Inside the Law Inside the Law Firm of the Firm of the

FutureFutureBy Susan Saltonstall Duncan

RainMaking Oasis, Inc.For the College of Law Practice Management

October 23, 2010

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The Market is Changing The Market is Changing How Clients Will Obtain How Clients Will Obtain

Legal ServicesLegal Services Technology, Technology,

automationautomation Knowledge sharingKnowledge sharing Globalization, off-Globalization, off-

shoring, outsourcingshoring, outsourcing Pricing for value Pricing for value

delivereddelivered Efficiency and Efficiency and

process engineeringprocess engineering Law firms owned and Law firms owned and

run by non-lawyersrun by non-lawyerswww.rainmakingoasis.com 2

Traditional Law Firm Traditional Law Firm Structure: Structure:

top down for maximum leverage/profittop down for maximum leverage/profit

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Evolution of Legal Services Evolution of Legal Services by Richard Susskindby Richard Susskind

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FMC Technologies GC: Jeff FMC Technologies GC: Jeff Carr’s Carr’s

4 Buckets : All Legal Services 4 Buckets : All Legal Services Fall in a BoxFall in a Box

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(Low) Knowledge and Judgment (High)

The Law Firm of the The Law Firm of the FutureFuture

What does the client What does the client need? Deliverables? need? Deliverables? Skills required?Skills required?

What value can we What value can we deliver for a given deliver for a given cost?cost?

Am I the right person Am I the right person to do this?to do this?

Am I adding value?Am I adding value? Can someone (or Can someone (or

something) else do this something) else do this better, cheaper, faster?better, cheaper, faster?

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The Law Firm of the (Present?) The Law Firm of the (Present?) FutureFuture

© RainMaking Oasis, Inc. www.rainmakingoasis.com

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Who Will Provide Legal Who Will Provide Legal Services Inside the Services Inside the Future Law Firm?Future Law Firm?

Fewer partners, Fewer partners, fewer associates fewer associates (only “partners-in-(only “partners-in-training”)training”)

More staff More staff attorneys , lit attorneys , lit supportsupport

More consultants, More consultants, specialists, specialists, paralegalsparalegals

Process analysts, Process analysts, managers, engineers managers, engineers and decision analystsand decision analysts

Budgeting & finance Budgeting & finance managersmanagers

Project managersProject managers

More high level More high level business business professionals professionals supporting clients supporting clients and law firm:and law firm:

Chief Value/Pricing Chief Value/Pricing OfficerOfficer

Client Services OfficerClient Services Officer Knowledge Management Knowledge Management

OfficersOfficers Department Operating Department Operating

OfficersOfficers Practice Group/ Practice Group/

Department Business Department Business ManagersManagers

Competitive Intelligence Competitive Intelligence specialistsspecialists

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