innovation & next practice division design teams professional development workshop february 2008...
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Innovation & Next Practice Division
Design Teams Professional Development Workshop February 2008
Diane Joseph
Innovation and Next Practice• 21st Century- rapid change – diversity
• Education adaptive and responsive
• Incremental improvement insufficient
• Innovation and Next Practice system – Practitioner led
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Questions confronting contemporary public services• Innovation is a priority, so what are its
sources to be?• How are the insights and imagination of
practitioners and users to be employed in a powerful, disciplined way to generate innovation?
• How blend a relentless drive to spread good practice across systems, whilst enabling the design of the new?
Innovation and Next Practice
Service / Product 1
(e.g. horses)
Service / Product 2
Service / Product 3
(e.g. cars)
The innovation & improvement paradigms
• Next practice• Future focus• Practitioner/user
generated• Adaptive• Context sensitive• D&R• trials
• Best practice• Current focus• academic/policy
generated• Adoptive• Fidelity emphasised• R&D• pilots
4 HORIZONS OF INNOVATION LEADERSHIP
LEGACY
(generational)
Profound and essential (CO2, pensions)
LONG
(3-10 years)
necessary and radical
MEDIUM
(1-3 years)
efficiency, effectiveness, incremental
SHORT
(weeks/months)
firefighting
“The most important characteristic of an innovative firm is that it has an explicit system of innovation which pervades the whole organisation, which is visible, known about, generates a stream of new ideas, and is seen as vital to creating new value”
John Kao Jamming: The Art and Discipline of Corporate Creativity
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Role of Innovation and Next Practice Division…• Capturing stories
• Working with the innovators
• Showcasing the best of the best
• Encouraging risk-taking
• Leading ideas and new thinking
Range of projects include…
Next Practice: Horizon Scan and
Knowledge Transfer
Leading Schools
Emerging Technologies
Next Practice: Design Teams
KnowledgeBank: Review and Relaunch
KnowledgeBank: Next Generation 24/7
Innovation &Next Practice
Division
Some pertinent points on managing knowledge
“People always know more than they can tell and can tell more than they can write”Dave Snowden
“Connection, not collection – that is the essence of knowledge management” Tom Stewart
“When learning takes place somewhere which doesn’t move elsewhere, that’s not a learning organisation, that’s just a bunch of projects” Saratoga Institute
“A single conversation across a table with a wise man is worth a month’s study of books” Confucius
“We use people to find content, we use content to find people”ConnectedLand
“People only know what they (don’t)
know when they need to
know it”Dave Snowden
First generation Second generation
Third generation
Where knowledge ‘Lives’
Artefacts Individuals Networks
Type of knowledge
Explicit Tacit Emergent
Implications Focus on infrastructure for capture, collection and re-use of artefacts (including data collection of research findings)
Focus on supporting collaborative behaviours, learning and knowledge transfer and exchange
Provide the enabling conditions for healthy networks to support ongoing development of knowledge
Generations of Knowledge Management
Good KM&L approaches make use of full media richness, both synchronous and asynchronous
Text-based
Voice-based VideoFace – to
Face
Low High
Broadcast Search Virtual collaboration F2F Learning & sharing
Newsletter
Intranet
Phone call
Audio conference
Videoconference
Webconference
Update newsletter
WebsiteGoogle
Good practice library
Content Management
Discussion forum
Wiki
Telephone
Virtual ‘team room’
Expertise locator / ‘Yellow Pages’
Conference calls Project ‘retrospect’
NetMeeting
Webex
After-Action Review
Peer-assist
‘Show and Tell’ event
Notice board
MSN
RSS Newsfeed
Communities of Practice
Coaching & Mentoring
Buddying
‘Richness of Media’
Innovation and Next PracticeModel for Victoria• Legitimacy and Authority
• Professional Learning
• System Relationships
• Access to Experts
• Capabilities of Lead Practitioners
Innovation and Next PracticeCapabilities
• Planning and purpose• Alignment• Engagement• Analysis• Momentum• Connections• Sharing and showcasing• Evidence • Celebration