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CEO’s Message | Working on a Healthy Team | Happy Birthday, Wild Horse Pass | Gnome Sweet Gnome | Volunteer and Make a Difference

Team Member Spotlight | Airia is Getting Unplugged | Community Corner | Excellence Award & Team Perfomance Winners | Photo Hunt

In this issue...

O C T O B E R 2 0 1 2

A Monthly Publication for the Team Members of Gila River Casinos.

The Gila River Casinos health fair and multiple opportunities to join volunteer walks offer the perfect combination to keep colds away and get fit this winter. At the health fair, you can get information on all the benefits Gila River Casinos has to offer. Be sure to stop by to check out the vendor booths and get your free flu shot. Staying in shape is another great way to stop colds from getting you down and help with your fitness goals. Starting this month, Gila River Casinos is offering Team Members great opportunities to join volunteer walk teams. Several of these opportunities are new to the Enterprise. These walks are a great way to keep fit, support great causes and offer a fun place to meet with Team Members, family and friends outside of work. Get out there and join a walk team today! Take advantage of the health fairs and make sure you stay fit and healthy this fall and winter.

Sincerely,John J. James

Team Members,

October is here and that means cooler weather is right around the corner. It is a great time to get outside after the long hot summer. October also brings the beginning of cold and flu season. I want everyone here at Gila River Casinos to stay healthy this year, so the there are several upcoming events to help make this happen.

MESSAGE FROM THE CEO JOHN J. JAMES

Gila River Casinos is proud to support organizations making a difference in

Arizona. Sign up for one or more of these great upcoming volunteer events and you

too can help make a difference.

Susan G. Komen Race for the Cure Sunday, October 14th

St. Vincent de Paul Saturday, October 27th

JDRF – Walk to Cure Diabetes Saturday, November 3rd

LLS – Light the Night Walk Saturday, November 10th

If you would like to participate in any of these events please contact Public Relations

Coordinator, Justin Sullivan. Email at justin.sullivan@wingilariver.com or

call at extension 7346.

Wild Horse Pass Hotel & Casino was honored with the Travelocity Excellence Award for 2011 in September. Hotel Revenue Manager, Matt Kahler led the year-long effort and praised the hotel team for their efforts in winning the award.

“It is an absolute honor to receive this award from Travelocity, the entire Hotel Team is to credit in achieving elite status amongst industry leaders internationally,” said Kahler.

As part of GRGE’s “Working on a Healthy Team” campaign health fairs will take place at all three casinos. Each health

fair will have approximately 45 vendors offering health screenings, education and awareness booths. Everything from chiropractic services to cholesterol, blood sugar checks, mental health information, child care services and smokers cessation programs will be available. Plus Team Members will have an opportunity to speak with our medical plan providers.

•LoneButteCasino–Tuesday,October30th •VeeQuivaCasino–Tuesday,November13th •WildHorsePassHotel&Casino–Tuesday, November 27th

V O L u N T E E R& ANd MAKE A dIFFERENCE

GNOME SWEET GNOME

W O R K I N G O N AH E A L T H Y T E A M

WHP has won an Excellence Award from Wine Spectator Magazine and multiple Diner’s Choice Awards from OpenTable.com. Plus, WHP won a R.E.D. Award for Best Hospitality Project. But perhaps even better, WHP has led the way with a 91.2% guest service rating with nearly 10,000 surveys returned this year alone. How is all this possible? You! Every Team Member, both front-of-house and heart-of-house, makes a genuine difference and none of these accolades would have been garnered without your extraordinary efforts. So pat yourself on the back and eat a big slice of cake on October 30, YOU deserve it.

Believe it or not, the new Wild Horse Pass Hotel & Casino will have been open for three years at the end of this month – and there’s a lot to celebrate. In that time, AAA awarded WHP with a coveted Four Diamond rating. Phoenix Magazine and Phoenix New Times named WHP Best Casino, twice. Shula’s at

As Apprentice Pit Manager and a mentee in the Pathways Mentorship Program Regina Manuel knew she would have a lot to learn. She says she has always enjoyed the table games area of the casino and when a friend told her about the opportunity to join the Pathways Mentorship Program as an Apprentice Pit Manager, she jumped on the opportunity.

“I wanted to take this opportunity to learn this position and be in a situation where I could help my career and also help my Community,” says Regina. After two months in the position, Regina says she has really enjoyed learning more about the table games

area and getting to know all of the people in her new department. “All of the Team Members here have been so encouraging and supportive. It’s really been outstanding,” she says.

Regina has made a great impression on her new Team Members and one guest in particular will likely never forget her impact. That guest was enjoying playing at Wild Horse Pass Hotel & Casino when he began chok-ing and struggling to breathe. Regina sprang into action and administered the Heimlich maneuver and saving the guest’s life and to hear her tell it, it was no big deal. “It all happened so fast,” she said. “I just jumped in and before I knew it I was giving him the Heimlich. I received training in CPR and the Heimlich when I worked with the Community and it all just came back to me. It was exciting, but after it happened, I just went back to my duties like nothing happened”

TEAM MEMbER SPOTLIGHT

Regina ManuelApprentice Pi t ManagerShift – DaysProperty WildHorsePassHotel&Casino

Duties Manage operations on the floor including; monitoring and interacting with guests and supervising Team Members in the pit area.

Service Star Comments by Lee Darby, Table Games Manager WHP

The Casino Games staff here at WHP is very proud to have Regina Manuel as a Pit Manager. Regina was chosen for the Pathways program and brings an enthusiastic approach to work every day. We look forward to working with Regina in the future and are confident that she will excel in her new position.

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GILA RIVERINDIAN

COMMUNITY

Hunt Hwy

The Arizona Department of Transportation will begin construction on an improvement project along State Route 87 in October 2012. Improvements will consist of repaving the highway, adding and widening shoulders, installing signs and a number of other safety improvements. The project will start just west of the intersection with State Route 287

and will continue north to Hunt Highway.

STATE ROuTE 87 IMPROVEMENT PROjECT (SR 287 TO HUNT HIGHWAY)

Airia nightclub is getting a facelift. In October the space across from Shula’s Steak House will reopen as Airia Nightlife Unplugged. The new space will be open nightly Wednesday through Sunday and feature live entertainment, fine wine, craft beer and pub fare.

A I R I A I S GETTING uNPLuGGEd

Find at least five differences in this image of our Gila River Casinos basketball team and

submit your answers to Justin Sullivan in Public

Relations for a chance to win a pair of movie tickets. Just

be sure to include your name, department, extension and your location to be eligible

to win. One winner from each property will be drawn

each month. Good Luck!

Last month’s winners: PamelaWooten-VQ

BernadetteKeilman-LBEvan Mills - WHP

Must be a current GRGE/Ovations

Team Member to participate.

ExCELLENCE AWARd WINNERS FOR THE MONTH OF SEPTEMbER

TEAM PERFORMANCE AWARdS FOR THE MONTH OF SEPTEMbER

Ovations Alfredo Ayala - WHP

Cage & Collections Virginia Ortiz - WHP

Casino Games-Table Games Jonathan Eurich - WHP Michael Allison - VQ

Hotel Operations Stephanie Knox - WHP

Human Resources Carlos Moyah - WHP

Information Systems Anthony Ramos

Operations-Housekeeping Delfina Estrada - LB Ezequiel Giron - WHP

Operations-Maintenance Jeffrey Peterson - WHP

Security Jeffrey Lott Jr. - VQ Adrian Rope - LB

Slot Floor Chansophorn Oeur - LB

Cage & Collections Petra Montalbo VQ

Casino Games-Poker Erin Gee WHP Veneda Royce WHP Pamela Mayerhofer WHP Allen Thornton WHP Kent Weninger WHP

Casino Games-Table Games Sally Brown WHP Nicholas Chou WHP Michael Krinis WHP Melanie Bayne WHP Darnel Chavez WHP Barry Merklin Jr. WHP Mark Mucha WHP

Human Resources Cecilia Ortiz WHP Merci Martinez WHP Aldin Manuel WHP

Information Systems Eric Rademacher WHP Sam Nhoung WHP Rick Gano WHP Joseph Greener II WHP

Marketing Debra Chavey LB Nicole Alexander LB Lance Swisher LB Candace Morris LB

Operations-Housekeeping Jeri Zamora WHP Alejandro Navarro WHP Juana Ochoa-Castro WHP Eric Valenzuela WHP Carlos Vargas WHP

Security Norman Larson Jr. LB Francisco Saucedo LB Vincent Molina Jr. LB Michael Dubbs LB Jeremy Lorentz LB

Slots Yadira Lopez-Ramirez VQ Sergio Aguilar-Garcia VQ Velia Morneo VQ Ranford Wauneka Michael Dennison Karl Moreno Alberta Requena Daniel Ayala