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Integrated ManagementSystems

John MarsdenMarsden International (UK) Ltd

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Why develop an IMS?

• Streamline management systems

• Use of common elements

• Ease of implementation of systems

• Better control and understanding of documentation

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Standards and topics

• ISO 9001 – Quality Management System• ISO 14001 – Environmental Management• OHSAS 18001 – Health & Safety• HACCP• ISO 17025 – Laboratory Management• BS7799 – Information Security??

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Common Elements of Management Systems

• Policy• Objectives• Responsibilities• Documentation• Monitoring• Corrective Actions / Incidents /Accidents• Auditing• Management Review

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Specific Elements of the 3 Systems

• Risk / Aspect Evaluation (EMS OHS)• Legal registers (EMS OHS)• Identifying Customer requirements (QMS)• Design and development (QMS)• Purchasing (QMS)

These require special consideration withinan IMS

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What are the key requirements for a Management System?

Overall Strategy

Implementing the Plans

Checking that theplans will be reached

Planning

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Supporting Documentation, Including Procedures & Records

Policy& Manual

Operating ProceduresWork Instructions

Standards, Guides, Records& Other Support

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EMS Top-Level Manual• ----------------------------------------------------------------------------------------------------• Title : CONTENTS SECTION : EM1 • REVISION : 0 ISSUE : 1• Authorised by ; J.A. PAGE : 1 of 1• ----------------------------------------------------------------------------------------------------• SECTIONTITLE

• EM 1 Contents• EM 2 Foreword• EM 3 Company Overview• EM 4.1 The Environmental Management System• EM 4.2 The Environmental Policy• EM 4.3 Environmental Planning• EM 4.3.1 Environmental Aspects• EM 4.3.2 Legal & Other Requirements• EM 4.3.3 Objectives & Targets• EM 4.3.4 Environmental Management Programmes• EM 4.4 Implementation & Operation• EM 4.4.1 Structure & Responsibility• EM 4.4.2 Training, Awareness & Competence• EM 4.4.3 Communication• EM 4.4.4 Environmental Management System Documentation• EM 4.4.5 Document Control• EM 4.4.6 Operational Control• EM 4.4.7 Emergency Preparedness & Response• EM 4.5 Checking & Corrective Action• EM 4.5.1 Monitoring and Measurement• EM 4.5.2 Non-Conformance & Corrective Action• EM 4.5.3 Records• EM 4.5.4 Environmental Management System Audit• EM 4.6 Management Review

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OHS Manual• ---------------------------------------------------------------------------------------------------------------• Title : CONTENTS SECTION : M1• REVISION : 0

ISSUE : 1• Authorised by ; J.A. PAGE : 1 of 1• ---------------------------------------------------------------------------------------------------------------• SECTIONTITLE

• M 1 Contents• M 2 Foreword• M 3 Company Overview• M4.1 The OH&S Management System• M4.2 The OH&S Policy• M 4.3 OH&S Planning• M 4.3.1 Risk Assessments• M 4.3.2 Legal & Other Requirements• M 4.3.3 Objectives & Targets• M 4.3.4 OH&S Management Programmes• M 4.4 Implementation & Operation• M 4.4.1 Structure & Responsibility• M 4.4.2 Training, Awareness & Competence• M 4.4.3 Communication• M 4.4.4 OH&S Management System Documentation• M 4.4.5 Document Control• M 4.4.6 Operational Control• M 4.4.7 Emergency Preparedness & Response• M 4.5 Checking & Corrective Action• M 4.5.1 Performance Measurement & Monitoring • M 4.5.2 Non-Conformance & Corrective Action• M 4.5.3 Records• M 4.5.4 OH&S Management System Audit• M 4.6 Management Review

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Key & Support Business Processes

• In many organisations there is a clear differentiation between "Main Processes" and "Support Processes".

Key Business Processes

New Product DesignPurchasing

Sales Order EntryBusiness Risk Assessment

Support processes.

Document and Data ControlEducation and Training

Quality PlanningStaff Recruitment

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IHS Manual – The Perfect Hotel• --------------------------------------------------------------------------------------• Title : CONTENTS SECTION : M• REVISION : 0 ISSUE : 1• Authorised by ; J.A. PAGE : 1 of 1• --------------------------------------------------------------------------------------• SECTION TITLE

• M 1 Foreword• M 2 The Management System - Policies• M 3 Company Overview• Key Processes• M4.1 Marketing and Sales• M4.2 Guest Reception • M 4.3 Food and Catering Processes• M 4.4 Guest Facilities Servicing• M 4.5 Customer Feedback and Complaints• Support Processes• M 4.6 Purchasing • M 4.5.4 Training• M 4.6 HSE Management• M 4.7 Business Risk Assessments• Etc etc etc

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Work Activities – Integrated Procedures

• Standard operating Instructions (SOP’s)• Work Instructions (WI’s)

Should be integrated for all issues associated

with the task and cover quality,environmental issues and health & safety

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IMS Problem areas

• Not enough information relating to relevant topics (EMS often consumed within H&S)

• Duplication of activities • Too many levels – complex systems• Awareness of the system can be patchy• Often OHS/EMS separate from QMS

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Summary – Integrated Management Systems

• Careful planning of the IMS will provide significant benefits to the organisation

• Top Level Manual provides the direction to related documents

• General work instructions contain all requirements for quality, H&S and environmental issues