Infrastructure-Systems

  Primary Responsibilities ◦  Server Administration   uTech Windows servers (46)   uTech UNIX servers (65)   uTech Macintosh servers (15) ◦  Systems Administration   Directory Administration (AD, LDAP, OpenDir, IDM)   Zimbra   WesternOnline   Web Services   Database Services ◦  Systems Deployment ◦  Service Level Agreements

  FY11 Accomplishments ◦  Single Sign-On (CAS) project – WesternOnline, Zimbra, Guava, and

MyCampus Portal have been successfully tested to work with WIU’s Single Sign-On environment. The WesternOnline integration was a joint effort of uTech and CAIT staff. ◦  Portal Project – Portal will be beta for Faculty/Staff March 2011 ◦  Zimbra 6.0/6.0.8/6.0.9 upgrades (I.B) ◦  SAN Firmware upgrades ◦  WesternOnline SP4/SP5 upgrades (IV.51) ◦  WesternOnline - added two more application nodes and

quadrupled the memory in the application servers (IV.51)

  FY11 Accomplishments (continued) ◦  VMWare memory upgrades (Promote Social Responsibility –

Sustainability) ◦  Identity Management - migrated from outdated, unsupported

product to an in-house application ◦  Automated Security Lockdowns for two Linux System builds

(Ubuntu and CentOS) ◦  Additional Web-based tools developed for the Helpdesk staff (I.A.4) ◦  Developing new DHCP servers for better infrastructure resilience ◦  Developing new SUN Clusters servers for better infrastructure

resilience ◦  Created new LDAP servers for better infrastructure resilience,

including the support of the VoIP project.

Notable Statistics FY 10 FY 11 % Change

Zimbra Email Accounts 31,000+ 34,000+ 10%

Zimbra Messages 41 Million 56 Million 37%

Zimbra Appointments 1.6 Million 2.1 Million 31%

Internet Mail Messages per Month 45.5 Million 30.2 Million -34%

Messages Blocked as SPAM

92.8% 88.7% –4%

Messages Delivered per Month 3.3 Million 3.4 Million 3%

  FY12 Goals/Objectives Objective Measure / Assessment (Strategic Plan)

Install new network monitoring to allow “Proactive Monitoring” where possible, improve service uptimes and provide trend reporting

Network monitoring reports

Staff Development / Training Presentations to other uTech Staff (VI.101)

Expand Zimbra servers and storage and test in a virtual environment for BC/HA

Increased free space and performance times on Zimbra servers (I.B.9)

Move additional services to CAS/Single Sign-On environment for improved security

Portal initiative (I.C.13)

Implement Master/Master LDAP servers for campus Increased LDAP reliability

Continue to retire older physical servers and move services to VMWare environment

Lower power draw for computer center (Promote Social Responsibility -Sustainability)

Install independent web server in Sherman location High Availability (III. Improve Technologies)

Install Windows Domain Controller in Sherman location High Availability (III. Improve Technologies)

  FY12 Goals/Objectives (continued) Objective Measure / Assessment (Strategic Plan)

Install Oracle (SUN) SDP service on our SUN servers (call home)

Improved hardware availability

Upgrade modems to Cellular technology for tech staff notifications

Improved monitoring and more reliable notifications

Upgrade QC Domain Controller to 2008 Improved QC autonomy and reliability

Add additional security features to Guava environment Improved user experience

Continue to maintain and upgrade WesternOnline environment

Improved WesternOnline reliability and response time

Continue to maintain and upgrade Zimbra environment Improved Zimbra reliability and features