infy gdm final_updated

8/6/2019 Infy GDM Final_Updated

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By:

Nilesh KumarKaran Sanan

Vamsi KrishnaA. Jagadish

Neha PhandaNandini Sinha


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Infosys and GDM.

GDM as an outsourcing tool, best performance,

low cost and minimized risk. High process paralleled with high quality.

Working of GDM and its benefits.

Challenges faced because of competitors. Role of MCS and Infosys alignment with it.


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Development of model by Infosys to deliver ITservices.

Working of Infosys GDM.

GDM as a competitive edge for Infosys.

Disadvantages of GDM.

Differentiation of GDM at Infosys w.r.t.

competitors.Maximizing workforce and minimizing cost.


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Vision :- To be a globally respected corporationthat provides best-of-breed business solution,leveraging, technology, delivered by best-in-

class people

Mission:- To achieve our objectives in an

environment of fairness, honesty and courtesytowards our clients, employees, vendors andsociety at large.


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Founded :- July 2, 1981

Headquarters :- Bangalore,US HQ :- Fremont , California

Key people :- N R Narayana Murthy (Chairman) & (Chief

Mentor),Nandan Nilekani (Ex- CEO), Kris Gopalakrishnan

(CEO) & (MD) S. D. Shibulal (COO) & (Director)Revenue :- US$ 3.16 billion ( 2009 )

Net income :- US$ 1.16 billion ( 2009 )

Total assets :- US$ 4.45 billion ( 2009 )

Employees :- 103,905 ( 2009 )It has offices in 22 countries and development centers in India, China Australia,

UK, Canada and Japan.

Infosys defines, designs & delivers technology-enabled business that help

Global 2000 companies Win in a Flat World .


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Infosys is the largest publicly traded IT services exporter in India

providing services to 315 large corporations, such as GE and Nortel,predominantly in the USA.

It was the first Indian company to list on the Nasdaq stock exchange in

1999.

Subsidiaries:-1. Progeon Ltd: The Infosys BPO arm.

2. Infosys Technologies (Shanghai) Company Limited: The company's base

in China.

3. Infosys Australia Pty Ltd: Infosys' Australian venture.4. Infosys Consulting Inc: The company's foray into the consulting business.


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In 1981, N R Narayana Murthy and six others Nandan

Nilekani, N. S. Raghavan, Kris Gopalakrishnan,S. D.

Shibulal, K. Dinesh and Ashok Arora started the Infosys.

In 1982, Infosys opened an office in Bangalore which soon

became its headquarters.

Infosys got it first client -- Data Basics Corporation from the

US.


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Nagavara Ramrao Narayana Murthy

Founder & Ex.CEO of Infosys.

Born On August 20,1946.Born in Madhva Brahmin Family in Mysore

Education:-B.E. From NIOE,Univ.Mysore 1967.

Masters From IIT Kanpur,1969.


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His first position was at IIM Ahmedabad as

chief system programmer.

He joined PATNI computer systems, Pune.

Murty met wife Sudha Murty was an

engineer working in TELCo.(Tata Motors)

They have two kids- Rohan & Akshata.


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Nandan Nilekani (born June 2, 1955) is an Indian

entrepreneur and businessman.

He studied at Bishop Cotton Boys School Bangalore, and then

at St. Joseph's High School Dharwad, and later into IIT,Bombay where he graduated with a B.Tech in Electrical

Engineering in 1978.

Nilekani served as CEO and MD of the company from March

2002 to April 2007.

He has an estimated net worth of the Indian rupee equivalent

of US$1.3 billion.


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He is an Indian industrialist, software engineer andone of the 7 founders of Infosys Technologies.

Kris obtained M.Sc. (Physics) in 1977 and M. Tech.

(Computer Science) in 1979 both from IIT, Madras.During 1987-1994 he headed the technical operations

of KSA/Infosys as a vice president.

He is current CEO of Infosys and the Chairman of the

Indian Institute of Information Technology and

Management (IIITM), Kerala.


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Dividing the project into three different categories.

Two Types of GDC(Global Development Centers) ODC and PDC.Deployed the resources and activities simultaneously with each module

dealing with one aspect of the project.

Major Components:Knowledge Playback.

Daily Handoffs.

Quality Control.

Continuous Improvement.Distribution of Staff between Onsite and Offsite locations.

Recruiting and Training the right kind of people.

Billing for Cross Border Teams.

Connectivity of the locations.


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KM Tool People Knowledge Map, which had contact informationof the individuals who were experts in specific areas.

CMM To Prevent the occurrence of the defects and modify itsprocesses.

Project Managers could access the knowledge repository to find asolution for any problem they were facing.

Infosys benchmarked against international quality standards likeISO 9000,CMM,Six Sigma Cross Functional Training and theMalcolm Balridge Framework to ensure quality.

By 2006, Infosys had 38 global delivery centers 20 in INDIA andthe rest in North-America, Asia-Pacific and Europe.

Infosys had 37 marketing offices located across the globe 14 inUS, 5 in INDIA and the rest in Australia and Europe.


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Every week client meetings- Real time meetings: -- Status and

progress of project

Infosys follow a strict mechanism for status reports.

Status reports were delivered to both client and all membersinvolved in PDCs & ODCS.

They follow the simultaneous procedure instead of sequential

method.

Irrespective of location of project, project managers has full

control on project.


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For communication between clients and development

centers, Infosys used services of

a) service providers,

b) mix of satellite and fiber optic links.

Multiple satellite links were used to connect GDCs

internationally.

Instant messaging, video conferencing are used to

communicate across the Infosys.


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GDM Plus Strategic response to changing market conditions Integrated delivery model

Execution Excellence Avoiding risk of competitive pricing of competitors

INFOSYS CONSULTING Providing IT services Providing consultancy services


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Rapid growth and increase in revenue i.e. US $2 billion

in 2005 -06

Brand awareness in offshore through the model

Able to attract the talented workforce

In the year 2005-06 ,40% of the revenue was GDM

based.

Efficient implementation of packagesReuse of solutions : cost advantage

Strategic benefits to the clients.


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Other Indian IT companies providing offshore services. ex :

Accenture, IBM Global Services

Entry of multinationals: In terms of hiring and retaining

talented manpower.a) Infosys adopted role based structure.

b) Variable salary structure

Infosys GDM was highly dependent on business from US based

companies.

Infosys faced growing competition from countries like China

and Philippines.


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Benchmarking against international quality

standards.

Six Sigma

Detailed checklist

Standard Guidelines & Templates

Competency Mapping


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Job allocation according to maximization of skills

at minimum cost.

Setup of various offices and purchasing of

buildings within and outside India.

Use of satellites & fiber optic links with facilities

of alternate routing.


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Setting up of BOK.

People knowledge map.

Values & policies: quality manuals

quality & productivity charters.


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Variable component in salary

50% for top management

30% for middle management 10% for junior level staff

Role based structure.

High Compensation


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Seamless communication

Closure reports

Daily worksheetsQuality system documentation

Body of Knowledge


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Thank you

&Have a nice day

infy gdm final_updated

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