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TRANSCRIPT
INNOVATION EXCELLENCE
BEST PRACTICES
Lim Boon Whatt
Best Practices Case Study
• Starbucks Story
• Robotics in Hotels
• Singapore Power Services
• National Library Board
• Singapore Civil Defense Force
• Philips Innovation Competition
Case-Study :
The Starbucks Story
Making use of Disruptions to innovate
The Starbucks Story
The Starbucks Story
The Starbucks Story
South-east Asia’s first front-of-house autonomous service delivery robot which is now making its rounds at M Social Singapore to send items like bottled water, towels and toiletries to guestrooms
Benefits:• After hours delivery (9pm to
7am)• Lady Guests privacy• Housekeeping can focus on
their room cleaning• Surprise Guests (Birthday
Gift / Anniversary (WOW factor)
• Guests Satisfaction Index improved
Robotics Innovation in Hotels
10
Park Avenue Housekeeping Robot: Robie
For Linen Movement and Refuse, Ad-hoc Services
Ability to observe robot in real time through the app
Robotics Innovation in Hotels
M Social automated egg stationRobotic arm serves -scrambled, omelette or sunny side-up eggs
Park Avenue Robots
Cobie & Robie
Robotics Innovation in Hotels
Case-Study: Singapore Power Services
Case-Study: Singapore Power Services
Case-Study: National Library Board
Case-Study: National Library Board
Case-Study: National Library Board
Case-Study:
National Library Board
Case-Study: Singapore Civil Defense Force
Case-Study: Singapore Civil Defense Force
Case-Study: Singapore Civil Defense Force
Case-Study: Singapore Civil Defense Force
Employee Engagements in Innovation
CL Innovation Site SingaporeConsumer Delight Competition (CDC)
Case-Study: Philips Singapore
Confidential 38
CDC - our In-house Innovation Competition
Objectives:
To engage staff in generating own innovative product or feature that have the potential to
become future profitable Philips products with mass appeal.
Create technology awareness and innovation culture in the organization
CDC Competition Day:
15 mins Team presentation on:
The Value Proposition
Demonstrating the benefits using prototypes
Business case proposal:
Financial justification
Go-to-market strategy
Business Risk analysis
Invention Disclosure investigation / filing
The team’s learning experiences
Timeline:
Case-Study: Philips Singapore
Confidential 39
CDC Day: Team presentations
Case-Study: Philips Singapore
Confidential 40
Turnout and sharing
Case-Study: Philips Singapore
Confidential 41
Skids & Booth displays
Case-Study: Philips Singapore
Confidential 42
CL Singapore CDC event
• Allows staff to develop entrepreneurial skills as the CDC concept is very much
like pitching a business idea to a venture capitalist
– you take an idea that you believe in,
– do market research, build up a business case,
– build a prototype and
– compete to convince the bankers that your idea is worth investing their time
and money in.
• CDC ideas are translated into future product road-maps.
• CDC ideas that don’t make it into a product are not wasted – many of them form
the seeds for further innovation by combining fragments of ideas to form new
concepts.
Case-Study: Philips Singapore
Confidential 43
Touching the lives of all our
employees by offering them the
chance to make full use of their
creativity, flair, knowledge and
experience
Philips is about Touching lives
Our teams are also winners
in Consumer Lifestyle
competitions since 2004.
Case-Study: Philips Singapore
