Inland Revenue’s Relationship with the Voluntary Sector

Bob RussellDeputy Commissioner, Service Delivery

Strategic Direction of Inland Revenue

Case Study

Today

Our OutcomesPrimary Improving the economic and social wellbeing of New

Zealanders

Intermediate Revenue is available to fund government programmes

through people meeting payment obligations of their own accord.

People receive payments they are entitled to, enabling them to participate in society

Inland Revenue’s Direction

Inland Revenue is responsive in meeting the changing and increasing expectations of government and society

We make it easy for customers to get it right and hard to get it wrong

Society has confidence that appropriate action will be taken against customers who do not comply

Increasingly, paying tax is seen as contributing to society

We are professional, approachable, effective and efficient

Our Aspirations – Desired Future

Target and tailor our activities through understanding our customers

Optimise organisational efficiency and reduce compliance costs over time

Create an environment which promotes compliance

Continually invest in our people and the tools to deliver our future outcomes

Our Strategic Direction

Target and tailor our activities through understanding our

customers

How We’re Organised to Deliver

COMMISSIONER

INLAND REVENUE

SERVICE DELIVERY

BUSINESS DEVELOPMENT

AND SYSTEMS

PEOPLE CAPABILITIES

AND GOVERNANCE

OFFICE OF THE CHIEF

TAX COUNSEL

POLICY ADVICE

DIVISION

Customer Insight

Assistance

Assurance

Litigation Management

Listen learn and understand

What challenges do you have doing business with Inland Revenue?

What would make a difference?

How can we make it easy to get it right and hard to get it wrong?

Not for Profits Customer Group

Citizens Advice Bureau and Inland Revenue

Help individuals to know their rights and access various services

Input into the development of social policies and services

Act as a public watchdog

Citizens Advice Bureau

Local initiative

Approach based on understanding each others needs & purpose

Grown into a more formal partnership (IR media release Oct 2004)

Inland Revenue and the Citizens Advice Bureaux

Memorandum of understanding

NZACAB delivery of Inland Revenue information

Resources from Inland Revenue to NZACAB

Exploring new ideas

2004 2007

We have experience, but want to test our assumptions

Listening to key customer groups is central to Inland Revenue’s plans

Not for Profits is a key customer group

We want to create an environment that promotes Compliance:– we want it to be easy for you to get it right, and hard to get it

wrong

Summary – IR and the Voluntary Sector

Questions

Thank you…