integrated management system - Škoda prahaskodapraha.cz/uploads/source/integrated management...
TRANSCRIPT
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
INTEGRATED
MANAGEMENT
SYSTEM
INTEGRATED
MANAGEMENT
SYSTEM
Quality Environment Health&Safety
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
CONTENT
Company ……………………………………………………………………………………………… 4
Integrated management system ……………………………………………………………. 5
Company organizational structure …………………………………………………………… 6
Process control ……………………………………………………………………………………… 7
Documentation ……………………………………………………………………………………… 9
Control of documents and records …………………………………………………………… 12
Management responsibility ……………………………………………………………………… 13
Resource management …………………………………………………………………………… 22
Product realization …………………………………………………………………………………. 24
Measurement, analysis and improvement ………………………………………………… 33
2
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
TERMS AND ABBREVIATIONS
H&S Safety and protection of health at work
EMS Environmental management system
CEO Company chief executive officer
IMS Integrated management system
CA/PA Corrective and preventive action
FP Fire prevention
QMS Quality management system
CO Company order
CI Company instruction
Company ŠKODA PRAHA a.s.
IMS-MR Management representative
EP Environment protection
3
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
COMPANY
ŠKODA PRAHA was founded in 1953. The Company business objective is energetic units
construction and complex recovery, mainly in the field of coal, steam-gas and nuclear resources
including all related activities such as designing, engineering, site management, purchasing and
completion. This is provided as general supply (EPC).
4
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
INTEGRATED MANAGEMENT SYSTEM
ŠKODA PRAHA has created, documents, applies, keeps and improves IMS system in accordance
with EN ISO 9001:2008 requirements and normative requirements in the field of environment
protection EN ISO 14001:2004 and occupational safety BS OHSAS 18001:2007. The Company has
created optimal organizational structure, which supports processes and activities control with the
aim to achieve customer satisfaction. There is applied process control in matrix structure in order
to achieve effective project control and defined objectives. This control combines control in line
defined by the Company organizational structure and project team control.
5
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
COMPANY ORGANIZATIONAL STRUCTURE
6
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PROCESS CONTROL
The main Company process is Project preparation and realization. Supporting processes for
the main process realization are Design control and Purchasing.
Project preparation and realization process begins with project identification, organizational
interface determination, key jobs cast, business activities, coordination and cooperation with
Purchase department with supply model formation, designing, site preparation, site control and
commissioning.
Design control process assures offer design processing and control, particular design types control
– Concept design, Basic design and Detail design, project head engineer activities and design
supervision during project realization.
Purchasing process assures contracts processing, suppliers evaluation, demand proceeding and
tender evaluation. Realization processes performance evaluation criteria are defined in particular
instructions as individual appendix – Process specification.
Resource processes assure high-quality resources selection and their management, that means
capacity and financial monitoring, evaluation and, if needed, corrective action and preventive
action determination. Human resources management, Financial resources management
and Infrastructure rank among these processes.
7
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PROCESS CONTROL
8
Inspectional and control processes evaluate main and resource processes and, if needed,
determine corrective and preventive action. They evaluate management systems and define
stimulation for management system improvement. Among these processes belong IMS review,
Risk management, Internal audit, Nonconforming product control, Corrective and
preventive action, Continual improvement. Fundamentals for processes correct function and
efficiency are defined in detail in IMS documented procedures.
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
DOCUMENTATION
In the Company are described, applied and kept EN ISO 9001:2008 requirements and normative
requirements in the field of environment protection EN ISO 14001:2004 and occupational safety
BS OHSAS 18001:2007
Quality, environment protection and occupational safety policy is defined in writing from the
Company top management meeting level and issued as the CEO decision under the „IMS policy“
name.
As a part of annual management review the Company top management evaluates IMS Manual
contribution for the Company employees and customers in term of its necessity, utilization and
information about IMS scope completeness.
The Company top management evaluates the scope of issued, applied and kept IMS documented
procedures. The review is mainly focused on the monitoring of the customer satisfaction, IMS
documented procedures harmony, processes measurements, employees professional
qualifications, legislative and normative requirements compliance.
9
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
DOCUMENTATION
IMS Manual
There is elaborated and kept up-to-date IMS Manual in the Company containing mainly quality
management, environment protection and occupational safety systems conception and their
embedding into the organizational structure. Further IMS Manual contains systems tools,
fundamentals of their controls and maintaining and responsibility and powers of individual
processes survey. In the Company directives are stated procedures and responsibilities of IMS
Manual elaboration, marking up, approval, control, issue distribution and continuous keeping up-to
date. IMS Manual contains description of all processes necessary for the harmony achievement of
the Company production and environment and occupational safety requirements.
IMS documented procedures
The Company has elaborated documented procedures corresponding to EN ISO 9001:2008
requirements and in accordance to actual IMS policy. Documented procedures contain technical
and organizational steps and activities summary, including inspectional, which are relevant to
defined projects processes and activities quality achievement and maintenance and their influence
on environment protection an occupational safety. These procedures contains three levels:
I. IMS Manual
II. orders, instructions
III. guidelines and other documented procedures, plans.
10
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
DOCUMENTATION
IMS Manual - describes the Company integrated management system and its tools for quality,
environment protection and occupational safety assurance during the Company activities
execution in accordance with the Company prospectus and EN ISO 9001:2008.
Orders and instructions (CO a CI) - specify organizational assurance and powers for individual
processes and activities and describe processes steps
Guidelines – describe methodology of processes and activities realization, enter into details of
CO and CI specification in order to achieve required objectives influencing processes quality,
environment aspects and occupational safety risks control.
Plans – documents, which specify procedures, their organization, responsibilities and sources for
particular project, product, process or contract. Plans also contain procedures related to
environmental requirements and occupational safety risks solution.
Other IMS documentation - documentation independent on project (i.e. mainly common
binding regulations, government and company standards, documents about IMS evaluation incl.
corrective / preventive action and other internal regulations), documentation related to project
which define requirements of product and processes running during the Company activities
execution in accordance with the Company prospectus (i.e. mainly business documentation,
internal and external technical documentation, manufacturing control documentation,
manipulation, warehousing, protection, packaging and delivering incl. inspection and testing
documentation).
11
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
DOCUMENTS AND RECORDS CONTROL
Documents control
The Company has created and kept documented procedures for all, internal and external,
documents. Documents control is applied via software system DMS which assures availability of all
documents necessary for processes and activities control at all positions and places as amended.
The head of Quality department is responsible for the Company directives control. For IMS
documented procedures elaboration are responsible processes owners and IMS-MR is in charge of
coordination of IMS documented procedures elaboration in scope of his direct and methodical
control with powers and responsibilities corresponding to EN ISO 9001:2008.
Records control
Records control fundamentals are stated in CI IMS records control. In appendix IMS standard
records survey is defined the list of records with cardinal importance incl. references to particular
CI prescribing individual records form and control.
12
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
MANAGEMENT COMMITMENT
CEO is entitled and obliged to manage execution of all Company activities in scope of powers
defined by Organizational Rules approved by brokers, eventually brokers individual directions.
CEO transfers part of his control power to his subordinates and these managers are entitled and
obliged to act, decide and issue binding directions in scope of this allocated power. Managers,
methodical departments heads and IMS-MR professional directions are within their organizational,
project and professional scope binding on individual employees who are these directions designed
for.
All activities are intended to provide customer guarantees that all legislative regulations and
contract requirements are complied and persuade customer about the Company high professional
qualification to receive and realize project so that customer has feeling of care about his product.
The Company statutory and supervisory bodies inspect commercial, financial, schedule and related
project fulfillment within regular meetings where projects managers report and present projects
and, if necessary, define effective action in order to achieve customer satisfaction.
The Company top management members are also informed about projects status within regular
management meetings where projects managers report and present projects.
13
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
1. Quality and complexity of project-engineering and supply activities with keeping of valid
legislative, international convention, the Company internal specifications, European Union
applied legislative, customer requirements fulfillment using progressive technologies and
continuous work organization improving, with maximum view to environment protection and
high level of occupational safety.
2. Continuous customer expectation monitoring and its fulfillment in order to achieve his long-
term satisfaction. Acceptation of local legislative and specification according to region
regulations and customer operation conditions in the field of equipment technical safety,
environment protection and occupational health and safety.
3. Continual project-engineering and supply activities improving via qualified producers and
sub-suppliers selection, who are able to fulfill demonstrably the Company requirements, its
customers and legislative regulations. Minimize impacts on environment and assure safe
waste neutralization while new technologies designing, their building and commissioning.
Review business partners qualification while monitoring them with reference to environment
protection and occupational health and safety.
IMS policy
There are defined following fundamentals points of IMS policy in order to fulfill the Company
strategic prospectus:
MANAGEMENT COMMITMENT
14
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
4. Via positive company culture evolvement, employees training and their motivation to
achieve high quality level, knowledge and skills professional level incl. professional
qualifications raising, sense of environment and knowledge in the field of occupational
health and safety.
5. Regular review of functionality, efficiency raising and continuous improvement of applied
integrated management system, which goal is permanent quality improving, mainly
project-engineering and supply activities with continuous environment protection and
keeping occupational health and safety rules.
In order to support IMS policy the Company top management obliges to comply following:
• each top management member receives and confirms his personal and complex
responsibility for all IMS rules, fundamentals and documents keeping,
• each top management member, according to his competence, will be constantly creating
conditions required for error-free and effective IMS function, its maintenance, updating
and improvement,
• to create conditions for defined IMS Objectives fulfillment.
MANAGEMENT COMMITMENT
15
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
MANAGEMENT COMMITMENT
IMS Objectives
In order to formulate IMS Objectives there is obligation at particular departments to collect and
analyze information focused on:
• customers satisfaction monitoring,
• the Company processes and activities efficiency,
• suppliers professional qualification and reliability,
• internal background and employees satisfaction,
• external business background focused mainly on quality, environment protection and
occupational safety.
IMS Objectives contains objectives of quality, occupational safety and environmental management
system target values. Only real realizable objectives (with assured and approved needed sources)
can be defined as IMS Objectives.
The ways of defined objectives and target values achievement are described in Programs of
individual objectives elaborated in relevant departments. IMS Objectives suggests IMS team,
approves IMS-MR and are issued as CEO decision.
IMS Objectives fulfillment is monitored and evaluated on regular IMS team meetings. IMS
Objectives evaluation is a part of Management Review.
IMS Programs are special support instrument for Environmental target values or H&S Objectives
requiring direct monitoring of the Company management. IMS Programs contain factual and time-
oriented tasks with responsibility for their monitoring and fulfillment. IMS Programs are issued as
CEO decision binding on all employees.
16
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
The Company understands environment protection as its priority and pays high attention to this
field. We are aware of the fact, that all our activities influence environment. Therefore the
management decisions, work approach and every employee activities are environmentally friendly.
The Company expansion is based on the affinity of economical development, involved parties
interests development, business ethic aspects keeping and last but not least environment
protection. The way to fulfill this philosophy is stated by integrated policy, which declares the
Company permanent effort to act environmentally friendly.
Environmental objectives
The tools of integrated policy fulfillment are environmental objectives. Environmental objectives
are framed to individual projects and determine particular measureable tasks in order to reduce
impacts to environment. Objectives solutions are solved by the Company environmentalists in
close connection with individual projects teams, monitored by the Company management and
evaluated by the IMS team which joins specialists of all departments.
MANAGEMENT COMMITMENT
Environmental profile
17
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
Environment aspects register
The fundamental matter and support for integrated policy and environmental objectives
fulfillment is environmental aspects determination, monitoring and evaluation. Environmental
aspects are defined, monitored and evaluated for internal activities and for particular projects.
Permanent fundamentals
• Assure environment protection during all activities according to valid legislative. Consider
care of environment as a part of the Company management during all its activities.
• Assure control and supervisor environment protection activities during projects site
management via our own environmentalists and further via external professional subjects.
• Understand environment protection as the area of continuous improvement where
prevention is much preferable the whatever additional solution.
• Define clear responsibility for environment protection area via individual employees
responsibility definition. Determine employees obligations related to keeping rules in order
to eliminate emergency conditions occurrence.
• Minimize risks associated with environment exposure via regular employees training
according to defined procedures of environmental aspects management.
MANAGEMENT COMMITMENT
18
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
• Perform inspection in the form of internal audits in order to assure keeping of the all
defined IMS rules and continuous improvement in this area.
• Develop design, technical and realization know-how in order to design and deliver
energetic work environmentally friendly.
• Design energetic equipments with as few as possible of environment impacts and
communicate with investor about project environment aspects all the time. Develop, if
needed, customer awareness in this area and offer environmentally friendly technological
solutions.
• During projects realizations define environment protection plan incl. measureable
objectives in projects environment aspects registers, evaluate them continuously, allocate
needed financial and professional sources.
• Apply open communication principle in communication with state offices, customers,
suppliers, employees and public, based on true and proved information handling.
• Perform technological entity and professional activities and services suppliers selection
according to defined criteria of particular field (QMS, EMS) and verify their qualification
and capability continuously.
• Verify and improve defined environment protection principles during all the time of
projects realization, simultaneously attend to these principles implementation by the
Company suppliers.
MANAGEMENT COMMITMENT
19
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
Monitoring and improvement
The Company has created procedures for defined monitoring and measurement. Among major
monitored parameters belong waste production, dangerous substances potential occurrence on
site and legislative requirements harmony on particular projects.
MANAGEMENT COMMITMENT
Occupational health and safety risks
The Company regularly searches possible risks, finds their causes out and takes actions in order to
abolish them. H&S specialist inspects the level of health and safety and fire prevention, mainly
technical prevention status, working conditions risk factors and risk factors assurance observance
according to special legal regulations. In the case the removing risk is impossible the Company
evaluates and takes actions to eliminate their influence in order to minimize employees, suppliers
and other parties health and safety exposure. Inspection method (danger identification, risks
evaluation and correction action determination) along with occupational safety verification improve
yearlong occupational accidents and diseases prevention, fire prevention status, environment
exposure prevention and it is integral part of leaders control actions at all control levels.
20
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
MANAGEMENT COMMITMENT
Management representative
CEO establishes management deputy for integrated system of quality management, environment
protection management and H&S management – Management representative (IMS-MR). IMS-MR
responsibilities and powers are defined in Organizational Rules and IMS Manual.
IMS-MR, except other responsibilities, is responsible for::
• IMS application, maintenance and continuous improvement,
• reporting about IMS situation, presenting of reports and information about IMS suitability
(compliance with size, scope, production risk rate and employees professional level), about
IMS efficiency (scope of IMS realization and achieved objectives), about management
requirements fulfillment related to IMS and about IMS improvement necessity incl. IMS
Programs declaration,
• sense of customer requirements severity furtherance in the Company.
Management review
Management review is performed by the Company management members within management
meetings and annual IMS review and evaluation according to guideline IMS review and evaluation.
The review goal is achievement of IMS and strategic objectives and the Company actual activity
harmony, IMS and planned and realized projects harmony and functionality for customers
satisfaction and expectations fulfillment.
21
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
RESOURCE MANAGEMENT
Resources for IMS function assurance are discussed and approved by the Company top
management so they are in compliance with IMS Objectives and projects realizations. Resources
are planned and allocated.
It concerns resources needed to increase IMS efficiency, application and continuous improvement
and to assure realization activities within quality and EMS system within the scope of following:
• necessary technical and material facilities, financial resources for the Company activities
and related services purchasing,
• documented procedures, guidelines, inspection plans, legal and technical standards and
regulations,
• determination and ensuring of trained employee for directorial, executive and inspectional
activities incl. internal auditors,
• sufficient time for realization incl. time for inspection, testing and internal and external
audits.
22
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
RESOURCE MANAGEMENT
Human resources
Professional competent employees are required for objectives achievement in harmony with
quality requirements, minimum environment damage and in accordance with occupational safety
rules. Human resources department is responsible for employees training. The goal of its
responsibilities is to assure enough qualified employees with necessary knowledge and skills.
Fundamental requirements for qualification, special certification, knowledge and skills are defined
for regulated products in the field of nuclear energetic.
Infrastructure and working environment
The Company is located in Praha, Plzeň, Brno and other remote workplaces and projects localities.
To assure particular processes, there is operated and evolved necessary hardware and software in
the Company as well as necessary spaces and tools. Duty of the Company management, as well
as particular department heads, is to review continuously the infrastructure suitability, whereas
evaluated are mainly:
• working place technical and social facilities (lighting, dustiness, temperature, noise…),
• software technical level suitability,
• personal protective work means in term of functionality, quantity and quality,
• working place facilities and its aesthetic appearance.
23
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
All processes and activities necessary for realization are planned and performed under controlled
conditions. Particular processes are described in documented procedures, have defined and
allocated necessary financial, personal and technical resources and are monitored by particular
records in order to check their correct run.
Planning
Project planning is determined by documented requirements in accordance with ISO
10006:2003. Project preparation and realization is managed by Project management plan.
Project quality planning is determined by documented requirements in accordance with ISO
10005:2005. Project quality assurance is managed by Quality plan incl. detailed Test and
inspection plan.
Project H&S, FP and EP issues are determined by documented procedures and managed by H&S,
FP and EP assurance plan.
24
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Design and development
All design and development activities are managed by documented procedure Design control. The
objective of these activities is final project high quality achievement, customer requirements and
legal requirements fulfillment.
Received design specification is evaluated and reviewed by all professional departments according
to type and scope. On the basis of correct review is elaborated groundwork for design processing.
Final design mainly has to:
• fulfill requirements of design specification and define the work acceptance criteria,
• specify design basic characters important for safe and proper product function,
• contain all parts defined by technical norms and regulations which assure design integrity
in clear and transparent form incl. related legislation requirements, especially the law No.
22/1997, EN ISO 3834-2, metrology, environment protection, H&S, special processes
legislation etc.,
• define equipment security risks and proposed action in order to eliminate them
• define environmental aspects of executed design.
25
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Before final design is released, final review is performed. In order to fulfill designer intentions,
there is assured author's supervision during realization and validation phases in the field of
needed professions. As-built documentation, which is, in accordance with contract, elaborated by
completion of realized changes and additions into realization of the final design, is handed over to
customer during final phase of project realization.
During appropriate phases design is verified and result is documented. Verification purpose is to
assure that every design output fulfill initial specifications requirements, further to review design
technical capability for equipment various operational states in order to exclude the risks.
Except standard review, verification can consists of:
• alternative calculations,
• comparison of new design to already existed and verified design,
• expertise of independent specialist and organizations.
26
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Purchasing
Fundamental condition of customer requirements and legal or technical regulations fulfillment is
that purchased products fulfill defined specifications. In order to fulfill this fundamental condition
there is applied regulated purchasing in the Company which determine rules for:
• suppliers evaluation and selection,
• clear and unambiguous customer requirements specification and their transfer to suppliers,
• suitable verification assurance:
a) suppliers´ external auditing,
b) suppliers´ production acceptance inspections,
• inspectional procedures and inspections assurance.
For suppliers evaluation there are applied documented procedures in order to:
• obtain and gather information about suppliers and their ability to fulfill the Company
requirements,
• systematically keep and maintain suppliers database sectioned to suppliers:
a) approved,
b) potential,
c) disapproved.
27
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Production and service provision
Processes planning and control run under controlled conditions in specified way and sequence. For
process control is elaborated, according to realized project character, Construction organization
project, as the case may be Installation organization project.
Planning process results from the bid and demand documentation and it is specialized by finalized
contract. Further documentation contains customer requirements non-specified by contract results
mainly from customer project documentation. Supporting planning process contains available
sources of supplier and customer (mainly financial, consideration or suppliers´ delivery dates).
Preferred and dominant factor of planning process are procedural harmonograms of project
realization initiation compiled by virtue of customer requirements by Project control department,
Site manager and customer and agreed with project technical-economic milestones.
Activities specified as special processes (welding, heat treatment, non-destructive testing…) are
inspected by the Company specialists and applied, evaluated and documented in accordance with
IMS documented procedures.
28
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Procedures assuring suitable equipment for particular operations, suitable working environment,
harmony with particular standards, legislative, environmental legislative, H&S plan, Quality plan,
technological and other plans are assured according to particular documented procedures for
particular branches of activities. During technological documentation elaboration and definition of
chemical substances treatment conditions cooperates technologist with H&S technician and
environmentalist.
Technological documentation is elaborated in accordance with environmental protection and H&S
regulations which have to be kept mainly in the field of:
• water system and air protection,
• waste and chemical substances treatment,
• accident planning,
• energy management,
• technical equipments safety,
• working environment safety,
• working protective means assurance,
• hygiene regulations (vibrations, noise, radiation, etc.),
• ergonomics.
29
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Project applies identification and traceability processes in order to differentiate products among
each other within the scope of one project or within the scope of production volume for more
projects and in order to enable products tracing during their using. Products identification allows
to match particular documentation, records and data to the proper equipments for prospective
quality analysis, mainly related to defects and reliability performed for the purpose of production
quality increase, eventually for the purpose of claim management caused by hidden defects.
Identification and traceability implementation rules are defined in detail in technological procedure
incl. Duties for identification execution and inspection and their registration.
In order to assure quality of manipulation, warehousing, packaging, protection and delivering
processes, the Company has applied a system defining the fundamentals and documented
procedures in order to avoid the products quality exposure or decrease and products damage.
Manipulation, warehousing, packaging, protection and delivering processes are assured n the
same level as design, construction and commercial processes.
Manipulation, warehousing, packaging, protection and delivering fundamentals are considered in
contracts with suppliers who deliver and complete their supplies.
30
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Emergency readiness and reaction are described in H&S, FP and EP plan. The Company
environmentalist performs identification of places with potential accident origin in particular
locality and possible water exposure by unhealthy substances.
Procedures in case of fire, incl. powers and responsibilities determination, related activities and
preventive action, are described in documented procedure which results from lawful orders and in
fire regulations.
If customer submits plan of contingency measures in case of water exposure or affection by
unhealthy substances then becomes that a part of the Company H&S, FP and EP plan and it is
binding for all employees of the Company and its suppliers during project realization.
The fundamental controlled document is the Company direction Environmental management. This
direction defines conditions of emergency readiness and reaction in accordance with regulation
No. 6/1997 about day and ground water quality protection and takes into account EN ISO
14001:2004 requirements. Further it solves law No. 59/2006 requirements about serious accident
prevention.
31
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
PRODUCT REALIZATION
Monitoring and measuring equipments control
The Company has created, applied and maintained procedures of monitoring, measuring and
testing equipments control, calibration and maintenance. The fundamental document Metrological
rules specifies metrology activities and the Company metrologists duties within the scope of pre-
project, pre-realization and realization phases.
In order to assure measuring and production quality testing unification and accuracy there are
measures structured in this way:
• measures specified by the legal regulations,
• referential materials,
• inspectional measures,
• working measures,
• unused measures.
Responsibilities for particular activities are defined in Metrological rules:
• responsibility for metrological order,
• measures users duties,
• measures keepers duties.
Metrologists assures supervision of metrological order in the Company.
32
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
MEASUREMENT, ANALYSIS AND IMPROVEMENT
There are set inspection mechanisms in the Company processes which monitor defined processes
and activities parameters. Monitoring is evaluated in defined check-points and, if needed,
correction and prevention actions are initiated. Integrated management system is monitored and
evaluated via internal audits.
Test and inspectional activities are specified by rules which define their planning, execution and
documentation in order to prove product conformity with customer requirements. Fundamental
mechanism of customer satisfaction monitoring on particular projects are regular site meetings,
where customer informs about his satisfaction.
Internal audit
IMS internal audits are planned and performed in order to find out whether control systems
activities and particular results are in harmony with planned steps and in order to determine
integrated management system efficiency. All IMS processes and activities are regularly verified
and evaluated in order to verify them at least once a year. Except planned audits it is possible to
perform unplanned audits.
Auditors team consists of qualified auditors, team members have to fulfill criteria defined by EN
ISO 19011. Team leader is named by IMS-MR. Team leader is entitled to compile team according
to audit scope and character. Auditors team is approved by IMS-MR in Audit plan.
33
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
Product monitoring and measurement
Product is monitored in all phases of its production. Input control is performed via suppliers´
production acceptance inspections. The purpose of this inspection is verification that products and
technological equipments are in accordance with technical documentation, standards and
legislative. Deliveries and products are checked according to documented procedures within the
scope of project technical preparation.
There are defined check-point (milestones) during realization process. Their character and scope
is defined by Test and Inspection Plan and it is a part of project contract documentation.
Output control and inspections assure and prove that product (technological equipment, energy
work) is in accordance with technical documentation, test and inspection plan and guarantee
measuring and it is prepared to be handed over to customer. After successful test or inspection
quality inspector issues Declaration of conformity or Certificate of product, assembly quality and
completeness. It is not possible to deliver or hand over any product or equipment without quality
inspector approval.
After inspections and individual testing, release process continues with functional testing,
commissioning and guarantee measuring.
MEASUREMENT, ANALYSIS AND IMPROVEMENT
34
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
Continual improvement
In order to improve IMS processes efficiency and suitability there is applied IMS partial review and
IMS annual review and evaluation by the Company management.
Process of identification and control of IMS improvement activities is defined as sequence of:
1. IMS-MR at the Company departments:
• check and evaluation of tasks, CA/PA and CEO decisions fulfillment,
• processing of topic outputs from processes monitoring and measurement and from
customer or involved parties satisfaction monitoring,
• processing of outputs from product monitoring and measurement and nonconforming
product control.
2. At the IMS team:
• discussion on details of point 1,
• continuous evaluation of internal audits, external audits, quality manager, EMS manager
with the aim of their commissions updating and their further training planning.
3. At the Company management meetings:
• partial IMS review by virtue of data elaborated during discussing of details at IMS team and
other information and details related to IMS
Outputs of these activities for IMS improvement are tasks, CA/PA, IMS Policy and IMS Objectives
updating decisions, powers and responsibilities within IMS processes and activities changes
decisions and their processing in related documented procedures. These outputs are inputs into
activities defined in point 1.
MEASUREMENT, ANALYSIS AND IMPROVEMENT
35
-
© 2015, ŠKODA PRAHA a.s. All rights reserved. Any reproduction in whole or in part is prohibited without prior written consent.
ŠKODA PRAHA a.s.
Duhová 2/1444
140 74 Praha 4
Phone: 211 043 247
Fax: 211 045 050
Third issue
March 2015
www.skodapraha.cz