insights from genpact’s vai index: feb 2013 – july 2015

Monitor signals in large companies, anticipate structural changes

– and provide leaders the intelligence to drive agility

(Feb 1, 2013 - July 31, 2015) www.genpact.com/home/volatility-adaptation-index

Volatility and Adaptation Index (VAI)

DESIGN ∙ TRANSFORM ∙ RUN

http://www.genpact.com/home/volatility-adaptation-index





DESIGN • TRANSFORM • RUN 2 © 2015 Copyright Genpact. All Rights Reserved.

CONTENTS

Introduction: Genpact Volatility and Adaptation Index (VAI) 03

Why Volatility and Adaptation Index (VAI)? 03

Methodology 04

Section 1: Overall insights 06

Recurring themes for volatility and adaptation 08

Main drivers of VAI 09

Analysis of 3 months covering May’15-Jul’15

Section 2: Industry specific analysis 12

Comparison across industries 13

30 month historical trend across industries

Comparison of VAI across industries in the last 3 months

Retail banking 21

Commercial banking 22

Capital markets 23

Insurance 24

Healthcare 25

Life sciences 26

Consumer goods 27

Manufacturing 28

High tech 29


Insight into global enterprises’ environment and structural moves facilitates strategy and organizational alignment

• Unprecedented economic volatility leads global

companies to adapt, often through transformed

business operations

• Events like profit warnings, cost-cutting initiatives,

M&A, change of senior leadership signal volatility,

and adaptation measures

• Genpact Volatility and Adaptation Index (VAI) is a

directional measure based on monitoring of large

data sets across a sample of 800 companies

• It provides senior leaders with the intelligence to

inform structural decisions and facilitate

organizational alignment

Why volatility and adaptation index (VAI)?


Volatility and Adaptation Index - sample

Methodology

Heathcare

Others

High tech

Manufacturing

Life sciences

Insurance

Consumer goods

Capital markets

Retail banking

Commercial banking

9%

5% 7%

10%

11%

21%

9%

12%

7%

9%

Europe Asia-Pacific and Japan

North America

63%

16% 21%

By Industry By Geography


Volatility and Adaptation Index (VAI) - methodology

800 global

companies

with sizeable

operations

63% North

America

21% Europe

16% Asia

Pacific and

Japan

Identified

“events” that

signal current

or future

volatility

correlated to

changes in

operating

strategy-

restructuring,

change in

leadership,

regulatory etc.

Monitoring of

online media,

newswires,

publications,

financial

statements,

databases and

social media to

screen content

Analytics to

filter the news,

attribute

relevance and

salience

Volatility and

Adaptation

Index =

[% of companies

displaying

events]

X

[average number

of volatility

events per

company]

• This release covers 30 months with data updated till July 31, 2015

• Events include both macro industry-wide events such as regulations and company

level events like financial underperformance or cost cutting

• Industries - Banking, Insurance, Capital Markets, Healthcare, Life Sciences,

Manufacturing, Consumer goods, etc.

Quarterly Index Analytics Definition

Methodology

Section 1

Overall insights


Executive Summary

Financial pressure rise again amidst moderate enterprise volatility. Time for CEOs action

• Future still uncertain, and temporary stability

is a good time to prepare

• Heed agility imperative: Comparative speed of

adaptation might determine success against

competitors and has implications for

shareholders as performance is scrutinized

• Enhance ability to change enterprise-wide

direction fast: speed of strategy formation and

organizational alignment can be shortened by

• Observing practices adopted by early

movers-some monitored by VAI

• Creating a burning platform internally by

communicating those competitors’ moves

• Utilizing lean-management principles to:

Align strategy with execution; sustain the

pace of change by discovering better ways

of working and enabling people to contribute

fully; generate material impact by delivering

value efficiently to customers

• Total index inches up from moderate

levels in the last 12 months* compared to

highs of 2013; 51% companies manifest

some volatility and change

• Financial pressures increase; fewer

companies reported cost cutting and

restructuring

• Retail banking (financial conditions,

regulatory changes most widespread),

followed by capital markets have highest

VAI in last 3 months

• Largest reduction in VAI for high tech

followed by manufacturing

• Results corroborated by Genpact’s own

operational measurements e.g. Mortgage

operations in banks; Consumer goods, life

sciences’ keen interest in operations

transformation services

* May 2014 – April 2015

Insights Implications for C-suite


Overview ► Main drivers ► Last 3 months (May’15–Jul’15) vs. trailing 12 months avg.

Financial pressures, leadership changes and regulatory changes account for much of VAI in the last 3 months

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x

Pressure on financial

condition increased in

the last 3 months

compared to trailing 12

months average

Restructuring and

cost cutting reduced

sharply in last 3 months


months average

M&A activity reduced

in the last 3 months


months average

ALL INDUSTRIES

May’15– Jul‘15

Ove

rall

Ind

us

try,

reg

ula

tory

or

geo

gra

ph

ic

ch

an

ge

Fin

an

cia

l

co

nd

itio

n

Re

str

uc

turi

ng

Lea

ders

hip

ch

an

ge

Ac

qu

isit

ion

or

ge

og

rap

hic

ex

pan

sio

n

Volatility events

Adaptation responses

+120%

May’15-

Jul’15

Trailing

12

months

avg.

-89%

May’15-

Jul’15

Trailing

12

months

avg.

-52%

May’15-

Jul’15

Trailing

12

months

avg.


Overview ► Main drivers ► Historical trend (Feb’13–Jul’15)

VAI up compared to trailing 12 months average; share of volatility events increases

Vo

lati

lity

an

d A

dap

tati

on

In

dex

ALL INDUSTRIES

Feb’13–Jul‘15 Adaptation responses Volatility events

Feb’13–

Apr‘13

May’13–

Jul'13

Aug’13–

Oct‘13

Nov’13–

Jan‘14

Feb’14–

Apr‘14

May’14–

Jul’14

Trailing

12 months

average

26 25 22 26 22 43 39 19 21 31 34

Financial condition

Industry, regulatory or geography changes

Acquisition or geographical expansion

Leadership change

Restructuring

Aug’14–

Oct’14

Nov’14–

Jan’15

Feb’15–

Apr’15

May’15–

Jul’15


Overview ► Main drivers ► Historical trend (Feb’13–Jul’15)

VAI up compared to trailing 12 months average; share of volatility events rises

Vo

lati

lity

an

d A

dap

tati

on

In

dex

ALL INDUSTRIES

Feb’13–Jul‘15 Adaptation responses Volatility events

Feb’13–

Apr‘13

May’13–

Jul'13

Aug’13–

Oct‘13

Nov’13–

Jan‘14

Feb’14–

Apr‘14

May’14–

Jul’14

Trailing

12 months

average

Aug’14–

Oct’14

Nov’14–

Jan’15

39

19 21

26

22

43

31

27 25

22

34

Industry, regulatory or geography changes

Financial condition

Acquisition or geographical expansion

Leadership change

Restructuring

Feb’15–

Apr’15

May’15–

Jul’15

Section 2

Industry specific analysis


Industry comparison ► Historical trends (Feb’13–Jul’15)

Sharp differences in trend across industries; volatility and adaptation picks up in capital markets and healthcare

100

80

120

60

40

20

ALL INDUSTRIES

Feb’13–Jul‘15

Vo

lati

lity

an

d A

dap

tati

on

In

dex

Feb’13–

Apr‘13

May’13–

Jul'13

Aug’13–

Oct‘13

Nov’13–

Jan‘14

Feb’14–

Apr‘14

May’14–

Jul’14

Aug’14–

Oct’14

Nov’14–

Jan’15

Capital markets

Retail banking

Commercial banking

Healthcare

Consumer goods

Manufacturing

Life sciences

Insurance

High tech

Feb’15–

Apr’15

May’15–

Jul’15


100

80

60

40

20

Insurance

Commercial banking

Retail banking

High tech

Capital markets

Manufacturing

Healthcare

Consumer goods

Life sciences

Industry comparison ► Historical trends (Feb’13–Jul’15) ► Volatility & Adaptation

Sharp differences in trend across industries; volatility and adaptation picks up

ALL INDUSTRIES

Feb’13–Jul‘15 Volatility events Adaptation responses

May’13–

Jul'13

Nov’13–

Jan‘14

May’14–

Jul’14

Nov’14–

Jan’15

May’15–

Jul’15

May’13–

Jul'13

Nov’13–

Jan‘14

May’14–

Jul’14

Nov’14–

Jan’15

May’15–

Jul’15


0

10

20

30

40

50

60

70

High tech

Capital markets

Manufacturing

Healthcare

Consumer goods

Life sciences

Insurance

Commercial banking

Retail banking

Industry comparison ► Historical trends (Feb’13–Jul’15) ► Financial conditions

Capital markets, CPG show largest spike over last 3 months as all industries show elevated financial stress

ALL INDUSTRIES

Feb’13–Jul‘15

Feb’13–

Apr‘13

May’13–

Jul'13

Aug’13–

Oct‘13

Nov’13–

Jan‘14

Feb’14–

Apr‘14

May’14–

Jul’14

Aug’14–

Oct’14

Nov’14–

Jan’15

Feb’15–

Apr’15

May’15–

Jul’15


Industry comparison ► May’15–Jul‘15

2631

2

1619

4042

60

6773

79

Ma

nu

factu

rin

g

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x

All

Ind

ustr

ies

Tra

ilin

g 1

2

mo

nth

s a

vg

.

All

Ind

ustr

ies

Ma

y’1

5–Ju

l’15

Re

tail

ba

nkin

g

Insu

rance

Ca

pita

l m

ark

ets

He

alth

ca

re

Co

mm

erc

ial b

an

kin

g

Life

scie

nce

s

Co

nsu

me

r g

oo

ds

Hig

h te

ch

Highest levels of volatility and adaptation in retail banking, followed by capital markets

May’15-Jul'15

Retail banking showed highest volatility and adaptation

index between May’15-Jul’15 (explained by financial

conditions, regulatory and leadership changes)


Retail Banking


Retail banking and capital markets show most volatility and adaptation; financial condition main trigger across industries

Life Sciences

Capital Markets

Overall

Index

Number of

events

% of

companies

impacted Main volatility themes

1. Financial condition

2. Regulatory changes

3. Leadership change



3. Restructuring

1. Leadership change



May'15-Jul'15



Fewer events observed in high tech and manufacturing in the last quarter; more in banking and capital markets

% of

companies

impacted

Avg.

number of

volatility events

per company

Capital markets, Retail banking

High tech, Manufacturing

Capital markets, Life sciences

High tech, Manufacturing

Acquisition or expansion

Leadership changes, cost cutting/restructuring

Financial conditions

Vo

lati

lity

an

d A

dap

tati

on

In

de

x

% delta from last 12 months average

0

10

20

30

40

50

60

70

80

-150 -100 -50 0 50 100 150

High tech

Manufacturing Insurance

Healthcare Commercial banking

Consumer goods

Life sciences

Capital markets

Retail banking

May'15-Jul'15


More than 50% of companies reported at least one volatility or adaptation events in the last quarter

10 20 30 40 50 60 70 80 90

1.8

1.5

0.6

1.2

0.9

0.3

Manufacturing

Healthcare

High tech

Insurance

Commercial banking

Retail banking

Consumer goods

Avera

ge n

um

ber

of vola

tilit

y e

vents

per

com

pany

% of companies impacted

Overall - Last 3 months

Capital markets

Life sciences

Trailing 12 months avg.

May’15-Jul’15



H L

H

# o

f ev

en

ts p

er

co

mp

an

y

% companies impacted

Industry analysis summary ► Trailing 12 months avg. (Aug’14–Jul’15)

Determinants of volatility and adaptation vary widely by industry

Retail banking Commercial banking Insurance Consumer goods Capital markets

Life sciences Manufacturing High tech

Adaptation responses

A R L Restructuring/

Cost cutting

Acquisitions or

geo expansion

Leadership

changes

Volatility events

F I Financial

pressures

Industry, regulatory or

geography changes

A

L R

I

F

A

L

R

I

F

A L

R I

F A

L R

I

F

A

L

R

I

F

A

L

R

I F A

L

R I

F

A

L

R

I

F

A

L

R

I

F

Aug’14-Jul'15

Healthcare


Industry analysis ► Retail banking ► May’15–Jul‘15

Volatility and adaptation index - Retail banking Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

Increase in regulatory changes

30%

Trailing 12

months*

.

Last 3

months#

17%

Financial stress increases

0.50.3

Trailing 12

months*

Last 3

months#

% companies

impacted

Avg. no. of volatility

events reported per

quarter per company

Last 3

months#

34%

Trailing 12

months*

25% 0.50.3

Trailing 12

months*

Last 3

months#

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

78.5

Trailing 12

months avg.*

62.0

Industry, Regulatory or Geography Changes

Financial Condition

Acquisition or Geographical Expansion

Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x

*Data covering Aug 1, 2014 to July 31, 2015 #Data covering May 1, 2015 to July 31, 2015


Industry analysis ► Commercial banking ► May’15–Jul‘15

Volatility and adaptation index - Commercial banking Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)


Last 3

months#

32%

Trailing 12

months*

27%


0.30.3

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Trailing 12

months*

9%

Last 3

months#

20% 0.30.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

41.6

Trailing 12

months avg.*

46.4


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Capital markets ► May’15–Jul‘15

Volatility and adaptation index - Capital markets Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

Decrease in leadership churn

Last 3

months#

11%

Trailing 12

months*

20%


0.10.4

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Last 3

months#

63%

Trailing 12

months*

34% 0.9

0.5

Last 3

months#

Trailing 12

months*

% companies

impacted Avg. no. of volatility

events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

72.6

Trailing 12

months avg.*

51.1


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Insurance ► May’15–Jul‘15

Volatility and adaptation index – Insurance Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

Increase in financial stress

Last 3

months#

28%

Trailing 12

months*

11%

M&A activity slows down

0.40.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Last 3

months#

4%

Trailing 12

months*

7% 0.0

0.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

19.2

Trailing 12

months avg.*

9.4


Leadership Change

Restructuring


Financial Condition

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Healthcare ► May’15–Jul‘15

Volatility and adaptation index - Healthcare Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

Increase in financial stress

Last 3

months#

19%

Trailing 12

months*

9%


0.20.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Last 3

months#

18%

Trailing 12

months*

8% 0.3

0.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

39.8

Trailing 12

months avg.*

23.7


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Life sciences ► May’15–Jul‘15

Volatility and adaptation index - Life sciences Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

M&A activity drops

Last 3

months#

8%

Trailing 12

months*

24%

Increase in leadership churn

0.10.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Last 3

months#

51%

Trailing 12

months*

25% 0.8

0.4

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

67.4

Trailing 12

months avg.*

48.5


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Consumer Goods ► May’15–Jul‘15

Volatility and adaptation index – Consumer goods Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

M&A activity drops

Last 3

months#

17%

Trailing 12

months*

23%


0.20.3

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Last 3

months#

49%

Trailing 12

months*

32% 0.7

0.4

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

59.7

Trailing 12

months avg.*

52.3


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► Manufacturing ► May’15–Jul‘15

Volatility and adaptation index - Manufacturing Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)

Restructuring/cost cutting down

Last 3

months#

0%

Trailing 12

months*

6%


0.0

0.1

Trailing 12

months*

Last 3

months#

% companies

impacted


events reported per

quarter per company

Last 3

months#

15%

Trailing 12

months*

11% 0.20.1

Last 3

months#

Trailing 12

months*

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Last 3 Months#

15.7

Trailing 12

months avg.*

16.8


Financial Condition


Leadership Change

Restructuring

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x



Industry analysis ► High tech ► May’15–Jul‘15

Volatility and adaptation index - High tech Last 3 months (May’15-Jul’15) vs. trailing 12 months avg. (Aug’14-Jul’15)


4%

Trailing 12

months*

10%

Last 3

months#

Decrease in leadership churn

0.20.1

Trailing 12

months*

Last 3

months#

% companies

impacted


events reported per

quarter per company

6%

Trailing 12

months*

0%

Last 3

months#

0.0

0.1

Trailing 12

months*

Last 3

months#

% companies

impacted


events reported per

quarter per company

Ad

ap

tatio

n

Vo

latilit

y

Vo

latilit

y a

nd

Ad

ap

tatio

n In

de

x 3.4

Trailing 12

months avg.*

2.2

Last 3 Months#

Restructuring

Leadership Change


Financial Condition




About Genpact

Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and run intelligent business operations including those that are complex

and specific to a set of chosen industries. The result is advanced operating models that support growth and manage cost, risk, and compliance across a

range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset

optimization. Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine how they operate by integrating effective

Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM. Our hundreds of long-term clients include more than one-fourth of the Fortune Global

500. We have grown to over 70,000 people in 25 countries with key management and a corporate office in New York City. Behind our passion for process

and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years.

For more information, visit www.genpact.com.

Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.

© 2015 Copyright Genpact. All Rights Reserved.

Genpact Research Institute

The Genpact Research Institute is a

specialized think tank harnessing the

collective intelligence of Genpact – as

the leading business process service

provider worldwide - its ecosystem of

clients and partners, and thousands of

process operations experts. Its

mission is to advance the “art of the

possible” in our clients’ journey of

business transformation and adoption

of advanced operating models.

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insights from genpact’s vai index: feb 2013 – july 2015

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