Innovative Training for Airport Operation and Management

Jeddah, 15 December 2015

Training Strategic Intent

• To re-shape the understanding of airport management education and training.

Vision

• To enhance and promote airport excellence by

providing innovative and integrated airport management education and training solutions and driving the growth of individuals’ and organizations’ performance capabilities in order to tackle the complexity and evolution of managing airports to the highest standards.

Mission

Airport Assessment

Airports are being assessed based on international key performance indicators of efficient airport operations.

ICAO-ACI (6 KPI Areas)

Airport Functions are fully

integrated and must be harmonized

Airport Operation Flow Chart

Airport Operational Functions

Airport Management

subcontractors

Facilitation

IT

Ground handlers

finance

AOC

Maintenance

Security

Ramp Safety ATC

commercial Logistics

It is integrated globally...

A single employee’s mistake can result in

delay of flights in many other countries

Challenges in Airport HR Management...

8

You must get prepared for THE FUTURE

Challenges in Airport HR Management...

• Staff are not familiar with company Vision, mission, values and ethics • Staff are not aware who do what and how? • Staff are not motivated • Staff are not aware what they will be doing next • Staff are not aware of their real scope of work • Staff are not aware of quality assessment and how they are assessed • Staff are not penalized when they should be or honored when they excel • Staff are not treated equally • Managers are not free to manage • Stakeholders are not performing and this is reflected on airport performance • Stakeholders managers are not cooperating due to their lack of knowledge and

budget • Stakeholders are not integrated in airport efficiency and have no customer

service appreciation

Challenges in Airport HR Management...

You need to give proper orientation and training

You need to recruit the right people

You need to motivate your employees

You need to define your Talents & retain them

Challenges in Airport HR Management...

Workforce Responsibilities

Practitioner

Proffesional

Team Leader

Principle

Expert

Advisor

Board Member

Executive

Middle Manager

Line Manager

Team Leader Assistant Manager

Work Force Basic Competencies

Emerging Youth Competencies, Tools and Techniques

Foundation Competencies, Tools and Techniques

Professional Track Management Track

Competence & Competency

COMPETENCY The quality of being adequately or well qualified physically and intellectually.

COMPETENCE • The ability to do something successfully or efficiently. • A range of skill or ability • A specific Skill or ability • Two types: Technical and personal

Maturity levels of Personal Characteristics (Competency levels)

Curiosity & Discovery

Technology & Media

System Thinking (Critical Thinking-Problem solving)

Abstract & Model Thinking

Creative Thinking

Communication & Culture

Ethics & Value Driven

Sourcing

Team Player & Management

Collaboration (shared vision – team learning)

Comradeship & Leadership (taking initiative – Role Model – Lead by Example)

Insight

Engagement

Determination

Right Motivation

1 3 2

Boundaries of Competences

Class

Zoo

Arena

Reserve

Jungle

None

Level of Exposure

Enhanced towards Centre

IS this Enough?

Or sufficient?

106 different trainings

Enhanced every

year

DEVELOPMENT PROGRAMS

2015 Program

Catalogue

HR and Training altogether

1. Assess (airport, staff and stakeholders performance)

2. Analyze training needs (organization level, team level, individual level).

3. Design appropriate training programs.

4. Develop Competencies ( Technical and behavior).

5. Implement in conjunction with TIBAH-HR

continuously and with Stakeholders

6. Evaluate and improve continuously

7. Determine personnel succession and train

for new positions before implementing

Efficiency and Staff Quality in Airports

Professional & management Competences

• Technical • Management

Individual Training

Current training concentration

Professional & management Competences

• Technical • Management

Personal Competences

• Behavior • Practice • Ethics

Individual Training

Group/Multigroup Training &

What is comprehensive Training?

&

Comprehensive

Ignored

Missing

Proper Training Needs Analysis

Stakehold manag Operation Technical Commer Safety HR

MD

Duty Manager

Finance

P5

P8 P14

P1

Stakehold staff

P35

Beha C B1 B2

Tech C T1 T2

PDC

AMED

APD

Quality

How is It Done ?

The aviation training company aiming to re-shape the understanding of aviation executive education and

training.

Training Strategic Objectives

Increase the professional knowledge and capability of airport management personnel in order to improve the performance of airports in their key performance areas (safety, security, operations, quality, social/environmental responsibility, etc.);

Encourage the coordination among an airport’s key decision makers to lift the efficiency and promote team adherence to uniform standards and awareness of best practices at the world’s airports;

Expand the vocational competencies among operational staff to optimize departmental efficacy;

Provide the recognition of professional excellence in airport management by internationally accredited offerings;

Provide a gateway to graduate-level airport management education through joint agreements with international universities.

targeting high level management

targeting airport decision makers in middle to high level management

targeting entry level and operational staff

Airport Professional Diploma Program (APD)

Airport Management & Efficiency Development Program (AMED)

Professional Development Certificates (PDC)

E-MBA MBA

PhD

Competitive Advantage

Integrated training solutions

Professional Development Certificates (PDC)

I. Airport operations certificate II. Airport security certificate III. Airport safety certificate IV. Airport managerial certificate V. Airport commercial certificate VI. Airport information technology

certificate

• Targeting entry level and operational staff. • 6 focus areas. • Teaching methodology: classroom and on-job- training (OJT). • Each course is a 3 day course (24 teaching hrs). • Certificate = 3 courses (same focus area) / 2 years

6 certificates Descriptions

Airport Professional Diploma (APD)

Air transport industry

Airport operation management

Airport strategic management

Airport commercial management

+ Airport design and planning

Airport marketing management

Airport safety management system (SMS)

Airport human resource management (HRM)

• Targeting high level management.

• Teaching methodology: classroom, assignments and case studies.

• Diploma = 4 core + 2 elect. over 3 years.

• Each course is a 5 day course (40 teaching hrs).

(4)

C O R E

(2)

E L E C T

Descriptions

Interdisciplinary Training

(New and Must)

Interdisciplinary Training

Managing safety

Managing security

Managing people & stakeholders

Managing IT & logistics

ANS

aircraft

Fire fighting

fuel

FOD/ramps

Employees

passengers

government

public

companies

networks

hardware

Software

systems

communications

systems hardware

training

licensing

Manuals

Interdisciplinary Training

(New and Must)

Interdisciplinary Training

Managing Commercial

Managing Aerodrome & environment

Business plan

contracting Cargo

leasing

tendering

civil

maintenance

meteorology

Bird control

obstacles

costing

revenues

collection

control

analysis

Managing finance

Airport Management Efficiency Development (AMED)

(NEW & MUST)

Airport technical

assessment

Identifying training needs

HR assessment

Selecting personnel to

be trained

Classroom training

OJT (foreign airport)

Implementation (home airport)

certification

Airport Management & Efficiency Development (AMED)

AMED Road Map

Airport excellence certificate

Phase 1 Phase 2 Phase 3 Phase 4

1

2

3

4

Airport Assessment

Deciding the deficiencies and related functions

Deciding Needs & Selecting appropriate personnel

Group Training / academy

OJT / foreign airport

OJT / home airport Case studies/ deficiencies corrective

action plans

AMED Courses

1 Airport Strategic Management

2 Airport Operation Management

3 Airport Commercial Management

4 Facilitation and Terminal Management

5 Airport Safety Management System (SMS)

6 Airport Human Resource Management (HRM)

AMED OJT

AMED CAP for 30 days Coaching & reporting for 30 days

Home Airport - KSA

SIMULATIONS & ROLE PLAYS

Advanced Training

1 • Succession Planning and

management training program (SP)

2 • Operational Readiness and

Airport Transfer training (ORAT)

classroom training covering 3 areas + OJT

Airports economics &

finance

Airport Mgmt.

Airport ops.

•Facilitation and terminal management •Airside operations mgmt •Airport as a facility

•Airport as a business •Developing non-aeronautical revenues •Finance for non-finance managers

•Airport HRM •Airport TQM •Leadership skills for airport managers •Management fundamentals

Succession Planning Focus Areas

ORAT Focus Areas

•Facilitation & terminal management •Airside operation management

• ORAT strategy & master planning • ORAT transfer execution ORAT

• Introduction to airport SMS Airport Safety

Airport Operations

Cost Impact of Troubled Openings

Sr.

No.

Airport name Costs incurred due

to troubled opening

opening date Primary reason for delay

1 Honk kong

International

Airport

HK$ 4.6 billion, equivalent to

0.35% of GDP for Hong-Kong

economy. 600 million US$

direct cost.

April 1998

Actual July

2008

Accumulation of problem bags, poor

communication, inexperience of airline

and staffs (Report on the commission

of Inquiry on new Airport,1998)

2 London

Heathrow T-5

16 million pounds March 2008 BHS system software problems

(Alloway, 2008)

3 Denver

International

Airport

500 million USD Oct 1993

Actual Feb

1995

$500 million for 16 months of delay, $1

million per day (Neufville, December

1994)

4 Berlin Airport 300 million USD Oct 2011

Actual not yet

Firefighting systems not ready, check in

system and BHS system glitches

(Spiegel staff, 2012).

5 Sheremetyevo

Airport

430 million USD 2009 Escalation in construction costs

(Belton, 2010)

Operational Readiness and Airport Transfer - Roadmap

Processes

Passenger handling

Baggage handling

Aircraft handling

(…)

Facilities

Systems

Information

Human Resources

FISH

Construction

Design

Design Installation

Review

Training

End-User

Concept

Design

SOP

Recruiting.

Construction Handover

Testing & Handover

Trials

Airport Transfer

Start of Operation

ORAT

Definition planning

Construction Testing & handover Trials Transfer Operation

ORAT Program Content

ORAT current and past practices

Airport commissioning

ORAT management

ORAT core processes

Quality control & progress management

Trial tests

Success and failure factors

Opening day management

Post opening : ORAT evaluation and reporting

ORAT Trials Operations

The Essence of Realization/Implementation

Not just training, it’s a package includes consultancy!

Sustainable Development through training matrix,

segmenting employees and group training.

Pre and post tests to measure the improvement (together)

Case study works, presentations, OJT Assignment and reports

performed by participants

Interactive training methods with experts in field instructors

Consultancy for improvement activity implementations

Working together in implementation

SUMMARY

Selecting appropriate training product

Deficiency areas

Training needs

HR assessment

Integrated airport training solutions. Custom designed training packages based on airport technical & HR assessment. Innovative teaching methodologies promoting analytical thinking and coordinated problem solving. Increasing airport efficiency through articulated training of successful management teams.

PDC AMED APD SP ORAT

Competitive Advantage

International recognition

Extensive industry expertise

&

TAV Academy Professionals

Competitive advantage

Large network of airports &

On The Job Training Opportunity

ADP & TAV serve 38 airports

Competitive advantage

World class Instructors

Fac

ilita

tion

Ope

ratio

ns

Aviation Human Resources Management

Traffic forecast

Business strategy

Regulatory compliance

Airp

ort l

eade

rshi

p sk

ills

Avia

tion

Proj

ect

Man

agem

ent

University Collaborations

Financial Advantage

Average prices per training day / per participant

438 EUR for IATA

222 EUR for ACI

205 EUR for TAV Aviation Minds

* Exclusive of transport and accommodation.

Contact Information

Dr. Hamdi Chaouk Chairman of the Board TAV Aviation Minds Istanbul – Turkey Mobile: +9613229622 E-mail: hamdi.chaouk@tavminds.aero

Thank You