inspire human manaement services
TRANSCRIPT
• Situation today • Types of communication
• Importance • Effectiveness • Features of
communication • Distortions in
communication
• Kinesthetic • Listening and responding
• Getting your message across • Usage of
the English language • Communication in
different settings • Communication within a
department
• Communication outside a department
• Communication with bosses, peers and
subordinates • Managing conflicts
Communication Effectiveness
• Manager & Leader • Key responsibilities
in a changing environment • Types • Basis
of authority •Authority & Responsibility •
Understanding human needs and selecting
the right leadership style • Motivating and
developing others • The
art of delegation • Effective communication
and listening skills • Team building and
conflict resolution • Turning around
performance
• Developing a positive self • Image •
Influencing your peers and subordinates •
Skills of a change agent • Personal
strategies
LeadershipEssentials
• Meaning • Conflict between tradition and
creativity • Difference between creativity
and innovation • Creative fidelity • Push and
pull
factors of creativity • Aspects of creative
fidelity
• Creativity in different settings • Role play
to
fine tune different aspects • Creativity for
decision making • Creativity for leadership
styles
• Corporate creativity • Advertising
creativity
• Personal creativity
Creativity & Innovation
• Why business etiquette? • Basics of
professional business behaviour • Business
greetings and introduction • Professional
image tips for
corporate success • Telephone etiquette,
letter writing, voice-mail and e-mail
etiquette • Building rapport in business
relationships • Meeting manners and board-
room behaviour • Business entertaining and
table manners • International business
etiquette • Guidelines/norms
BusinessEtiquette
• Conflict is part of any organization • Cost
of not resolving it • Conflicts could be
negative or positive effects of conflicts •
Types of conflict management
• Understanding conflict • Understanding
persons
• Attitude in conflict • Taking the rough
with the smooth • Styles of handling conflict
• The strength of communication • Steps of
handling conflict
• Criticism and critique • Secrets of happy
relationships • Corporate strategies for a
better tomorrow.
RelationshipManagement
• Identifying opportunities • Planning and
preparation for negotiations •
Communication skills • Steps to consultative
selling • How to win
an irate customer • Psychology of buyers •
DOs and DON’Ts of selling • A win-win
philosophy • The give-get principle of
negotiating • Understanding cultural
backgrounds • How different are you from
others • Role plays • Situational selling •
Golden rules for negotiating success
EffectiveMarketing Skills
• Why meetings? • Psychology of group
meetings
• Types of meetings • How to conduct a
meeting
• Group dynamics • Personal agenda versus
general goal • Commandments of group
meetings
• Communication skills for resolving
conflicts
• Critique and criticism • Working through
crisis
• How to reach a consensus • Role of
members
• Role of leaders • Obstacles to bonding
• Team building
EffectiveMeetings
• The brain theory • Use of both brains •
Reading skills • Memory skills •
Summarizing skills
• Planning skills • Mind mapping •
Balancing heart and mind • How to gain
energy • 7 intelligences
• Handling frustration and depression
• Understanding mind sets of people • Time
management • Health management • Forms
of relaxation
MasterYour Mind
To stagnate is to rust. We as human beings
are constantly in need of personal growth.
The journey starts from our childhood to our
present. Are there some shadows which are
blocking us? Are there some latent talents
we have not utilized? Let us remove our
personal cobwebs and live a fuller life. Let
us use psychological understanding of self
and ways of dealing with others to give us
an extra edge in this corporate world.
Re-discoveringOneselfWill the real me please stand up?
OpenProgramme
Depending on the needs of the organization
An innovator at heart, Joe Monteiro mobilizes the
core of persons as all changes begin there. His key
corporate training areas are Communication
Effectiveness, Innovation and Creativity and Personal
Management. He has 11 years of experience in
facilitating employee development in various
corporate companies across industries.
He has done his MBA in Human Resources, Masters
in Social Work, Masters in Psychology and his
experience with Jet Airways, Kingfisher, ICICI,
Citibank, Greaves Cotton, Taj Group, various pharma
companies, Canadian Immigration, Indo-American
society and others has helped him gauge the pulse of
the corporate world.
Faculty:Joe Monteiro
To mobilize fresh minds and harness the creative
personality in them, he also lectures in business
schools like the Welingkar Institute of Management,
K. C. College of Management, St. Xavier’s Instiute of
Management and other institutes like St. Andrews
and Mithibhai.
He is a regular contributor to magazines and journals
and writes articles in the areas of Communication,
Entrepreneurship, Innovative Leadership,
Relationship and Personal Growth.
His sessions are lively and interactive and his
presentations are highly rated for their methodology,
content and style of presentation.
Faculty:Joe Monteiro
