intelligent business processes
DESCRIPTION
Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013TRANSCRIPT
![Page 1: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/1.jpg)
Sandy Kemsley l www.column2.com l @skemsley
Intelligent Business
Processes
Raising the IQ
of your business processes
![Page 2: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/2.jpg)
Agenda
l What makes a business process intelligent:
l Visibility
l Automation
l Prediction
l How intelligent processes can help your
business
l Getting started with intelligent business
processes
Copyright Kemsley Design Ltd., 2013 2
![Page 3: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/3.jpg)
What’s Your Process IQ?
Copyright Kemsley Design Ltd., 2013 3
![Page 4: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/4.jpg)
How Smart Are Your Processes?
Process Intelligence
l BI applied to processes
l Dashboard view of
running processes
l Historical reports
l BPMS content only
l Intelligence about
processes
Intelligent Processes
l Actionable dashboards
l Automated activities
based on external events
l Content from multiple
sources
l Processes that act
intelligently
Copyright Kemsley Design Ltd., 2013 4
![Page 5: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/5.jpg)
What Can Intelligent Processes
Do?
Automate problem avoidance
Recommend pre-emptive actions
Predict future problems
Copyright Kemsley Design Ltd., 2013 5
![Page 6: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/6.jpg)
Intelligent Process Capabilities
Copyright Kemsley Design Ltd., 2013 6
![Page 7: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/7.jpg)
Intelligent Process Capabilities
Intelligent Processes
Prediction
Automation
Visibility
Copyright Kemsley Design Ltd., 2013 7
![Page 8: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/8.jpg)
Process Visibility: Informational
Context For Knowledge Workers
l Model end-to-end
process
l Measure via direct
instrumentation
l Monitor relative to
model and KPIs
Model
Measure
Monitor
Copyright Kemsley Design Ltd., 2013 8
![Page 9: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/9.jpg)
Process Automation:
Sense And Respond
l Orchestration
l Decisioning
l Guardrails for
knowledge work
l Exception escalation
Process
Rules
Events
Copyright Kemsley Design Ltd., 2013 9
![Page 10: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/10.jpg)
Predictive Process Analytics:
Avoiding What Might Go Wrong
l Temporal analytics
l Missed deadlines
predicted rather
than detected
l What-if scenarios
l Pre-emptive
problem avoidance
Model
History
Prediction
Copyright Kemsley Design Ltd., 2013 10
![Page 11: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/11.jpg)
Benefits Of Intelligent Processes
Intelligent Process
Capability
Measurable Benefits
Process monitoring Visibility to management
Workforce optimization
Automated decisioning Consistent, faster decisions
Adaptation to changing
conditions
Business processes as a
competitive differentiator
Knowledge worker context Reduced time finding information
Higher-quality decisions
Pre-emptive problem
avoidance
Improved customer satisfaction
Copyright Kemsley Design Ltd., 2013 11
![Page 12: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/12.jpg)
Creating Intelligent Processes
Copyright Kemsley Design Ltd., 2013 12
![Page 13: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/13.jpg)
Getting Started: Methodology
l Driving initiatives l Quality or process
improvement
l Innovation
l Models l Enterprise
architecture
l Value chain
l Process
Methodology
Technology
Culture
Copyright Kemsley Design Ltd., 2013 13
![Page 14: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/14.jpg)
Getting Started: Technology
l Core system events
l Integration/automation l Process management
l Decision management
l Complex event
processing
l Analytics l Visualization
l Prediction
l Recommendations
Technology
Culture
Methodology
Copyright Kemsley Design Ltd., 2013 14
![Page 15: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/15.jpg)
Getting Started: Culture
l Identification and
alignment of goals
l Information
transparency
l Trust in intelligent
processes
Culture
Methodology
Technology
Copyright Kemsley Design Ltd., 2013 15
![Page 16: Intelligent Business Processes](https://reader034.vdocuments.site/reader034/viewer/2022052504/554927f2b4c90547498bd82d/html5/thumbnails/16.jpg)
Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
Copyright Kemsley Design Ltd., 2013 16
Slides at www.slideshare.net/skemsley