Messaging  Analytics  for  Enterprise  Healthcare  

Srinu  Adira  |  November  30,  2016  

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Srinu  Adira  

Senior  Director,  Data  Engineering  and  Analy0cs  

TigerText  Corp.  

h:ps://www.linkedin.com/in/srinuadira  

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Outline

•  TigerText  Overview  •  Challenges  •  Analy7cs  Overview  •  Analy7cs  at  TigerText  •  HealthBots  •  Analy7cs  Architecture  

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About  TigerText  •  Mission:  Transform  Healthcare  

Communica0ons  by  Secure  and  Real-­‐Time  Messaging    

•  5,000  Healthcare  facili0es  •  300  Million  messages  per  month  •  350K  Enterprise  Users  •  99.99%  Up-­‐0me  

•  SaaS  (SoPware  as  a  service)  •  PaaS  (PlaTorm  as  a  service)  

•  developer.0gertext.com  

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Challenges

•  Healthcare  Regula0ons  •  HIPAA  •  PHI  •  PII  

•  Utmost  Data  Security  •  No  access  to  text  -­‐  ephemeral  

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Current  State  of  HealthCare    “The  average  physician  wastes  45  minutes  per  day  as  a  result  of  inefficient  communica>on  systems,  cos>ng  the  average  hospital  nearly  $1  million  annually.”    Source:  Ponemon  Ins0tute  Study  

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Four stages of data analytics

What will happen?

What happened?

Why it happened?

What is happening?

High

High

Business Value

Analytical Challenge & Complexity 0

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Analytics at TigerText

•  Marke7ng  •  Sales  •  Product  •  Finance  

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Marketing

•  Contacts/Connec7ons  •  Virality  •  Freemium  •  Influencers  

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Sales

•  Customer  Success  •  Forecas7ng  •  Pipeline  

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Product

•  Real-­‐7me  Repor7ng  •  Trends  •  Feature  Analysis  

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Finance/Billing

•  Customer  Billing  •  Forecas7ng  •  Churn  •  Life-­‐Time  Value  

(LTV)  

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Self-Serve Analytics

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•  Accurate  §  Mimic  Analyst/Data  Scien0st    

•  Scalable  §  10x  customers/prospects  

•  Easy  §  Quickly  find  the  right  informa0on  

•  Fast  §  Few  seconds  response  0me  for  most  insights  

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HealthBots (TigerConnect)

•  Clinical  Lab  Results  •  Pre-­‐Discharge  Alerts  •  TigerFax  •  TigerPage  

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DE  Core  Func7ons  

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Analy7cs  Architecture  

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Questions? •  hOps://developer.7gertext.com  •  hOps://www.7gertext.com/blog/rise-­‐bots-­‐healthcare/  •  hOps://www.7gertext.com/press-­‐releases/7gerconnect-­‐

healthcare-­‐bot-­‐set-­‐to-­‐automate-­‐the-­‐future-­‐of-­‐healthcare-­‐informa7on/  

•  srinu@0gertext.com  •  h:p://www.linkedin.com/in/srinuadira  •  We  are  hiring:  h:ps://www.0gertext.com/jobs/