1. 30 May 2014 At Hotel Keys Nestor Andheri

2. In knowledge work----the task is not to be given-it has to be determined .What are the expected results from this work?is--- the key question for making knowledge workers productive. And it is a question that demands risky decisions. There is usually no right answer; there are choices instead. And results have to be clearly specified if productivity is to be achieved 3. Setting Up the space- in office, at home, in transit. Setting aside the time Tools needed 4. Capture Use collection buckets Importance of collection points Closing open loops 5. Physical Gathering Mental sweep Minimum collection points 6. Identify the significant pieces Sort by components, sequence and priorities Detail to the required degree 7. Calendar Action lists Big rocks Resistance Attention management Dependencies 8. Context Time available Energy available Priority 9. Ideal day? 10. Actual Day? 11. Crucial Conversations 12. Shuttle Columbia Crew 13. Ending a relationship Talking with a coworker who behaves offensively Asking a friend to repay dues Giving a boss feedback about his behaviour Dealing with a rebellious teen Talking to a team member who is not keeping commitments Discussing problems related to intimacy 14. Doing the stuff you love Identifying power hours Modelling and mentoring Breaks Batching The Pomodoro technique Monotasking vs multitasking 15. Part II 16. Ending a relationship Talking with a coworker who behaves offensively Asking a friend to repay dues Giving a boss feedback about his behaviour Dealing with a rebellious teen Talking to a team member who is not keeping commitments Discussing problems related to intimacy 17. Opposing opinions Crucial Conversations Strong Emotions High Stakes Crucial Conversations 18. Avoid Face them- handle them well Face them- handle them poorly 19. Silence? Or--- 20. Violence? 21. Principle 1- start with the heart 22. Principle- 2 learn to look 23. Safety Safety Pool of Shared Meaning Learn to Look Silence Violence Withdrawing Avoiding Masking Controlling Labeling Attacking Safety Safety Pool of Shared Meaning 24. Principle 3- Make it safe 25. Principle -4 Master My stories 26. Principle 5- State your Path 27. Principle 6- Ask Others Paths 28. Principle 7- Explore Others Path 29. Principle 8- Move to action 30. Conflict avoidance Injury and death Increase in trust Influencing change Health and personal relationships 31. Quality Improvements- 30-40% Grievance reductions- 60% Turnover reductions- 50% Employee satisfaction- 40-60% 32. The discipline of Execution 33. Goal Clarity Knowledge of critical activities Commitment Enabling others Synergy Accountability 34. Know people and business Insist on realism Set Clear goals and priorities Follow through Rewards and recognition Expand Peoples Capabilities Know yourself 35. Discipline 1- Focus on the wildly important 36. Discipline 2-Creating a Compelling scoreboard 37. Discipline -3 Translate goals into specific action 38. Discipline 4- Holding each other accountable all the time