Integration between RescueNet Dispatch-Billing and ePCR

Presented by: Christopher P. Lavoie Integration Consultant

The RescueNet Suite has several integration points between these three products.

The data flow is bi-directional in several areas We will cover the data flow in this presentation along with

available configuration options We will also cover some best practices in regards to the

Integration.

Integration between RescueNet Dispatch-Billing and ePCR

Data Flow Between Dispatch and ePCR

Run Number Company Call Source Call Type Nature of Call(Dispatch Complaint) Response Priority Transport Priority Pick Up address fields Times

Data Points Shared between Dispatch and ePCR

Call Times Destination Address Fields Mileages P/U and Drop off Zones Patient Demographics Doctor Information

Integration between RescueNet Dispatch-Billing and ePCR

ePCR has the ability to Cancel calls in Dispatch based on Outcomes

Odometer Settings are imported based on Import options chosen

Primary and Secondary Impressions will import into the complaints field in Tab 2.

Patient Info will upload from ePCR but will need to be confirmed in most cases.

Data Uploaded from ePCR to Dispatch

Companies Natures Call Types Priorities Crew Members (Can be filtered in Company Crew Members

based on Company) Vehicles Call Sources Complaints (Can be filtered)

Shared Administration Fields

Doctors Employers Facilities (Can be filtered based on Company) Cancel Reasons Late Reasons (Dispatch Delay Field) Zones(if Applicable) Payors(Can be filtered by Company)

Shared Administration Fields

Import Options for ePCR to CAD

Import Options for ePCR to CAD

You can Import the odometer readings or the Loaded Mileage

• Enroute• At Scene• At Destination

You can tell the system to overwrite the total mileage in Tab 3 of CAD with the following setting

Import Options for ePCR to CAD

Importing Patient Data

There are 3 options to import patient data and trigger a customer confirmation.

Importing Patient Data

Option 1 is always on. This will trigger a patient confirmation when an existing customer record is present and there is conflicting information

Option 2 and 3 provides additional safeguards to ensure accurate info

Why are these Important if using just RescueNet Dispatch?

Merging PCR’s in Tablet PCR

Necessary to save a manual PCR back to System Crews should always merge an open manual PCR with a

dispatch PCR The merge process will only populate fields that are

NULL(Blank) Merging when using Read-Only Fields

Read-Only Fields

Times Run Number Benefits of Using Read-Only

Mixed Mode Systems

5.2 introduced the ability to use one dispatch system or a mix of dispatch and non dispatch systems in one ePCR system.

Configured in ZDMC on the ePCR services server Can be set by Company

Mixed Mode Systems

Mixed Mode Systems

Using Crew Matching Algorithms

There are 5 algorithms that can be used• 2 Crew Members, Vehicle, and Company• 1 Crew Member, Vehicle, and Company• 2 Crew Member and Vehicle• 1 Crew Member and Vehicle• Company and Vehicle

Use of Update PCR Crew Info TabletPCR/WebPCR when Mismatch occurs

• Used when a matching algorithm is used other than 2 crew member, vehicle, and company to ensure the current crew info is applied to every PCR.

Using Crew Matching Algorithms

Best Practices

Tracking PCR’s • Real-time

• Can use RightCAD.INI setting to show incomplete PCR’s upon vehicle deactivation

Best Practices

Best Practices

• Using RescueNet Reporting

Best Practices

Confirming Patient Data in Modify Customer• Why should you do this?

Planning Changes in RescueNet Administration Using Copy/Cancel vs. Unassign/Reassign in CAD

Integration between RescueNet ePCR and Billing

ePCR will populate the billing Record with call information and Patient demographic information

Data Uploaded from ePCR

Status based on Outcome Cancellation Reason Dispatch Priority(based on Response Priority) (Tab1) Transport Priority (Tab1) Call Type (Tab1) Nature of Call (Dispatch Complaint) (Tab1) Call Source (Tab1) Pick Up Location (Tab1) Drop off Location (Tab1)

Data Uploaded from ePCR

Doctor Information• Personnel (Modify Customer)• Referring(Tab 2)• Receiving(Tab 2)

Odometers/Mileage• Enroute(Edit Time Stamps)• At Scene(Edit Time Stamps)• At Destination(Edit Time Stamps)

Loaded Mileage(Tab 3)

Data Uploaded from ePCR

Complaints(Primary and Secondary Impressions) (Tab2) Call Times (Edit Time Stamps) Crew Info (Edit Time Stamps) Patient Demographics (Modify Customer) HCFA Box 12 and 13 Signature (Modify Customer CMS

Section) NPP Info (Modify Customer) Accident Check Box (Tab 2) Charges (Tab 3)

Importing Charges

Charges can be Imported from ePCR Must be Configured in RescueNet Administration Use Caution in setting these up if using Default

Charges

Importing Charges Six Options for Charges• Intervention Charges

• Used to base a charge on a procedure on the PCR• Level of Care Charges

• Base Charge on Level of Care provided• Outcome Charge

• Base Charge on the outcome selected in the PCR• Priority Charge

• Base Charge on the Transport Priority in ePCR• Qualifier Charge

• Base Charge on a Procedure question on the PCR

Importing Charges

Qualifier Pick List Charges• Import a Charge based of an item selected in the PCR for a

procedure Can assign an individual charge from Billing or you can

create Charge Categories with multiple charges from Billing.

Setting Import Options

General Section• Primary and Secondary Impressions

• This will Import into the Complaints field

Billing will allow 5 Impressions.• Mileages

• Odometers• Loaded Mileage• Updating Total Trip Mileage

• Use Local Customer Default Signature Setting

Setting Import Options

Import Options

Configuring Customer Confirmation Settings

Setting Import Options TabletPCR Section• Charges

• Can configure based on Outcome will only import charges configured in The Field Data Administration Charges Section

• Signature Section• NPP Information

– Based on Signature set as the HIPPA Signature• HCFA Box 12 and 13

– Imports the signature designated as the HCFA Signature

Setting Import Options

• Accident Info• Checks Accident Button based on set Causes of Injury• Checks Workman's Comp button based on set Causes

of Injury

Confirming Patient Data

Confirming Patient Data

Confirming Patient Data

Setting up Billing Workflows

Best Practices

Planning Changes in RescueNet Administration Tracking Outstanding PCR’s• Combination of List of CAD runs and RescueNet Reporting

Confirming Patient Data Establishing Complete Call Rules to Capture information

needed for accurate Billing