ingram micro | professional services welcome to im link
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Ingram Micro | Professional Services Welcome to IM Link. Presented by: John Redman. Agenda. Introduction to IM Link IM Link Value Proposition To Resellers To Services Providers IM Link Demonstration IM Link Resources. NEW! IMLink. VAR Resellers MSP Vendors. customers. - PowerPoint PPT PresentationTRANSCRIPT
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro | Professional ServicesWelcome to IM Link
Presented by: John Redman
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2
Agenda■ Introduction to IM Link■ IM Link Value Proposition
– To Resellers– To Services Providers
■ IM Link Demonstration■ IM Link Resources
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3
NEW! IMLinkVAR Resellers MSP Vendors
serv
ice
prov
ider
s
IM Reseller Partner Network IM Vendors Partner Network Staffing Partners
< I M L i n k >
IM Professional Servicescust
omer
sse
rvic
es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-Remarketing
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4
The New Ingram Micro Professional ServicesThe Link to Channel Value
IM LinkSingle point of access to all professional service needs
Service Customers• Ingram Micro vetted service
providers• Managed platform • Standard program T’s and C’s• Managed SLA’s• Quality assurance• Maintain customer control and
billing
Service Providers• Ingram Micro markets to channel
and drives demand• Managed platform with dispatch
and branding capabilities• Standard program T’s and C’s• Prompt payment through Ingram• Help to fully utilize resources
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5
The New Ingram Micro Professional Services
Open Network - Free and Easy access to Professional Services Customers: No monthly fees, No dispatch feesService Providers: Simplified fee structure - Monthly $100 membership, Services paid at 90% of
customer price Brand New Browser Agnostic PortalEasy to use Marketplace for finding the right service partner.Improved GeoSearch functionality – no limitation of geographyBroad web browser support – compatible with IE9 and higher, Chrome, Safari, and FireFox A suite of Service Providers to meet all your requirementsIngram Partners - Traditional Ingram Micro Partner base of suppliersVendors - Growing list of service focused vendors (extended warranty, asset disposition, IBM, etc.)People – IT Staffing supported directly from the portal Ingram Micro Continued SupportIM processes financial transaction between the partiesIM Link Dispatch Center for ensuring dispute resolutionsMaintaining of umbrella non-compete/non-disclosure clauses in program agreements
IMSN Transformed to IM Link
130501_6
www.IngramMicroLink.com
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7
IM Link Dashboard
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8
IM Link Account Profile
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9
IM Link GeoSearch and Service Request
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10
Enhanced GeoSearch Functionality
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11
Partner Community GeoSearch
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12
Service Request Creation
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Enhanced Service Request Display
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Service Request Display - Billing
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Service Request Display – Activity Log
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Service Request Display - Workflow
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Reporting Capabilities
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Questions?
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IM Professional ServicesIM Link
IM brokered solution provider networkStandard hourly rates for labor services
IT Staffing ServicesPermanent or temporary positionsFlexible Staff Augmentation Solutions
IT Asset Disposition ServicesSecure and responsible disposal Removes liability for information
Onsite Professional ServicesCategory and Vendor Specific ServicesSKU’d and Customizable SOW’s
Ingram Micro Training AcademyClassroom or Online – guaranteed to runCan be resold to end users
3rd Party Warranty ServicesPrivate label product protectionVariety of Coverage Options
Remote System Admin ServicesSave a truck rollOutsource support and development
System Integration ServicesCompliment Cloud Services salesCustomizable to end-user environments
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 20
For access to IM Link…www.ingrammicrolink.com
Sales and Support Assistance…[email protected] | (800) 456-8000 x67247 | x66686 | x66492
To become an IM Link Service Provider… [email protected] | (800) 456-8000 ext 66686 | (800) 235-4128
Follow us: Ingram Micro Professional Services @IMProServices
[email protected] | x67014 @johnredman3
Getting Linked Up with IM Link
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.