Institute of Leadership &

Management (ILM)

A Voluntary Services Manager’s

Experience

Karen Bush

VSM – Luton & Dunstable Hospital

A little bit of background

Where to next ?

What is the ILM?

They are the UK’s top leadership and management qualifications

specialist, they help to develop more talented leaders than anyone

else, giving them the skills to make a real difference in their

organisation and beyond.

Educational qualifications

versus vocational qualifications

Most of ILM’s qualifications are vocational. They deliver the skills,

knowledge and experience you need to do a job in the real world.

Ranging from Levels 2 to 7, the qualifications cater to all levels of

management and offer a clear route to career progression.

Level 2 – Team Leader/Supervisor

Level 3 – Junior Managers

Level 4 – Middle Managers

Level 5 – Middle Managers

Level 6 – Senior Managers (Director of smaller organisations)

Level 7 – Senior Managers (CEO/Director of large divisions)

The Levels explained

As you go up the levels, the qualifications demand more complex,

comprehensive skills and knowledge

What are they the equivalent of?Level

2 • GCSE grades A*-C

• NVQs at level 2

• BTEC at Level 2

3 • A-Levels

• GCE in applied subjects

• NVQs at Level 3

• BTEC at Level 3

4 • The first year of an under-graduate degree

• Certificate of Higher Education

• HNCs

• BTEC Professional Diplomas Certificates and Awards

• NVQs at level 4

5 • The second year of an under-graduate degree

• Diploma of Higher Education

• HNDs

• BTEC Professional Diplomas, Certificates and Awards

6 • The third year of an under-graduate degree

• BTEC Advanced Professional Diplomas, Certificates and Awards

7 • Post-graduate certificates, diplomas and Masters degrees

• BTEC Advanced Professional Diplomas, Certificates and Awards

Each level can be achieved at Award,

Certificate or Diploma status depending on the amount of

credits gained at that level.

All ILM qualifications are awarded by The City and Guilds of

London Institute which was founded in 1878 and is

incorporated by Royal Charter.

The Award is the shortest and most concise qualification.

The Certificate provides a broad base of knowledge and skills.

The Diploma is the most comprehensive qualification with an

extensive programme of learning

Choice of Subjects

Where did I start?The Fundamentals of Managing Volunteers

- which led to an ILM Level 3 Award in Effective Management

This consisted of

• An initial telephone induction

• Three one day workshops at a convenient central London venue

• Guided home study with tutorial support

• Two written assessments guided by work based assignments

and reflective reviews:

1. Recruiting, Selecting and Inducting New Staff in the

Workplace

2. Motivating to Perform, Organising and Delegating

What did the workshops

consist of ?Day 1 We looked at •How does volunteer management compare to that of paid members of staff?•How to keep on the right side of the law•Policy framework and developing a policy•Understanding what motivates volunteers •Developing an inclusive recruitment process•How to design attractive volunteer roles and how to advertise them

Day 2 We looked at •Approaches to selecting volunteers•Good interview practice•Differences between selecting volunteers and paid members of staff•Good practice in volunteer induction, how to present information in a range of intake styles•Evaluating the induction process•Volunteer support and supervision – using coaching skills

Day 3We looked at •Planning to achieve objectives•HR Planning•Efficient and effective use of individual knowledge , experience and skills•Delegation•Monitoring and evaluation•Empowerment•Giving and receiving feedback•Reward and recognition•Course review and evaluation

And the assignments?

What did I learn from the

level 3?

The next step…..

The ILM Level 5 Certificate in

Leadership

Unit M5.29 Assessing your own leadership capability and performance

Unit M5.30 improving your own leadership performance through action learning

What skills did I learn from

the level 5?

So how do you find out more?

www.steppinguptraining.co.ukILM Level 3 (6 Credits)

£595

ILM Level 3 (extended programme 11Credits)

£750

ILM Level 5

You need to get in touch to find out more

www.attend.org.ukILM Level 3 £895

Any Questions ?