What you don't know can hurt you.
November 2013 Conscious Conversations
January 2014 White Privilege
March 2014 Immigration
May 2014 The Impact of the Civil Rights
Movement on Human Services
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InterculturalCommunication
by Paula Mann-Agnew, MSW, Catholic Charities
of the Archdiocese of Hartford &
Dr. Robert Strauss, Regis University
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Intercultural Communication
Intercultural communication is the way people
from different cultures and countries perceive
the world around them, behave, and
communicate with others.
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Intercultural Communication
Who needs to acquire and enhancetheir intercultural communication
skills?
Nonprofit workers involved in ministry
Any business personnel working
internationally
Government workers with foreign
assignments
Military
Everyone in a new world of globalization
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Intercultural Communication
The Basics of Communication
Medium
MessageMessage
Encodin
gDecoding
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Intercultural Communication
Observable
Behavior
Socio-
Cultural
Institutions
Values
Worldview
A Model of Culture
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Improving Access to Services for
Persons with Limited English
Proficiency (LEP)
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Limited English Proficiency
(LEP)
Laws concerning LEP
Civil Rights Act of 1964
Executive Order No. 13166
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Civil Rights Act of 1964
No person in the United States shall,
on the grounds of race, color or
national origin, be excluded from
participation in, be denied the
benefits of, or be subjected to
discrimination under any program or
activity receiving Federal financialassistance.
Section 601 of Title VI of the 1964 Civil Rights Act, 42 U.S.C 2000d
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An Executive Order is an order given bythe President to federal agencies. OnAugust 11, 2000, the LEP Executive
Order (Executive Order 13166) wasimplemented indicating that peoplewho are LEP must have meaningfulaccess to federally conducted and
federally funded programs andactivities.
What is Executive Order
13166
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Who is an LEP individual?
Individuals who do not speak Englishas their primary language and who
have a limited ability to read, write,
speak, or understand English areconsidered Limited English
Proficient, or LEP, and may be
eligible to receive languageassistance with respect to a
particular type of service, benefit, or
encounter.
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What does this mean for
Catholic Charities?
All agencies that receive federal fundingthrough grants provided directly from theFederal government and through State
contracts are mandated to have an LEP plan
Recipients and federal agencies are required totake reasonable steps to ensure meaningfulaccess to their programs and activities by LEP
persons
C th li Ch iti A hdi f
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Catholic Charities, Archdiocese of
Hartford Catholic Charities
(CCAOH)
Needs Assessment Profile
The process included researching the languagesspoken most frequently by our clients
LEP Internal Agency Linguistic Assessment
The assessment determined if the agency had thelinguistic capacity to match the needs of the
communities served
Resources provided by the department of Justice(LEP.gov)
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LEP Menu
CCAOH developed an LEP menu for staff to select thespecific services needed for each client, such as:
Language Identification Posters Intra-agency Interpreter Team Language Resources
External Interpreter Services
Telephonic Services
Partnering with other agencies
Catholic Charities is still in the implementation phase ofits five year plan, but we believe our goals are attainable
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For More Information
Commonly Asked Questions and Answers RegardingExecutive Order 13166 (HTML) (PDF)
Overview of Executive Order 13166, Federal Coordinationand Compliance Section, Civil Rights Division, U.S.Department of Justice
Language Access Assessment and Planning Tool forFederally Conducted and Federally Assisted Programs (PDF),May 9, 2011, Federal Coordination and Compliance Section,Civil Rights Division, U.S. Department of Justice
Common Language Access Questions, Technical Assistance,and Guidance for Federally Conducted andFederallyAssisted Programs (PDF), August 15, 2011
Assistant Attorney General Boyd Memorandum on ExecutiveOrder 13166, October 26, 2001
Background and Questions and Answers Regarding theOctober 26, 2001 DOJ Clarifying Memorandum RegardingLimited English Proficiency and Executive Order 13166,October 31, 2001
http://www.lep.gov/faqs/faqs.htmlhttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://www.lep.gov/faqs/faqs.htmlhttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://www.justice.gov/crt/about/cor/13166.phphttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.lep.gov/faqs/faqs.html