Innovative Approaches with Peer Coaching

National Federation of Families on Children’s Mental Health Conference 2014

Sandy Bumpus, Executive Director

Tammi Paul, Statewide Training Program Manager

Lisa Butler, Statewide Wraparound Trainer

Oregon Family Support Network1300 Broadway St. N.E. Suite 403Salem, OR 97203503-363-8068

Learning Objectives for Today

Participants will:

1. Understand the need and history behind the development of a Peer Coach certification model.

2. Gather information that OFSN used to integrate local, state and national expertise in the development process.

3. Experience aspects of the Peer Coach curriculum delivery.

4. Hear about challenges, barriers, and lessons learned in the development of a Peer Coach Certification model and associated system changes that are required.

A Little Bit of History – On OFSN and Peer Support

1. OFSN began using family peers in one-one direct service delivery in 2005 “Systems Navigation”

2. By 2010, OFSN had one-one family peer support practice Statewide Oregon’s Children’s Systems Change (2005)

3. Regional Directors – are direct supervisors of family peer support specialists or ‘Family Partners’

Peer Supervision Model

Good practice skills require good supervision

Peer Support work is relational

The goal is to have Peer

Supervision which utilizes “best

practice” techniques, and

strong interpersonal or

‘relationship’ building skills.

Supervision

Definition of Supervision:1. the action, process, or occupation of supervising;

especially: a critical watching and directing (as of activities or a course of action) – Webster’s Dictionary

2. the act of watching a person or activity and making certain that everything is done correctly, safely, etc Cambridge Advanced learner’s Dictionary and Thesaurus

3. the act, or instance of supervising; responsible oversight - Wiktionary

OFSN’s Supervision Model

Family Partner

Attends weekly Peer Supervision

1:1

Attends bi-weekly Team Supervision

(Peer Support Team)

Attends monthly Clinical

SupervisionWeekly Staff

Meetings with Wraparound

Teams

Attends monthly Regional Peer

Support Partner Meeting

Co- Supervision Peer/Clinical Expertise

Multiple Strategies

Focus is on ‘true’ Peer Support Practice

What is a Coach?

Definition of a Coach:

a person who teaches and trains the members of a team and makes decisions about how the team performs – Webster

the practice of guiding an individual through a process - Wiktionary

An expert who trains someone learning or improving a skill, especially one related to performing. – Cambridge Free English Dictionary

Definition of Peer Coach

Peer Coaching refers to a one-on-one relationship

in which a peer with more experience in the peer support practice

encourages, motivates, and supports another peer to deepen their understanding and skills in the practice of peer support.

Impact of Supervision and Coaching

Supervision Coaching- Focus is on person or team of staff -Focus is around a particular practice, or set

of skills

Broad; • Wide range of topics

orientation to workplace work in community, structure of service delivery (team

processes) employee expectations organizational expectations employee performance/coaching relies on positive working

relationship with employee

Specific• Set of knowledge, skills, and abilities

definition of competencies observation of practice rating level of competency manage practice expectations relies on positive working

relationship with employee and supervisor

Implements Employee Performance recommendations with employee

Recommends improvement strategies related to specific competencies identified as needing improvement

Elevates employee and team practice Elevates the practice area (Family Peer Support Services)

Employee feels confident in knowing what is expected of them on all levels (practice, procedures, organization)

Employee feels confident in their ability to use knowledge and skills they have learned related to the practice (Family Peer Support)

What The Research Says About Coaching

Coaching helps when the bar needs to be raised or when various areas of a particular industry needs to mature. (2009, Harvard Business Review)

The use of strategies considered in high performing organizations includes coaching, mentoring, incentive compensation, and extensive employee involvement. (1991, Boudreau, 1992,Jones and Wright, and 1990, Kleiner

Coaching increases the process of helping others improve now, and develops capacity to perform well in the future. Coaches are considered to be ‘Practice Champions. (2012 Harvard Business Review)

OFSN was requested by the State Addictions and Mental Health Division to Create a Peer Coach Certification - 2013

How OFSN Responded to the State’s Request

Beginning the Process of Developing a Curriculum

Process to include:

1. Who would be considered as ‘eligible’ to become a peer coach.

2. What framework should be used to support Peer Coaches

3. How Peer Coaches would use their role to enhance family peer support practice.

4. Why? So that Family Peer Support Specialists around the state would have this support, and to elevate the practice (knowledge, skills and abilities) of all.

Exploring Where This New Role Lives in the System

Oregon utilizes several models of family peer support.

Contractual – OFSN/NAMI hired staff – (Peer supervised)

Facility Based –Community Mental Health Program (Clinically supervised)

Facility Based – Community Mental Health Program (Peer supervised)

Blind Spot – What are we going to do with Peer Coaches, once we have them?

Description re: Curriculum Development Process

Developed 2-day introduction to

Peer Coach Curriculum

Held Monthly Affinity Calls

Held Feedback Sessions with

OFSN Supervisors

Worked with Instructional

Design Consultant

Process was participatory, and utilized expertise at the local, state and national levels

Peer Coach Curriculum is Completed!

OFSN holds it’s first Peer Coach Training

2-day training session

Offered to most experienced supervisors or family peer support specialists.

Minimum Requirements – 2 years of practice as a Family Partner or Family Peer Support Specialist, or Certified Peer Support Specialist (National Peer Support Certification)

All Peer Coaches are required to have their own Family Peer Support Supervisor.

National Expertise

Peer Support Provider CommissionPeer Support Provider Competencies

National Experts

Peer Support Evaluation

Peer Support Certification

State Expertise

Family Peer Support Providers

Residential Care Settings

Community Based Mental Health Programs

Non-Profit – Mental Health Advocacy Org’s

State Addictions and Mental Health Administration

Family Leaders

Local Expertise Family Partners working for OFSN

Supervisors (Regional Directors) working for OFSN

Discussion of Challenges, Barriers and Lessons Learned

Curriculum Development:

Affinity Calls

Technology (supporting affinity calls)

Development of the Code of Ethics

Practice Implications:

What is a Peer Coach vs. Supervisor? Peer Super-Coach

What if the Family Peer Support Specialist does not have a Peer Supervisor?

Will this Peer Coach Model fit how ‘we’ provide Peer Support Services?

Who’s eligible to be a Peer Coach?

Communication and Persistence!

Questions so far?

What is your Peer Coaching pickle?

Key Concepts for Peer Coach Training

Mutuality in relationshipCultural and linguistic responsiveness

Ethics and boundariesParallel process practice

Taking a Look at the Curriculum

How We Chose to Focus the Training for Peer Coaches

Newly Developed Tools specific for Peer Coaching

Newly Developed Tools for Peer Coaches

Shadow Planning ToolFPSS Competencies Assessment ToolProfessional Development Planning

Tool

The Peer Coach Certification Program: Tier 1

Certification Process

Tier 1: An Introduction to Coaching Peer Support Specialists

Peer Support Specialists who have been engaged in peer partner roles for a minimum of 2 years or have completed the National Certification for Parent Support.

Submit an application and be accepted to the Peer Coach Certification Program.

Complete a 2 day intensive ‘An Introduction to Coaching Peer Support Specialists’ training.

The Peer Coach Certification Program: Tier 2

Tier 2: Individual and Group Coaching Sessions

Participate in 10 consultative coaching sessions. Coaching sessions will be a combination of individual (2) and group (8).

Completed within 12 months following completion of Tier 1.

The Peer Coach Certification Program: Tier 3

Tier 3: Videotaped Coaching and Supervision

Submission of 3 videotaped coaching sessions.

One coaching session must include the participant using the FPSS Competencies Assessment Tool and a second must include the participant using the Professional Development Planning Tool.

Videotaped coaching sessions will be evaluated and participants will receive supervision related to strengths and areas of growth noted in the videotaped coaching sessions.

After completing the Peer Coach Certification Program

Peer Coach Certification participants receive a signed certificate acknowledging their completion

Registered with Oregon Family Support Network with a designation of Peer Coach.

Experience elements of the curriculum and coaching tools!

Shadow Planning

Tool

FPSS Competencies Assessment Tool

ReferencesAvailable in your

packet!!