innovation imperative economics of scale
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*his product launch is clearly aimed at changing the mind)set of
prospect customers that 1yundai products has improved greatly
and is better of than its /apanese competition.
iv. &aradigm innovation '
a. 6ow -ost 7light as in Air Asia and 7ire 7ly ) cheap and
economical flight fares with everyone can fly tag)line.
b. Double dec3er e$press buses ' comfortable for long haul
5ourneys. 0ew in +alaysia but normal in developed countries.
c. 8antry toll collection system providing for fast and save method
of collection.
9. $he low%cost airline approach has massively chan!ed the way people
choose and use air%travel & and has 'een 'oth a source of !rowth
for new players and live%threatenin! challen!e for some existin!
players. (hat types or innovation have 'een involved in this?
Answer:
In this particular case, it involves all the four #"% types of innovation:)
a. &roductervice innovation ' this is the way the product is offered to its
potential customers.
b. &rocess innovation ) this involves the process or handling of passengers
from tic3et boo3ings, chec3 ' in, embar3ation and disembar3ation, the air)
ports terminals #6--*% together with cabin services etc.
c. &osition Innovation ' the advertising and promotional activities
d. &aradigm innovation ' it changes the mindset of travelers that air travel is
reserved for the rich. It is cheap and in some cases cheaper than land or
sea transportation when it allows for daily commute compared to staying
overnight.
CHAPTER 1 The Innovation Imperative
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Assignment and Case Study Questions
1. )ector Innovation *atterns & +hildren $oy ,anufacturin!
Major Changes in the industry Major New Technologies
Main market demands
and how technology
affects them
How to become a
market leader
ig influence of *; and films '
increasing tie)ins
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*he industry has evolved along with the biggest single influencing
media that is electronics. 7rom *; to computer consoles to
wal3man and +&> to handphones with its multiple functions.
*he handphones is becoming a mini computer with all the multi)
media capabilities built)in.
?hat new technologies have emerged
+ulti)media, interactive and miniaturi4ation technology
Interactive technology allows communication with modern toys
thereby ma3ing them appear alive!. +ulti)media capabilities
together with miniaturi4ation technology provide for unthin3able
possibilities as before.
?hat are the main mar3et demands ' #price, quality, design,
customi4ations, speed of response etc%
*rice ) prices have gone down drastically with each advance in the
technology.
+ustomi-ationis provided for with the advent of programmable
chips. 8reater customi4ation is allowed with micro)computer
technology.
Quality and Design improves e$ponentially during the last decade.peed of response is very competitive with each ma3e establishing
its own service centres and online connectivities.
*he most important observation is that all ma3es are almost at par
in terms of product technology, quality and user)friendliness. *he
superior or inferior quality associated with each ma3e or brand is
fast diminishing, whereby every ma3e showed no clear advantage
in terms of quality.
1owever the deciding factor is the ability to provide product
innovation fast using available technology and understanding the
mar3et trends.
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If a new entrant came into the industry what would he or she have to offer
to become a mar3et leader
*he most important factor to become mar3et leader is product
innovation. *he new player has to capitali4e on the four dimensions of
innovation:)
&roductservices
) using latest technology a new player must be able to
offer innovative product eg latest state)of)the art
mobile phone with hologram pro5ection, interactive
multi)player game or even programmable remote
controller.
)
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CHAPTER 1 The Innovation Imperative
-ase tudy Questions
1. ookin! at the case study try and identify which of the chan!es are architectural and which are component.
(hat are the implications for different players in terms of the likely threat to them and the ways in which they
could respond?
Likely threat Likely opportunity Why
Architectural
nno!ation
Component nno!ation
&layer 9 ' -opy
right holder
Illegal distribution and
sharing of artistic materials.
6oss of sales and therefore
cannot pay out royalty
Affiliation with computer
companies to produce
new low)price web)based
products
eg i*unes
'@eviews and
-ommentary
6ooses authority andpatronage
8eneral consensus.@educes bureaucracy and
favoritism
@eal time consensus madeavailable
2n)line internetforums
ser groupswebsites
&layer > ' +usic
Industry
ncontrolled ;iral
mar3eting! and &&
transaction
-heap and fast spreading
advertising across the internet
Incur less advertising costs
2pen -hannel for all to
participate.
-hain reaction spreading of
information
Internet e$change -omputer
oftware Application
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An established
record company
A newcomer
wanting to offer
entertainment on
the web
A music publishing
company
#responsible for
copyrights on sheet
music, etc.%
7reelance song
writer
Is the change
competence)
enhancing
0o Ees 0o Ees
?hy +ay loose his
business due to
high capital outlay
but cannot secure
sales off the shelves
*he web offer an
open channel for
business round
the cloc3 and
across the globe.
0eed to affiliate
with subscription)
base service
provider to create
revenue
Difficult to curb
illegal distribution
and piracy
1ave a wider client
base. 0ot binded
by legal contracts
Is the change
competence)
destroying
Ees 0o Ees 0o
?hy +ay not be viable to
e$ist anymore
*he web offers
unlimitedopportunities.
6imited by own
creativity only
urvival is at ris3 2pportunity to
e$pand worldwide
?hat might you do
about this to secure
and improve your
position
;enture into e)
business.
&rovide for internet
base music
distribution. /oint
venture with internet
service provider
-apitalise on viral
mar3eting
tudy into e)
distribution of
musical digital
formats. &rovide
consultation and
solicitation.
Develop world
music for the world
listeners
>. +an you map the different kinds of innovation in the case study? (hich
were incremental and which radical/discontinuous?
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& shifts in what people want and are prepared to pay for? r is it a mixture
of 'oth? (hat lessons mi!ht that offer to someone wantin! to enter the
industry as a new player? 2nd what mi!ht an esta'lish player do to
preserve their position?
Answer:
*he revolution in the music industry is a result of mi$ture of the
development of new technologies as well as changes on the demand
side. 0ew technologies brings about changes in the delivery methods
#process innovation%. 1owever, the shift in demand is a direct result of
free distribution and sharing of music pieces.
*he introduction of low)priced internet downloads has provide some
incentives for persons involved in the musical industry. *his presents
a benefit to the general public whereby the cost of purchasing a
musical piece is greatly reduced. *he internet has opened up the
possibility of participating in music business to many and at the same
time lowering the entry barriers into the music industry. *herefore therevolution in the music industry brings about opportunities and
possibilities to everyone.
6essons for the new player:
i. must have talent
ii. innovative mar3eting
iii. go global through internet
iv. use creativity to innovate in terms of product or services,
innovative processes, innovative introduction or lauching of
products and strive for paradigm innovation or creating a new
trend.
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6essons to to the establish player:
i. must have creativity
ii. innovative mar3eting
iii. continuous improvement in quality music materials and quality
recordings
iv. search for new talents and business related technology
v. provide for motivational and improvement courses to staffs
vi. establish 5oint)ventures with I* service provider
vii. engage competent consultants to provide guidance
viii. establish research team or unit within the establishment.
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