INSTITUTIONAL FRAMEWORKS AND LEADERSHIP

FOR E-GOVERNMENT DEVELOPMENT –

MALAYSIA’S PERSPECTIVE

RUBAIAH HASHIMDeputy DirectorMalaysia Administrative Modernisation and Management Planning Unit (MAMPU), Prime Minister’s Department

CIO Conference For Strengthening Regional Cooperation To Advance E-government Development In Asia And The Pacific5 November 2014 | Shanghai, China

CONTENT

1. National Vision

2. Public Sector ICT Blueprint

3. e-Government Initiatives

4. Way Forward

AGENDA

2

3

NATIONAL VISION

4

• TransformingServiceQuality

• ImprovingOrganisationalProductivity

• ImprovingCustomerServices

• MotivatingEmployees

ICT CONTRIBUTION TO GDP

#28

TOP 20

2010/11 2020

WEF GLOBAL IT REPORT * Among 144 Economies

#16

TOP 10

2011 2020

IMD WORLD COMPETITIVENESS

SCOREBOARDAmong 59 Economies

2010 2020

10.5%

17%

Source : ICTSA 2012, GITR 2010-11, IMD 2011

Note: EIU Digital Economy Ranking has been replaced with WEF Global IT Report as the EIU Digital Economy Ranking report was only produced as a once-off publication

ACHIEVING DIGITAL MALAYSIA’S 2020 ASPIRATIONAL GOALS IS CHALLENGING..

Source : MDEC

5

Economic Transformation Programa comprehensive effort towards high income nation, upholding the NEM

fundamentals (high income, inclusiveness and sustainability)

Oil, Gas

& Energy

Palm Oil

Financial

Services

Tourism

Business

ServicesElectronics

& Electrical

Wholesal

e & retail

Educatio

n

Healthca

re

Communications

Content and

Infrastructure (CCI)

Agricultur

e

Greater

KLGN

I

GN

I

2009 2020

USD6,700

per capita

USD15,000

per capita

Private sector led initiative

and the Government as the

facilitator. Funding from the

private sector (97

percent) with public

sector investment as a

catalyst.

12 National Key

Economic Areas

(NKEAs) as key growth

engines and contributions to

Malaysia’s economic

performance.

Source: Economic Transformation Programme – A Roadmap for Malaysia by PEMANDU

6

e-Government - Entry-Point Project (EPP)

under NKEA CCI

Broadband for All

Establishing

broadband as an

essential service to

Malaysians on par

with other utilities,

e.g. water and

electricityExtend Reach

Acceleration and

expansion of

broadband coverage

in non-urban areas

(e.g. to Zone 2 and

Zone 3)

Smart Network

Differentiated pricing

to provide higher

quality and more

affordable service,

based on QoS

Regional Network

Capacity increase of

Malaysia’s submarine

cable network to lower

international IP

connectivity costs

E-Learning

Integrated approach

to provide access,

devices, and

platforms/content/

applications to benefit

the learning Rakyat

E-Healthcare

Networked healthcare

providers to each

other and to their

patients to improve

productivity and

information

management

E-Government

Increasing the

accessibility, speed,

and transparency of

government services

through

communications

technology

MY Creative Content

Local content hub to

vitalise creative sector,

reduce dependence on

international

connectivity, and

export content

Track & Trace

Using RFID Tag for

traceability applications

for example in container

and logistics for customs

clearance and high value

products such as Swiftlet

Nest

Connecting 1MY

Next-generation

services to provide

ubiquitous connectivity

and compelling services

for the Rakyat at home,

in the workplace,

and ‘on-the-

move’

Enhancing Foundation Pushing BoundariesServing Tomorrow

1. MY Creative

Content

2. Track &

Trace

3. Connecting 1MY

4. E-Learning

5. E-Healthcare

7. Broadband for

All

8. Extended

Reach

9. Smart Network

10. Regional Network

6. E-Government

7

8

PUBLIC SECTOR ICT BLUEPRINT

Source: Public Sector ICT Study, MAMPU 2010

9

PUBLIC SECTOR ICT STRATEGIC PLAN 2011-2015

10

PUBLIC SECTOR ICT STRATEGIC DIRECTIONS

11

6 POLICY TARGET

12

13

Administrative Mechanisms and Implementation Structure

IAP

ICT GOVERNANCE

14

Implementation

Council (ICM)

Flagship Coordination

(FCC)

E-Govt Steering

Com

E-Govt Project

Steering Com

Public Sector ICT &

Internet Com (GITIC)

CIO PanelMAMPU

Secretariat

Flagship Steering

Com

Chaired by

PM

Chaired by

Chief

Secretary

to the Govt

& MDeC

Chaired by Head

of Lead Agency

Chaired by

Deputy DG,

MAMPU

Chaired by

Deputy DG,

MAMPU

Chaired by Chief

Secretary to the

Govt

15

1Gov*Net

E-GOVERNMENT INITIATIVES

16

e-GOVERNMENT WIDE COMMON SYSTEMS

COMPLETED AND ROLLED

OUT

GOE

PMS

eCourts

eLand

GFMASJobs

Malaysia

eSPKB

eSyariah

eServices

eProcurement

HRMIS

Transforming administrative

processes

17

GOVERNMENT INTEGRATED

TELECOMMUNICATION NETWORK

18

Talented & Outstanding PTM Service (TOPS)

FRAMEWORK

19

COMPETENCY ENHANCEMENT

INVOLVEMENT IN PROJECT

FOCUS AREA

CHANGE MANAGEMENT PROGRAM

GOVERNANCE

CO

MP

ET

EN

T IC

T P

ER

SO

NE

L

20

NEW GAME

CHANGING

Big Data

1GovGlobal

2014 onwards

• Smart Devices and BYOD

• Mobility

• SMART Government Framework

• Security & Compliance

• Competency (Capacity Building)

• Service Governance

• Engagement (Crowdsourcing, co-

creation, collaboration)

1GovEA

Open Data

NEW STRATEGIC INITIATIVES

20

1. Enterprise Architecture

2. Big Data

3. Open Data

4. Co-creation engagement

5. Service Mobility

6. Trust & Compliance

7. Capacity & Competency

Capability

myGov Mobile

TOPs

21

22

DIGITAL GOVERNMENT

Source: MDeC

22

23

DIGITAL GOVERNMENT ADDRESSES

A PROMISE…

23

Source: MDeC

24

THANK YOU

Malaysian Administrative Modernisation and Management

Planning Unit

Prime Minister’s Department

www.mampu.gov.my

www.malaysia.gov.my