innovative way of processing mission critical services in latvian
TRANSCRIPT
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INNOVATIVE WAY OF PROCESSING MISSION CRITICAL SERVICES IN LATVIAN AMBULANCE SERVICE
Lessons learned by State Emergency Medical Service of Latvia
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STATE EMERGENCY MEDICAL SERVICE OF LATVIA
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EMS SYSTEM BEFORE 2009
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EMS SYSTEM TODAY
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• 194 ground ambulances
• 103 localisation points
• emergency phone number 113
• service area 64 589 km2
• inhabitants 2 001 468
• 433 804 visits in 2014
• ISO 9001:2008 certificate obtained in 2012
STATE EMERGENCY MEDICAL SERVICE
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INTEGRATED IT SYSTEM
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113 CALL RECEPTION AND PROCESSING
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• Secured and reserved
• Reserved storage of call records
• Surveillance of operations
• Favourable tariffs
113 CALL RECEPTION AND PROCESSING
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DISPATCH SYSTEM
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• Secured and reserved
• Only electronic records
• Decision-support
• Effective management of recourses
• Quality supervision
• Reports
• ‘Human factor’ control
• GPS in system
• Control of emergency situations
• Integration with other IT systems
DISPATCH SYSTEM
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DISPATCH SYSTEM
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• Effective information exchange
• Information accessibility
• Traceability of the process
• Tracking the location of ambulance
• Secure data storage
DISPATCH SYSTEM
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LOCALISATION OF CALLER
Emergency site
The nearest ambulance
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• Send data to
– phone number
– personal data
– GPS location
• It is free
LOCALISATION OF CALLER
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INTEGRATION
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• Automatic opening of medical record
• Automatic registration of telephone number
• Communication directly from system
• Attachment of call record to medical record
INTEGRATION
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AMBULANCE LOCATION AND STATUS MONITORING
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• Site location display on map
• Ambulance location display on map
• Communication with ambulance team
• Route planning and navigation
• Video surveillance – support for ambulance team
– quality supervision and analysis
– safety of ambulance team and patient
AMBULANCE LOCATION AND STATUS MONITORING
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RESOURCE ACCOUNTING
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• Staff planning
• Registration of working hours
• Resource planning and registration
• Data export from dispatch system - medicines and supplies
- staff
RESOURCE ACCOUNTING
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DATA ANALYSIS
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• Regular reports
• Analysis of timeliness and quality
• Integrated reports
– funding per ambulance team
– resources used per localisation point
– etc.
DATA ANALYSIS
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DATA EXCHANGE WITH LIFEPACK
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• Attachment of diagnostic files to
medical record
• Tele - consultation
DATA EXCHANGE WITH LIFEPACK
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INTEGRATED IT SYSTEM
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BENEFITS FOR PATIENTS
• Safe and reliable service
• Service of a good quality
• Information exchange among health care providers
• Coordination of services
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BENEFITS FOR MEDICAL STAFF
• Effective information exchange
• On-line support
• Only electronic records
• Time savings
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• Effective management
• Effective information exchange
• Transparency
• Evidence based decisions
• Quality surveillance
• Time and resource savings
• Reporting
• Data for health care evaluation
BENEFITS FOR ADMINISTRATION
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1904 - Establishment of Riga emergency medical station
1920’s - First vehicles used for
patient transportation 1970tie – 1980 Microbuses manufactured
by Riga auto factory become the
most demanded in the Soviet Union
1960’s MODERNIZATION Appearance of new technologies
-defibrillators,
electrocardiographs, radio
devices, medical ventilators etc.
1 november, 1961
The first reanimation microbus
2013 - 2014 Renewal of ambulance fleet in
regions of Latvia
1 february 2009 Establishment of SEMS
110 YEARS FOR EMERGENCY
MEDICINE IN LATVIA
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THANK YOU
Dace Klusa
Deputy head of SEMS Operational management center