information tecnology for global business today

8/8/2019 Information Tecnology for Global Business Today

http://slidepdf.com/reader/full/information-tecnology-for-global-business-today 1/22



2

selection the tools of MIS to applies as enterprise

objective as following

1) E nterprise resource planning ( ERP )

2) Customer relationship management (CR M)

3) Supply chain management (SCM)

4) E nterprise application integration (EA I)

5) T ransaction processing systems ( T P S)

6) E nterprise collaboration systems (E CS)

MIS for internal organization will facilitate the programDecision Support System (DSS) to supporting the

decision making in major business function as:

1) Sale & Marketing department

2) Manufacturer & P rocess

3) Financial & A ccounting

4) Human R esource Management

T he Decision Support System (DSS) program will divide

in multi-level for use in:

1) E xecutive Support System

2) Decision Support System

3) T ransaction P rocess System



3

Kenneth C. Loudon, Jane P . Loudon (management

information system 2006 Fig.2-13)

Th e benefit of Management information systems

(MIS)

T he benefits to enterprise in every industry to achieve businessobjectives according to Kenneth C. Landon and Jane P rice

Laudon in their book Management Information Systems: A

Contemporary P erspective, an information system is "a set of

procedures that collects (or retrieves), processes, stores, and

disseminates information to support decision making and

control." In term of

1) Develop & support to planning, operating, leading, and

controlling varies difference type of information system to

multi- level employee, especially decision making at the

management level in strategy.



4

2) Create the advantages for optimize businesses efficiently

and create disadvantages in the lighting way in threads

from external factors.

Information across various departments

Generally the major business functional in

organizations consists of four departments the MIS will

facilitate the program for the executive management

level will solve the unstructured problem call E xecutive

Support System ( E SS) and in the middle management

level for solve the semi structured problem call

Decision Support System (DSS) in the final MIS will

supporting the operation management program forsolve the structured problem call T ransaction P rocess

System ( T P S) each functional varies to the kind of

business (e.g. produce products/and services) program

will provide to support to organization internal activities

to create a customer value added as:

1) Sale & Marketing department the MIS will providethe soft ware to support multi level as following:

1.1. E SS will

support the software program to:



5

i. Strategic P lanning the products & services in

market and sale department.

ii. Monitoring the external environmental trend

of new products & service to market place

how it s will cause to opportunity or thread

to their businesses.

iii. Supporting & P lanning the new products &

services to market place.

1.2. DSS will

support the software program to:

i. Support and manage Sale & Marketing

following target.

ii. A dvertising & sale promotion R &D,

promotion & advertising,

iii. P rice decision

iv. A nalysis & E valuation the efficiency of their

organization, Dealers, Vendors and Sale

R epresentative to report to executive.

v. Forecast the future demand

1.3. T P S will

support software program to:

i. A ddress the customers and potential

customer s location for communication and

operation for sale to target.



7

ii. A nalysis & Selection system of

manufacturing operation (e.g. project, job-

shop, batching, line flow or continuously

flow)

iii. E valuation & Selection management tools

for produce product & services such as lean

management, TQ M, T P M, 6 Sigma,

Kumbang.

iv. Inventory management system manages

point to order, delivery to distributors,

minimum inventory stock such as just in

time system.

v. P roduct life cycle management ( P LM) to

formula the structure all product data in

formula card, information of all goods,

packing, shipping and specification.

vi. Following the purchase order and

distribution to process

vii. Forecast

capacity of products & services

viii. R eply the

computer program to assisting in design,

process flows such as C A D, C A M.



8

2.2. T P S will

support software program to:

i. Control the products and services process.

ii. R eport product annual activities

3 ) Financial &

Accounting the financial will dividing in two level

that is management level they will responsibility

manage valuable assets such as cash, bond, equity,

and investment to maximize profit also, manage the

capital gaining by looking in extension assets such as

selling share equity, stock equity, and all debt for

lowest interested. T o declare how the organization

get the best opportunity and profitability for

investing in the operation they will respond to

control the all payment, billing process money

control for incoming and out going, monitoring

depts., following the flow for money.

T he accounting will responsibility management and

inspection the data and of monetary in organization

such as billing system of payroll, in the operation

level they will process all the billing system

T he Financial & A ccounting have functional closely

together the point of view in MIS both of them will



9

approach to use information for long term investment

planning, forecast the demand of monetary

evaluation the efficiency of revenue of organization

in the management level and MIS for operation level

will help them to monitoring the flow of monetary in

all business activity, all billing systems,

T hus, MIS software program will assisting as

following:

3.1 E SS will

support the software program profitability in

long term and monetary strategic planning

3.2 DSS will

support the software program cost and budget

planning in middle term

3.3 T P S will

support the software program debt monitoring

4 ) Human

Resource Management (HRM) the MIS will

facilitate approach to finding the right people in high

efficiency, qualification people interest to working

with, the analytical program can identify the high

potential qualify employee, correct and maintain the

data of employee up to date, produce the program to

increase the skill and ability of employee MIS will



10

provide the soft ware to support multi level as

following:

i. E SS will support the software program

strategic long-term of employee

requirement.

ii. DSS will support the software program

Monitoring & evaluation payment such as

pay by performance, benefits and facilities.

iii. T P S will support the software program

training cause, learning to practice, prepare

channel to employees accessing knowledge

base and improve skill

Th e benefit of Decision Support System (DSS)

1. Increase the quality and efficiency of enterprise

and customers

2. Increase produces & services value added

3. Decrease cost and time in communication and

delivery

4. Decrease support from amount of employee,

reduction all repeating work

5. E nterprise alignments to most the problem with

flexible solution by provided the case of problem in

case of its happening they can survival properly.



11

Facilitate decision making at t h e t h ree tiersof management T he three tiers of management is consisting of

executive management who get involve vision mission

goal and strategic on the top level of the organization

and the middle management involve implementation

the strategy in reality of condition under the limited of

resources and environmental following vision and

mission to corporate approached and in the operation

level involve the planning, scheduling, to action plan

following the target of middle management

approached. Involve the planning, scheduling, to action

plan following the target of middle management

approached.

Naturally of human when they have work together in

traditional organization will use the co-ordinate

together to completion all the work. Globalization was

rapidly change the problem of co-ordination not meet

to organization expectancy the corroboration became

significantly for organization how to let a human work

with love from heart to have the sense to their

belonging as they are entrepreneur.

Many philosophers try to study analysis and synthesis to

advance the theoretical to finding the way of highest

efficiency to effectiveness of human in organization as

such. Many theories were effective to increase the



1 2

corroborative. In this chapter I would like to use the

theory which it s able to increase in business

corroborative by use knowledge management

N ew knowledge management ( NK M) in decision making

at t h e t h ree tiers of management

T he key feature of knowledge management distinctions

between knowledge management (KM) + knowledge process +

business process in three tiers perspective all of tiers relate to

organization human behaviors to shape the knowledge

integration to produce products and services by the concept of

KM enhance knowledge in processing and effect to knowledge

outcome to create value. T hus KM improvement produce

product. T he second generation KM Joseph M. Firestone and

Mark W. Mc E lroy call new knowledge management by

approach in details of KM to focus sup-process of knowledge

process that call Knowledge claim evaluation (KC E ) KCFclearly distinguishing knowledge from information and

knowledge from information management which expand the

scope to development more value theory in KM as following:

i. Knowledge management input from management

and evaluation at process and outcome

ii. Knowledge process evaluation outcome to business

processiii. Business out come evaluation from benchmarking

such as growth. Sustainable.



1 3

The New knowledge management (NKM) by KM Joseph M.

Firestone and Mark W. McElroy T he Former chairman of G E Jack Welch believed that you could

not be successful if you went it alone in a global economic

T he KM soft ware for enterprise relate to improve knowledge

base in multi function share together, such as knowledge base

Manager P ro (www.knowledgebase-manager.com)

Strategic Human resource management

strategic (SHRM) information systems

Maximizing to demonstrate human capital is essential

for sustainable and growth traditional information in

human capital the solution must cover to talent



1 4

information to optimize performance for organizations

such as skills improvement, build core capability of

employee and build core competency for management

level, how to finding the talent of existing staff.

Dina I. E l-Kayaly and Dr. Sherif A . Mazen point out about

Conceptual Design For a Strategic Human R esources Q uality

Management System in strategic applications of H R

Business Management, the Society of Human R esourceManagement identified six main functions as following:

1. HR planning, recruitment, and selection

2. HR development & training

3. Compensation and benefits

4. Safety and health

5. E mployee and labor relations6. HR research



1 5

R obert M. Fulmer, P hD and Steven Genson, MB A point out

about H R s Strategic P artnership with Line Management Five

"best practice partners" participated in a 2005 AP Q C

(formerly A merican P roductivity and Q uality Center) (1)consortium benchmarking study. T hese firms (General

Mills, Inc., Genworth Financial, Inc., Solar T urbines, Inc.,

T exas Instruments, Inc. and T he MI T RE Corporation) in

summary head line of 5 practices as following:

1. Human R esources as a Strategic P artner

2. HR and the Strategic P rocess3. Developing Leaders

4. R ecruiting and R etaining T alent

5. A ssessing Success

In my opportunity I was defer to both of that referenced but the

principle of SH R M as following

1 . Selection to finding the right man to the right job.

2. T raining preparation the cause work suitable to task and

criteria of each level, time and terms.

3. Appraisal evaluation the salary & benefits, promotion,

and rewards.

4. Recruitment finding the talent people come to work in

organized, retirement and pension management.

5. Safety provided the work place in safe, convenience,

facilitate the Q uality Work Life ( Q WL) program.



1 6

Generally in SH R M Information system have provide all of

these principle requirement in addition further more it s

should concern to many system of work to optimize capacity

to select suitable varies for produce products and/or

services.

T he area of SH R M formation System should consisting with

1. P ortal for accessible for employee, H R M officer,

and management in multi level for private

information in work place suitable for each level

2. Business intelligence program for all necessary

data in each level, evaluation the performance,

report activity, etc.

3. A lert the interactive program to alert to the

worker when they do some think wrong, for time

scheduled, task, etc.

4. R ecruitment the program for evaluates the

performance application of work report,

retirement, and pension.

5. T axation management following regular laws for

all employees.

6. E nrollment management for monthly, yearly of

salary and benefits all employees.



1 8

A ll of these software are available in computer software market

place such as:

y HR s Strategic P artnership with Line Management /

www . exact . com

y Humanic H R Managers Self-Service (MSS) program /

www . h umanic . com

y altera software ( www.halogensoftware.com )

Serve as efficient means for managingbusiness processes T he management business processes strategic to efficiency

must consisting of

1 . Supply C h ain Management (SCM)

T he SCM is expansion the boundary less from resources of raw material, vendors, manufacturer processes to goods ,

inventory, distribution to dealer, hand to customer

supporting by logistic management all of the chain to all

worldwide. A ll covering system in each station is

preparation payment pass electronic billing from monetary

institution

T he core of success in information system integrated

y R esource of material in process acquired for

entrepreneurs



1 9

y Strategic procurement and supply management

y P roduct process, raw material inventory, goods between

processes inventories, goods for shipment inventory

and manage work flow as criteria specific.

y Delivery system to port, stock yard, warehouse, dealer,

distributors.

y R eturn goods from defect, refund, claim

y Fulfillment goods in shelf at retailing shop such as

electronic data interchange E DI

T hus, all of these program aim to safe cost of raw material,

process, good defect or expired from and delivery fresh or

new goods as soon as possible when the cost of product s is

low the selling price is able to competition and majority of

SCM is produce value added to products & services to

keeping customers last longer. T he software of SCM are

available in computer software market place that you can

search in internet such as: soft ware powering the

corroborative supply chain www.logility.com

2. E nterprise resource planning ( E RP)

T he ERP software program is integration all of the

organization internal functional (e.g. marketing &sale,

manufacturing, H R M, financial & accounting) to one resource

in electronic software data for every functional departments

and every department can share to use the common data



2 0

together this solution design for correct the problem of in

unity, difficulty to finding the data from each department,

waste time especially ERP is best answer to the concept of

collaboration in functional department (e.g. such working for

my boss or for our department only)

T he limited of ER M Integrated program is costly and need to

calibrations to fit in each business criteria and task also,

take a time for programmed, testing, and implements for

example in leader financial institute use this program for

transaction monetary from stock exchange market in

worldwide as such.

T he software of ERP integrated is available in computer

software market place that you can search in internet such

as: oracle. S AP , Microsoft, saga in www.logility.com

3. Customer relations h ip management (CRM):

Cloud computer, CoDi E , CPA . (www . netsuite . com)

T he C R M program is concept of caring and sharing to

customers to satisfaction or more than the customer

expectancy so, the entrepreneurs are study behavior

of customers, in markets strategic to specific

Segmentation dividing market in segments for

approach market strategy, T argeting of customers &

potential and P ersonality of products and services to

classified the level and brands call S T P strategy.



2 1

A fter that, the marketer have to approached to

managing in product, promotion, price, place 4 P s. A l

this strategic became development to holistic

marketing management to link in every organization

internal functional (e.g. marketing &sale, manufacturing,

HR M, financial & accounting) concentration and

corroborations synergy to caring the customer as the

word of customers is a god in marketer said.

T he C R M P rogram core of success in information

system should consist of

y Increasing the customers more than expected.

y T ransforms customers to royalty and develop to

partner all life long

y Increases amount of sale

y P ortal linkage conveniences easier, faster,

answer all the question,

y Services before and after sale quality. T he software of C R M is available in computer software

market place that you can search in internet such as

CR M.COM software in www.C R M.com

CO N CLUSIO N AN D R E COMM EN D

T he management information system are the subject of

every organization necessary to used they to finding in



22

suitable in their business and significantly for

competitive advantage in the globalization challenge

rapidly change. T he entrepreneurs must closely to

information to survival growth and finally how to

challenge to sustainable information technology is

indispensable in the businesses today.

information tecnology for global business today

Documents