intercan development company ltd. e-government readiness egm on ict indicators in education &...
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Intercan Development Company LTD.Intercan Development Company LTD.
e-Government e-Government ReadinessReadiness
EGM on ICT Indicators in Education & e-GovernmentEGM on ICT Indicators in Education & e-Government13-15 February 200713-15 February 2007
Cairo, EgyptCairo, Egypt
Dr. Ehab M. MoustafaDr. Ehab M. MoustafaPrincipal Principal
InterCan Development Company Ltd.InterCan Development Company Ltd.
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Today we address Today we address
Some definitionsSome definitions Identify the problem in handIdentify the problem in hand Analyze itAnalyze it Share some of my thoughts with Share some of my thoughts with
you about moving forward and you about moving forward and fasterfaster
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It is about e-Gov It is about e-Gov READINESS indicatorsREADINESS indicators Are we in agreement about what Are we in agreement about what
e-Government is?e-Government is? If yes! What readiness means? (so If yes! What readiness means? (so
we can agree on the we can agree on the measures/indicators and the measures/indicators and the scale)scale)
Is what we are measuring really a Is what we are measuring really a priority for us right know? Can we priority for us right know? Can we strike a win-win deal here?strike a win-win deal here?
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What the e in What the e in eGovernment means?eGovernment means? e-Government = more e-Government = more efficient efficient
and and effective effective governmentgovernment
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The 10 The 10 GoldenGolden QuestionsQuestions1. Why are we pursuing e-government? 1. Why are we pursuing e-government?
2 Do we have a clear vision and priorities for e-government? 2 Do we have a clear vision and priorities for e-government?
3. What kind of e-government are we ready for?3. What kind of e-government are we ready for?
4. Is there enough political will to lead the e-government effort? 4. Is there enough political will to lead the e-government effort?
5. Are we selecting e-government projects in the best way? 5. Are we selecting e-government projects in the best way?
6. How should we plan and manage e-government projects?6. How should we plan and manage e-government projects?
7. How will we overcome resistance from within the government?7. How will we overcome resistance from within the government?
8. How will we measure and communicate progress? How will we 8. How will we measure and communicate progress? How will we
know if we are failing?know if we are failing?
9. What should our relationship be with the private sector?9. What should our relationship be with the private sector?
10. How can e-government improve citizen participation in public 10. How can e-government improve citizen participation in public
affairs?affairs?
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eGov Mechanisms eGov Mechanisms
e-government mechanisms are e-government mechanisms are influenced in varying degrees by the influenced in varying degrees by the interaction of several internal factors interaction of several internal factors such as human and technological such as human and technological infrastructures available in the infrastructures available in the organizations, as well as the external organizations, as well as the external conditions like political ideology; conditions like political ideology; economic and social systems; level of economic and social systems; level of development; resource availability, development; resource availability, and cultural patterns in the country. and cultural patterns in the country.
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e-Government Goals e-Government Goals (versions)(versions)
In 1990’s– was to make the Federal government
more results-oriented (effectiveeffective), efficient efficient and citizen-centeredcitizen-centered.
In 2000’sIn 2000’s– Reinventing the way we do business, more Reinventing the way we do business, more
interactive and transactionalinteractive and transactional Next decadeNext decade
– Dramatic changes to the government we Dramatic changes to the government we knew, more direct participation of the knew, more direct participation of the constituency and empowering CS to create constituency and empowering CS to create the Information Societythe Information Society
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e-Gov Evolution e-Gov Evolution
e-Gov I
e-Gov II
e-Gov III
1990’s1990’s 2000’s2000’s 2010’s2010’s
•Focus on effectivenessFocus on effectiveness•Change imageChange image•Drive the e-economyDrive the e-economy
•eBusinesseBusiness•eCommerceeCommerce
•Information provisionInformation provision•Imitate e-businessImitate e-business•Web presenceWeb presence•BrandingBranding
•Create own Create own modelmodel•Real Real reinventionreinvention•Addressing Addressing efficiencyefficiency•interoperabilityinteroperability
•Serious BPRSerious BPR•Citizen focusCitizen focus•Focus on Core Focus on Core businessbusiness•Service delivery Service delivery enhancementenhancement
•New governance New governance model model •Good GovernanceGood Governance•e-Citizene-Citizen•e-Inclusione-Inclusion•e-Participatione-Participation•e-Fusione-Fusion•E-DemocracyE-Democracy•Bigger role 4 CSOBigger role 4 CSO•Real GlobalizationReal Globalization•New democratic New democratic structuresstructures
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E-Readiness E-Readiness
It is a composite measurement of It is a composite measurement of
the the capacitycapacity and and willingnesswillingness of of
countries to use e-government for countries to use e-government for
ICT-led development. ICT-led development.
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E-GOV index as per E-GOV index as per UNPANUNPANThe E-gov. Index incorporates a country's;The E-gov. Index incorporates a country's;
Web PresenceWeb Presence– official online presence, (official online presence, (content)content)
InfrastructureInfrastructure– evaluates its telecommunications infrastructure evaluates its telecommunications infrastructure
((accessibilityaccessibility)) Human CapitalHuman Capital
– assesses its human development capacity. (assesses its human development capacity. (mature mature
usersusers))
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E-Gov readiness indexE-Gov readiness index
Along with an assessment of the website Along with an assessment of the website development patterns in a country, the e-development patterns in a country, the e-government readiness index incorporates government readiness index incorporates the the access access characteristics, such as the characteristics, such as the infrastructure and educational levels, to infrastructure and educational levels, to reflect reflect how a country is using information how a country is using information technologies to promote access and technologies to promote access and inclusion of its peopleinclusion of its people
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E-Gov Readiness E-Gov Readiness SurveySurvey The E-Government Readiness Survey The E-Government Readiness Survey
2005 assesses more than 50,000 2005 assesses more than 50,000 features of the eGovernment websites features of the eGovernment websites of the 191 UN Member States to of the 191 UN Member States to ascertain how ready the Governments ascertain how ready the Governments around the world are in employing the around the world are in employing the opportunities offered by ICT to opportunities offered by ICT to improve the access to, and the use of, improve the access to, and the use of, ICTs in providing ICTs in providing basic social servicesbasic social services..
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Website assessment in 2005 Website assessment in 2005 indicates that the majority of indicates that the majority of the UN Member States have the UN Member States have embraced electronic embraced electronic serviceservice delivery. delivery. Of the 191 Member States, Of the 191 Member States, 179 were online in some 179 were online in some form or another in 2005 form or another in 2005 compared to 178 in 2004 compared to 178 in 2004 and 143 Member States in and 143 Member States in 2001 2001
What’s happening?What’s happening?
12 states to GO!12 states to GO!
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My problemMy problem
READINESSREADINESS
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Creativ
e
Creativ
e kayoskayos
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IndicatorsIndicators
Quantitative indicators vs Quantitative indicators vs Qualitative indicators Qualitative indicators
e-government (i.e., structure) e-government (i.e., structure) and e-governance (i.e., and e-governance (i.e., functions) functions)
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The ICT’s four sets of The ICT’s four sets of indicators (ITUs):indicators (ITUs):
i.i. ICT infrastructure and access ICT infrastructure and access
ii.ii. Access to, and use of, ICT by Access to, and use of, ICT by households and individuals households and individuals
iii.iii. Use of ICT by businesses and Use of ICT by businesses and
iv.iv. ICT sector and trade in ICT ICT sector and trade in ICT goods.goods.
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e-Participatione-Participation
UN defines e-participation as the UN defines e-participation as the quality, usefulness, and relevancy quality, usefulness, and relevancy of the information and services, of the information and services, and the willingness of the and the willingness of the governments to engage its governments to engage its publics in policy-making through publics in policy-making through the use of e-government the use of e-government programs. programs.
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e-Inclusion e-Inclusion
e-Inclusion or digital inclusion is the term e-Inclusion or digital inclusion is the term used to encompass activities related to the used to encompass activities related to the achievement of an inclusive achievement of an inclusive information societyinformation society. . – People who are disadvantaged due to People who are disadvantaged due to
educationeducation ( (e-Competencese-Competences), ), ageingageing ( (e-Ageinge-Ageing) ) or limited resources, or limited resources, gendergender, , ethnicityethnicity... (... (Socio-Socio-Cultural digital divideCultural digital divide); );
– People with People with disabilitiesdisabilities: : e-Accessibilitye-Accessibility; ; – and those living in less favored areas (remote and those living in less favored areas (remote
regions): regions): Geographical digital divideGeographical digital divide. .
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Stages of service delivery Stages of service delivery in eGovernmentin eGovernment
emergingemerging
enhancedenhanced
interactiveinteractive
transactionaltransactional
networkednetworked
StageStage
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Look at The ResultsLook at The ResultsRanking
U.A.E. Bahrain
Qatar Jordan Lebanon
Kuwait Saudi Arabia
Egypt Oman
Iraq Tunisia Algeria
Syria Morocco
Sudan Yemen
Mauritania Libya
0 50 100 150 200
Rank
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Look at the resultsLook at the resultsWeb Measure
Libya Iraq Syria Mauritania
Yemen Tunisia Sudan Oman
Morocco Algeria Kuwait
Qatar Lebanon
Saudi Arabia Bahrain Jordan Egypt
U.A.E.
0 0.2 0.4 0.6 0.8
Web Measure
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Look at The ResultsLook at The ResultsHuman Capital
Mauritania Yemen Sudan Morocco
Egypt Algeria Saudi Arabia Oman
Tunisia U.A.E. Syria
Kuwait Qatar Lebanon Bahrain Jordan Libya
Iraq
0 0.2 0.4 0.6 0.8 1
Human Capital
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The e-participation The e-participation Index 2005Index 2005
The e-participation index assesses the The e-participation index assesses the qualityquality, , relevancerelevance, , usefulnessusefulness and the and the willingness of governmentwillingness of government websites for websites for providing online information and providing online information and participatory tools and services to the participatory tools and services to the people. The United Kingdom, like in people. The United Kingdom, like in previous years, was at the top in global e-previous years, was at the top in global e-participation ranking followed by participation ranking followed by Singapore (0.9841) and then United States Singapore (0.9841) and then United States (0.9048). (0.9048).
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Look at the ResultsLook at the ResultseParticipationeParticipation
eParticipation Index
Tunisia Libya Syria Iraq Kuwait Yemen
Oman Morocco Algeria Mauritania Sudan
Jordan Bahrain Qatar
Saudi Arabia Egypt
Lebanon U.A.E.
0 0.05 0.1 0.15
eParticipation Index
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Look At the ResultsLook At the ResultsClassification Classification InfrastructureInfrastructureShort NameShort Name RankRank InfrastructureInfrastructure
U.A.E. U.A.E. 4242 0.36390.3639
Bahrain Bahrain 5353 0.31520.3152
Qatar Qatar 6262 0.31160.3116
Jordan Jordan 6868 0.09710.0971
Lebanon Lebanon 7171 0.18570.1857
Kuwait Kuwait 7575 0.26940.2694
Saudi Arabia Saudi Arabia 8080 0.14450.1445
Egypt Egypt 9999 0.07170.0717
Oman Oman 112112 0.13850.1385
Iraq Iraq 118118 0.01640.0164
Tunisia Tunisia 121121 0.09930.0993
Algeria Algeria 123123 0.03650.0365
Syria Syria 132132 0.04580.0458
Morocco Morocco 138138 0.06370.0637
Sudan Sudan 150150 0.02930.0293
Yemen Yemen 154154 0.04130.0413
Mauritania Mauritania 164164 0.02780.0278
Libya Libya 180180 0.05730.0573
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A winner StateA winner State
““The United Arab Emirates (UAE) The United Arab Emirates (UAE) has posted one of the most has posted one of the most impressive year-over year gains impressive year-over year gains among all the countries of the among all the countries of the world in 2005.”world in 2005.”
UN Global eGovernment Readiness report 2005
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e-Gov in the GCCe-Gov in the GCC
ICT infrastructure ICT infrastructure √√ Presence on the web Presence on the web √√ Accessibility Accessibility √√ InteractivityInteractivity √√ InclusionInclusion ?? ParticipationParticipation ??
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What’s wrong with usWhat’s wrong with us
Old Mentality???? Old Mentality???? The devil I knowThe devil I know …. …. No purpose (raison No purpose (raison d’êtred’être) – ) – NO MISSIONNO MISSION No National strategyNo National strategy Fear of change at the political leadershipFear of change at the political leadership Missing the point (it is a government Missing the point (it is a government
initiative instead of peoples representatives initiative instead of peoples representatives demand)demand)
Retarded or absence of Laws and legislations Retarded or absence of Laws and legislations infrastructureinfrastructure
Lack of vision and deficiency in InnovationLack of vision and deficiency in Innovation
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How far are we from:How far are we from:
A citizen centric government A citizen centric government (reinventing the Government)(reinventing the Government)
Full implementation of a balanced Full implementation of a balanced governance modelgovernance model
A true tripartite partnershipA true tripartite partnership A defined e-Citizen, e-Inclusion, e-A defined e-Citizen, e-Inclusion, e-
Participation, e-Democracy, e-….Participation, e-Democracy, e-…. Innovative technological break through.Innovative technological break through.
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GovernanceGovernance
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Efficient GovernanceEfficient Governance
The aim of e-government initiative is The aim of e-government initiative is to provide efficient government to provide efficient government management of information to the management of information to the citizen; better service delivery to citizen; better service delivery to citizens; and empowerment of the citizens; and empowerment of the people through access to information people through access to information and participation in public policy and participation in public policy decision-making.decision-making.
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Governance ModelGovernance Model
policypolicy
RegulateRegulate
Procedures Procedures
ServicesServices
To govern is toTo govern is to Set policiesSet policies Regulate – how these Regulate – how these
policies are policies are implementedimplemented
Serving society – Serving society – rendering services to rendering services to your constituency your constituency
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QUESTION???QUESTION???
ARE WE PROBING THE RIGHT ARE WE PROBING THE RIGHT INDICATORS?INDICATORS?
Does our dashboard contain the Does our dashboard contain the proper navigation aids?proper navigation aids?
What these indicators are telling us?What these indicators are telling us?
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Classes of interactionClasses of interaction
Four main classes of interaction:Four main classes of interaction: G2P - Government to Public (G2C)G2P - Government to Public (G2C) G2B - Government to BusinessG2B - Government to Business G2G - Government to G2G - Government to
GovernmentGovernment G2E - Government to Employee G2E - Government to Employee
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BSC perspectivesBSC perspectives
Four Perspectives for success:Four Perspectives for success:– Customer (Constituency)Customer (Constituency)– Financial (efficiency)Financial (efficiency)– Learning organizationLearning organization– Internal Processes (effectiveness)Internal Processes (effectiveness)
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Mission and Core ValuesMission and Core Values
Vision
Strategy
Citizen InternalProcesses
Civil Serv.Learning
Objectives
Financial Citizen InternalProcesses
Civil Serv.Learning
Measures
Our desired future
Differentiating activities
What we must do well in order to implementour strategy.
How strategic successis measured and tracked.
Initiatives
Financial
Strategy definition and Strategy definition and executionexecution
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Balanced Progress Balanced Progress MeasurementMeasurement
MissionMission
Goals & ObjectivesGoals & ObjectivesA- goal 1A- goal 1B- goal 2B- goal 2C- goal 3C- goal 3
IndicatorsIndicatorsAA
IndicatorsIndicatorsBB
IndicatorsIndicatorsCC
measurementmeasurement
Citizen perspective
Learn & Growthperspective
Financial perspective
Internal process perspective
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Move from the Move from the stakeholders stakeholders perspectiveperspective G2CG2C G2BG2B G2EG2E G2GG2G e.g. G2Ce.g. G2C
– InclusionInclusion AccessAccess 10 steps scale to achieve 10 steps scale to achieve
full accessfull access OrganizationOrganization LegalLegal ServicesServices willingnesswillingness
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G2C inclusion progress G2C inclusion progress radarradar
90908080707060605050404030302020101000ACCESSACCESS
eServiceseServices
eLearningeLearning
eInfoeInfo
eConsultatioeConsultationn
ICT InfrastructureICT Infrastructure
LegalLegal
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Suggestions & Suggestions & RecommendationsRecommendations Establish a work group to develop the Establish a work group to develop the
balanced progress indicators and balanced progress indicators and agree with the stakeholders on the agree with the stakeholders on the measures and mechanisms of measures and mechanisms of deployment and reporting.deployment and reporting.
Encourage the creation of national Encourage the creation of national Forums network that will be Forums network that will be responsible of measuring and responsible of measuring and reporting the progress.reporting the progress.