mFieldService Mobile Field Service

Innovapptive | Empowering tomorrow mFieldServices | Product Sheet 1

Retain Existing Customers and Increase Service RevenueFor any successful field service company, retaining their existing customer base and driving higher customer satisfaction is a top priority. Outstanding service in the field is the key to customer loyalty. This is especially true in today’s increasingly competitive service market. However, the cost of retaining customers could be an expensive proposition if your field service management processes are not optimized and automated. Innovapptive’s mFieldServ, an SAP® Certified Mobile solution helps you improve workforce productivity and optimizes your field service operations.

“According to a study conducted by SAP, every successful field service organization recognizes that it must do five things equally well to competitively and cost effectively deliver service: Precision, Speed, Routing, Customer Centricity, and Productivity”

“Successful Fortune™ 100 Companies are harnessing the power of Innovapptive’s mFieldServ Mobile Solution to accelerate and transform their business “

Reduce Service Costs and Boost Service LevelsmFieldServ Mobile solution transforms field service companies by not only providing field service technicians with full visibility about the customer and the asset that requires to be repaired. Confirm that it is covered or billable, and avoid the need for multiple trips to complete the job. mFieldServ Mobile solution can integrate asset guided steps and instructions to help each worker complete the job quickly, safely and effectively, in the shortest amount of time.

Avoid Unnecessary Trips with Guided Route Optimization Field service technicians struggle with unnecessary trips, arrive at the wrong sites, and end up losing valuable time, by taking a difficult route or venture unknowingly into unsafe areas. These inefficiencies result in lost labor hours, excessive fuel costs and vehicle maintenance. Innovapptive mFieldServ mobile solution allows your field service technicians to locate the correct site, guide them to take the fastest route, and stay safe whether on foot or on the road.Optimize Utilization of Resources and Ensure Work Safety Backlog and heavy workload is a common problem with every field service company. Simply hiring more personnel is not necessarily the best and cost effective solution. Field service companies must analyze existing processes and inefficiencies that can be eliminated by introducing a mobile CRM service solution that provides a 360° view to not only your field service technicians when delivering the service, but everyone from the service manager to the customer, suppliers and service partner. Innovapptive’s mFieldServ empowers experienced and inexperienced field service technicians to work safely, improve their productivity, minimize downtime and rework

SAP Mobility – Too Expensive?Innovapptive offers cost effective SAP Mobile Platform Run-time licenses – 10% of the mobile app cost to help your enterprise embrace mobility with minimal investment.

Innovapptive featured among 135 leading enterprise mobile companies within the “Global Strategic Business Report Enterprise Mobility” published

mFieldServ Key Features and Value Drivers

Receive and update service ordersRoute optimized directions with GIS or GPS.Access customer, install base, warranties, contracts and service history.Access to multimedia or attachments to follow guided steps and instructions.Perform inspections and calibrationsCapture status, readings, measurements, and customer delivery confirmations and signatures.Record problems, actions, time, expenses and materials.Attach additional documentation and photos.Manage pricing, quotes and invoicing.Manage vehicle stock and access warehouse and other vehicle stocks.Request and receive approvals

- SUP 2.2, 2. 3 and SMP 3.0 OR- SAP NetWeaver Gateway 7.3 & 7.4- SAP ECC 6.0, EHP 5.0 or higher- iPhone 4.0, 4S, 5, 5C & iOS 6.0 and 7.0- Android Smartphones & Tablets

mFieldServ Business BenefitsBoost productivity by streamlining communica-tions and eliminating paperworkGet real-time visibility into work status, technician location, and financial performanceCut costs by reducing administrative overhead and non-productive working timesImprove response and decision-making in the fieldRaise customer satisfaction by improving first-time resolution and ensuring SLA complianceImprove revenue by capturing accurate on-site data and shortening billing cycles.

Innovapptive | Empowering tomorrow mFieldServices | Product Sheet 2

Solution Environment

Innovapptive Inc. is an SAP Certified partner specializing in several SAP Modules and SAP Mobility by offering a wide range of SAP certified mobile apps and professional services to develop your enterprise mobility strategy, Use case Analysis, rapid deployment of mobile apps, custom mobile app development, consulting and staff augmenta-tion. Innovapptives team of SAP and Mobile professionals bring an unparalleled and a unique combination of SAP, Mobile and industry experience to rapidly mobilize your enterprise with radical and transformative mobile solutions.

For more information, please visit www.innovapptive.com. Connect with Innovapptive on Twitter, Facebook, and LinkedIn.

One Riverway, Suite 1700, Houston, Texas - 770561 (713)-300-3762 | info@innovapptive.com | www.innovapptive.com/products/

© 2014 Innovapptive Inc. All rights reserved.

“Leverage Innovapptive’s mFieldServ mobile solution along with analytics solu-tions from SAP and SAP HANA® to handle the “Big Data” problem typically in a mobile field service organization”

“Seize the opportunity and leverage your field service technicians customer facing engagements to sell additional products, services or promotions by leveraging Innovapptive’s SAP Mobile Sales App”

Awards & Recognition

Compatible with Appcelerator Titanium Platform

Go Mobile in less than 4 weeksJump start your mobile journey in less than 4 weeks. Innovapptive offers a SAP certified rapid deployment solution (RDS) for the mWorklist mobile app.