Initial Call® - Confidential

COWIBWorkforce Oklahoma

Survey Results

Multiple Visits

Summary Survey Results

April 2014

Initial Call® - Confidential

OVERVIEW COMMENTS AND NUMBERS FOR THOSE SURVEYED WHO VISITED THE WORKFORCE CENTER(S) MULTIPLE TIMES.

• Two surveyors completed a total of 60 hours conducting this survey.

• 101 surveys were recorded.

• Because the survey was directly related to “getting a job”, the response rate was extremely high. Phone calls were returned and respondents were very interested in sharing their experience and opinions.

• The summary results show an overall positive experience with the content and staff at Workforce Oklahoma.

• This survey group, as compared to the survey group who received occupational training, had more specific concerns to share as evidenced in the survey comments (in addition to their positive summary responses). Additionally, specific to this group - the first question prompted some responders to share their “story” to date.

Initial Call® - Confidential

OVERVIEW COMMENTS AND NUMBERS FOR THOSE SURVEYED WHO VISITED THE WORKFORCE CENTER(S) MULTIPLE TIMES.

• When (occasionally) asked, the respondents were assured that the survey response would remain anonymous. There is a separate document containing the additional comments in their entirety for each question on the survey. The document title (sent with this report) is titled “COWIB Multiple Visit Survey Comments041814”.

Because of the individual nature of these questions it is critical to the interpretation of the survey that all individual comments are read in addition to the summary contained in the following slides.

Some responses have been recorded in the 3rd person; they are direct recounts of the comments given.

Initial Call® - Confidential

Q1 HOW DID YOU HEAR ABOUT WORKFORCE OKLAHOMA?

Initial Call® - Confidential

Q2 WHAT WORKFORCE CENTER(S) DID YOU VISIT ?

Initial Call® - Confidential

Q3 WE NOTICE THAT YOU VISITED OUR CENTER OVER A PERIOD OF TIME. WITH THE END RESULT BEING TO OBTAIN EMPLOYMENT, WHAT WERE YOU HOPING TO ACCOMPLISH BY YOUR VISITS TO THE WORKFORCE CENTER?

Help in finding a job? 76.92%70

–Help with writing your resume?

19.78%18

–An assessment interview? 8.79%8

–Help with interviewing skills?

2.20%2

–Help with finding a new or different career?

25.27%23

–Specific job training? (Occupational Skills Training)

13.19%12

–To learn more about what is offered at the Workforce Center?

24.18%22

–I didn't know what to expect but I knew it was a place that could help me find a job.

27.47%25

–Use of our office technology? (printer, fax, copier, phone, computers)

1.10%1

Total Respondents: 91

Initial Call® - Confidential

Q4 WERE YOU ABLE TO ACCESS ALL OF THE SERVICES YOU DESIRED OVER YOUR MULTIPLE VISITS?

Initial Call® - Confidential

Q5 HOW WAS YOUR OUTCOME? WAS IT HELPFUL IN FINDING A JOB?

• Comments are quite varied for this survey group and are detailed in the document titled COWIB Multiple Visit Survey Comments 041814

Initial Call® - Confidential

Q6 IF YOU PARTICIPATED IN AN ASSESSMENT INTERVIEW, DID IT IDENTIFY YOUR OCCUPATIONAL SKILLS AND IDENTIFY ANY BARRIERS?

Initial Call® - Confidential

Q7 PLEASE RATE THE SERVICES YOU RECEIVED AT WORKFORCE OKLAHOMA.

•

Of those that received a particular service, the following percent found those services received to be Excellent, Very good, or good

67% Finding a job

93% Help with resume

94% Help with interviewing skills

81% Assessment interview

94% Meeting with a counselor

91% Using the office equipment

100% Occupational training

90% Job getting skills instruction

89% Job keeping skills instruction

Initial Call® - Confidential

Q8 PLEASE TELL US ABOUT YOUR EXPERIENCE WITH OUR STAFF IN THE WORKFORCE CENTER YOU VISITED. WERE THEY KNOWLEDGEABLE AND HELPFUL IN YOUR OPINION?

•

Initial Call® - Confidential

Q9 DID THEY MAKE SUGGESTIONS FOR ACCESSING THE SERVICES THAT WOULD BEST FIT YOUR NEEDS?

•

Initial Call® - Confidential

Q10 DID THEY GUIDE YOU THROUGH THE RESOURCE ROOM?

•

Initial Call® - Confidential

Q11 OVERALL DURING YOUR VISITS, HOW WOULD YOU RATE THE STAFF AND THEIR ABILITY AND WILLINGNESS TO HELP YOU?

•

Initial Call® - Confidential

Q12 WHAT EXACTLY COULD WE DO TO IMPROVE? THIS IS IMPORTANT!

The comments regarding the staff reflect the varied experiences summarized on the previous slide.

Initial Call® - Confidential

Q13 WHY DID YOU STOP VISITING THE WORKFORCE CENTER?

•

Initial Call® - Confidential

Q14 WHAT COULD WE HAVE DONE BETTER TO IMPROVE UPON YOUR EXPERIENCES AT WORKFORCE OKLAHOMA?

A sampling of the detailed responses-

“have closer satellite offices with just resource rooms to use”

“unlink it as a requirement for unemployment”

“nothing, doing a great job”

“give each client a printout of the process ahead…tell them the scope of what’s available resource-wise…”

“just more staff to offer more valuable assistance to clients”

“they did good”

“no improvement needed”

“not be so slow”

“give me direction on what to do now”