integrating safety into training seminars and presentations... · integrating safety into training...
TRANSCRIPT
Integrating Safety into Training
“Effective strategies for integrating
global aviation safety into training”
Integrating Safety into Training
o Scope
oClarification of terms
oWhy we train
o Types of training
oDeveloping strategies
oNeeds analysis
oCurrent performance (failings?)
oPotential solutions
Integrating Safety into Training
o Clarification of terms
o Safety
oTolerable risk…
oCannot be managed
oProduct of risk management
o There is no such thing as “safety management”.
oThere is “risk management” which, if successful,
results in a state of safety.
Integrating Safety into Training
o Clarification of terms
o The term “safety management” is the cause of a
great deal of ambiguity and confusion.
oCase in point:
oThis presentation addresses inclusion of the topic of
risk management in training?
Integrating Safety into Training
o Why we train
o Improve performance in 3 focal areas of
management
Integrating Safety into Training
o Why we train
o Improve performance in 3 focal areas of
management
Quality
Safety Efficiency
Integrating Safety into Training
o Why we train
o Improve performance in 3 focal areas of
management
Quality
Safety Efficiency Zero damage Zero waste
Zero defects
Integrating Safety into Training
o Why we train
o Improve performance in 3 focal areas of
management
Quality
Safety Efficiency Zero damage Zero waste
Zero defects
Reduced error
(especially compliance
related)
Reduced risk
Improved process
management
Integrating Safety into Training
o Why we train
o Improve performance in 3 focal areas of
management
Quality
Safety Efficiency Zero damage Zero waste
Zero defects
Reduced risk
Improve effectiveness
of controls
Integrating Safety into Training
o Why we train
oWhat controls?
oRegulated
o Determined by
o ICAO – SARPs
o Local Authority – CARs and CATS
o Established risk management system
o Deals with predictable risk
o Performance assessed by Regulator against promulgated
standard
o Training interventions aimed at regulatory compliance
o Doesn’t address full risk profile of specific operations
Integrating Safety into Training
o Why we train
oWhat controls?
oOperation specific
o Determined by
o Operator – SOPs, Hazard Register/Safety Cases, MoC
o Industry – prescribed standard (IOSA, OGP, BARS, etc.)
o Peculiar to risk profile of operation
o Deals with predictable and unpredictable risk
o Performance assessed internally and by third party audits
o Training interventions aimed at conformance and
enhancement (aka continuous improvement)
o ‘Catch net’ if effectively implemented
Integrating Safety into Training
o Why we train
oWhat controls?
oOperator specific
o Determined by
o Operator – SOPs, Hazard Register/Safety Cases, MoC
o Client – prescribed standard (IOSA, OGP, BARS, etc.)
o Peculiar to risk profile of operation
o Deals with predictable and unpredictable risk
o Performance assessed internally and by third party audits
o Training interventions aimed at conformance and
enhancement (aka continuous improvement)
o ‘Catch net’ if successfully implemented
Therein lies the
quandary…
Training required to identify failed controls
and, specifically, failure of training program
Integrating Safety into Training
o Why we train
o Is executive and line management sufficiently
qualified (trained) to accurately identify the cause
of risk management failures?
oMore later…
Integrating Safety into Training
o Types of training
o Vocational
o Skills development
oOrganisation specific (in-house/OTJ)
oOccupational safety
Integrating Safety into Training
o Types of training
o Vocational
oE.g. flight, ATC, AME and flight following training…
oCurricula and standards determined by Regulator
oNo formal risk management training
oUnofficial knowledge transfer ‘hit and miss’
Integrating Safety into Training
o Types of training
o Skills development
oE.g. management, leadership, quality, communication,
IT systems and equipment operating training…
oCurricula and standards determined predominantly by
market demand
oNo formal determination of risk management training
oMassive gap!
Integrating Safety into Training
o Types of training
oOrganisation specific
oE.g. SOP, corporate culture and orientation training…
oCurricula and standards determined in-house and
often monitored by Regulator or client
o Inclusion of risk management alluded to, but
knowledge often lacking and often an absence of
ICAO/Regulator guidelines
oOne of the primary victims of “cost cutting”
Integrating Safety into Training
o Types of training
oOccupational safety
oE.g. CRM, MRM, DG, HUET, survival, fire-fighting and
1st aid training
oCurricula and standards determined by Regulator
and/or industry (e.g. OPITO)
o Inclusion of risk management dependent on controlling
entity
oMassive gap!
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
o Initial
o ‘Roll-out’ of SMS to satisfy ICAO requirements (State and
Operators)
o ‘Entry-level’ SMS
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
Planning
Control
Improvement
Operation
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
Planning
Control
Improvement
Operation
Training requirements
established ito initial goals
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
Planning
Control
Improvement
Operation Performance assessed
ito initial and revised
goals
Integrating Safety into Training
o Developing training strategies
oCurrent performance (wrt ICAO SARPs)
oPrimary objectives
o SMS implementation
oSub-objectives
o Management commitment
o Practical ERP
o Thorough risk profiling and mitigation
o Performance measurement
o Training programs
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
Planning
Control
Improvement
Operation
If goals not realised,
training upgraded to
correct deficiencies
Integrating Safety into Training
o Developing training strategies
oNeeds analysis
Planning
Control
Improvement
Operation
Training requirements
tweaked
If goals not realised,
training upgraded to
correct deficiencies
Integrating Safety into Training
o Developing training strategies
o Potential solutions to correct current deficiencies
oReality of human inertia
o As a rule, the majority will do only what is required
oResponsibility for change therefore has to lie with
Regulator
oFocal areas
o Guidelines for SMS development and implementation
o Training curricula
o SMS qualifications of executive and line management
Integrating Safety into Training
o Developing training strategies
o Potential solutions to correct current deficiencies
oStrategies – SMS guidelines
o Cast a strong foundation
o Formulate step-by-step guidelines for SMS development
and implementation (ICAO Doc 9859 insufficient)
o Establish online repository of self-education resources
and practical material
o Enforced Safety Management training curriculum and
outcomes requirement that ensures delivery of practical
‘how to’ (as opposed to current high-level overview)
Integrating Safety into Training
o Developing training strategies
o Potential solutions to correct current deficiencies
oStrategies – Training curricula
o Integrated and formal approach to risk management
o Vocational – include as a mandatory subject
o Consider regulating currently unregulated training –
mandate curricula at minimum
o Non regulated training – enhance product by mandating
minimum requirements
Integrating Safety into Training
o Developing training strategies
o Potential solutions to correct current deficiencies
oStrategies – Qualification of management
o Augment minimum requirements for accountable managers
and key personnel
o Enforce cyclical refresher training
Integrating Safety into Training
o Conclusion
oDespite advances made re SMS implementation
in SA, there remain some fundamental issues:
oPractical methodologies absent from execution of
SMS
oCultural ‘knowledge’ deficient amongst upper
management echelons
oRisk management expertise poor amongst line
functionaries
Integrating Safety into Training
o Conclusion
o Solution lies in education and training
oEstablish sound and readily accessible knowledge
base and resource repository
oEmpower executors to improve existing systems
o Implement strategies that correct current short-
comings from the top down
Integrating Safety into Training
Thank you!