information technology overview - great...
TRANSCRIPT
March 5, 2015
Information Technology Overview
Dan Rainey
| City of Detroit Water & Sewerage Department Great lakes Water Authority
Agenda
Situation
Vision
Strategies
Plan
Metrics
Questions
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Situation
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Pro
cess
Optimization Program
Role of Technology at DWSD
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Pro
cess
Role of Technology at DWSD
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
First rate IT Services are a function of People, Process and Technology.
• Skills – leadership, management, planning, communication, problem solving
• Know-how and Experience – basic fundamentals of project and risk management
• Culture – limited accountability provided no consequences for sub par results and perpetuates an unreliable and at times insufficient IT service mode
Pro
cess
IT Services
People
Process
Technology
Challenges
• Insufficient risk management processes including IT Controls and a tested disaster recovery capability
• Lack of governance, ownership, standards and measurement of both performance and compliance across entity
• Immature project planning and project management undermine benefit realization
• Aged, unsupported infrastructure components
• Incomplete toolset to monitor infrastructure and systems to detect intrusions or other unsecure events
These IT services challenges subjects DWSD to risk of impaired or unavailable IT Services which may serve as a drag on Optimization business objectives
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Vision, Mission and Culture
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
ITS Vision & Mission
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VISION STATEMENT To be the trusted advisor for the management and delivery of Information Technology Services for DWSD and to be recognized as a national leader in the delivery of Utility Information Technology Services. MISSION STATEMENT To provide measurable business value, through collaboration with our customers, by leveraging the right technology and processes to enable customer focused, optimized delivery of high quality DWSD services.
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
ITS Culture
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Core Competencies Teamwork Communication Technical Ability Innovation Reliability
Core Behaviors Collaborative Initiative Leadership Respect Flexibility
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Strategies
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
IT Strategies
• Retain and recruit proven, experienced leaders for management positions
• Retain and recruit experienced IT staff on a “contract for hire” basis to fill in organization needs
• Strategically source and effectively manage vendor/partners
• Create an IT culture based on teamwork, open communication, continuous improvement,
accountability and delivering measurable value
People
Process
Technology
• Establish a Program Management Function to manage IT as a portfolio of projects,
applications, technologies and services.
• Establish a Risk Management Function focused on controls, vulnerabilities, and threats
• Establish a Governance Function that manages policies, processes and procedures
• Address immediate needs of organization (network, security, voice)
• Leverage existing technology investments
• Everything as a service
• Consolidate like services across the organization (DWSD 1-Net)
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
ITS – People & Process
IT Manager - Infrastructure
IT Manager -Applications(Enterprise)
IT Manager - Service Delivery(Administration)
InfrastructureAdministrator III (1)
(Team LeadTelecom/Radio/VoIP)
DatabaseAdministrator (2)
I, II & III
GIS Analyst (3) I, II & III
Applications Analyst (2)I, II & III
(Web Developer Role)
InfrastructureAdministrator (3)
I, II & III(Telecom/Radio/VoIP Role)
Infrastructure Administrator (2)
I, II & III (Network Admin Role)
Project Manager (2)
I, II & III
Service Desk Analyst (7)I, II & III
InfrastructureAdministrator III (1)
(Team Lead Systems Admininstration)
Applications Analyst (6)I, II & III
IT Manager – Applications
(Line of Business)
InfrastructureAdministrator (3)
I, II & III (Systems Admin. Role)
Project Manager III (1)
(Security Program Administrator)
Applications Analyst (2)
I, II & III(Business Process Integration Role)
Applications Analyst (2)I, II & III
(Enterprise Content Management Role)
Applications Analyst (2)I, II & III
(Enterprise ReportingRole)
Service Desk Analyst (2)I, II, III
(Enterprise DocumentMgmt. Services)
Infrastructure Delivery Applications DeliveryService Delivery
IT Manager - Service Delivery(Service Desk)
Professional Administrative Specialist
(1)
Office Support Specialist I, II & III (1)
Applications Analyst (1)I, II & III
CIO/IT Director IT Manager - Risk and Information Security
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
ITS Current State – Technology and Services
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Plan
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
ITS 12 Month Plan Overview
Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
P1 WAM Operational Plan (WAM 2.0)
P2 Detroit Delivers (SeeClickFix) – Phase II
P3 Office 365 Implementation
P4 EMA Phase IV
P5 Enterprise Resource Planning Program
P6 AT&T Network Transformation, Voice Consolidation and Security Program
P7 GIS Operational Plan
P8 IT Governance
Improve Tools Improve Application and System Availability Enable DWSD transition to GLWA and DWSD-R
Improve Service (Requests, Enhancements) Improve Project Delivery incl. Benefits
Realization (Requires Business Participation)
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P1
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P2
R2 R1
Tentative date
| City of Detroit Water & Sewerage Department Great lakes Water Authority
Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
P9 KACE Service Desk Implementation
P10 LIMS/PIMS Replacement
P11 Storm Water Billing
P12 PC Replacement
P13 Sprint to Verizon Mobile Phone Migration
P14 Invoice Cloud, IVR & ACD
P15 IT Security
P16 GLWA – DWSD-R Standup
P17 GLWA – DWSD-R Transition
Improve Service (Requests, Enhancements) Improve Project Delivery incl. Benefits
Realization (Requires Business Participation)
√
√
ITS 12 Month Plan Overview
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R2
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Tentative date
Improve Tools Improve Application and System Availability Enable DWSD transition to GLWA and DWSD-R
| City of Detroit Water & Sewerage Department Great lakes Water Authority
Metrics
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Metrics
• People o Training / Certification Status o Employee Satisfaction / Turnover
• Project Management Measures o Time & Money o Business Value
• Service Delivery Measures o Availability o System Performance o Customer Satisfaction
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Next Steps
• People o Continue Future State Transition & Stabilize o Talent Acquisition
• Process o IT Controls & Risk Management o Selective Sourcing Practices
• Technology o ERP, WAM and Mobile o GIS and ECM
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
GLWA / DWSD-R Information Technology
Transition Plan
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Situation
• Information Technology is a critical component of DWSD today and is integrated into almost every aspect of operations and not easily separated.
• GLWA and DWSD-R both have immediate, medium-term and long-term IT needs.
• Many of the IT recommendations depend on final business direction.
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
IT Environment is not completely ready for bifurcation and needs 5 years to transition.
Why 5 years? IT strategy was to extend technology across business. The current state of enterprise data “intelligence” is poor. Many common systems to stabilize in next 24 mos. Need to develop basic IT infrastructures and plans for
migrating systems between City and GLWA. Both ITS organizations are in the midst of major
organizational transformations. The utilities, together, need to continue to deliver the best
water in the region, remain in compliance at all times and continue to improve service delivery.
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Strategy
• Leverage common systems where mutually beneficial for next several years
(GIS & WAM for example)
• Leverage existing infrastructure and facilities for ongoing operations while establishing separate and distinct technical infrastructures for GLWA and DWSD-R.
• Identify opportunities where technology and business alignment and readiness intersect 22 22
| City of Detroit Water & Sewerage Department Great lakes Water Authority
Systems Roadmaps Drafted
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Startup Services - Roadmap
Component Org. Solution Notes
Websites DWSD-R DWSD.org to move to Detroitmi.gov Not started. If DWSD-R stays on DWSD.org, need
12-mo Transition Agreement (TA-12)
GLWA GLWA.org to be running Site is up, no TA needed
Email DWSD-R DWSD-R to move to City’s GroupWise Not started. If DWSD-R stays on Zimbra, need 12-mo
Transition Agreement (TA-12)
GLWA GLWA to move to Office 365 No TA needed
Phones, FAX DWSD-R DWSD-R to use GLWA phone services until network moves, then migrate to City VoIP system
Need 60-month Transition Agreement (TA-60)
GLWA GLWA to maintain FS-6000 system No TA needed
Computers, Laptops, Tablets
DWSD-R DWSD-R to use GLWA provided equipment until transferred at a later date or replaced. Need 60-month Transition Agreement (TA-60)
GLWA No changes No TA needed
Printers, Print Services
DWSD-R DWSD-R to use GLWA provided equipment until transferred at a later date or replaced Need 60 -month Transition Agreement (TA-60)
GLWA No changes No TA needed
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Startup Services - Roadmap
Component Org. Solution Notes
Data Centers DWSD-R GLWA will operate until services are transitioned to City Need 60-month Transition Agreement (TA-60).
GLWA N/A No TA needed
Network DWSD-R DWSD-R to move to City’s WAN/LAN after AT&T upgrades Need 60-month Transition Agreement (TA-60).
GLWA No changes No TA needed
Storage DWSD-R DWSD-R to move to City’s SAN/Backup with systems replacements Need 60-month Transition Agreement (TA-60).
GLWA No changes No TA needed
800Mhz Radio
DWSD-R Move to City ASAP Need 12-month Transition Agreement (TA-12)
GLWA Move to MPSCS No TA needed
Itron & 900Mhz Radios
DWSD-R (Itron)
GLWA will operate until services are transitioned to City Need 60-month Transition Agreement (TA-60).
GLWA (900Mhz) Stays with GLWA No TA needed
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Shared Services - Roadmap
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Component System
Plan Current State: July’15 Future State 1: July ’16 Future State 5: July ’20
DWSD-R GLWA DWSD-R GLWA DWSD-R GLWA
Datacenter As systems transfer
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
Servers As systems transfer
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
Network As facilities move to city
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
Storage As systems transfer
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
Disaster Recovery
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
Telephone As facilities move to city
GLWA Provided
GLWA Provided
GLWA Provided
GLWA Provided
City Provided
GLWA Provided
| City of Detroit Water & Sewerage Department Great lakes Water Authority
GLWA IT Effort - First 6 Months (7/1 – 12/31)
• GLWA identity o Office365 implementation o Automated phone attendant & directory o Website optimized for search and social media o Extranet improvements including mobile
• Stabilize shared infrastructure and systems o WAM, GIS and Fusion o Network upgrade o Datacenter upgrades
• Standup key systems o HRIS, Timekeeping and Payroll o GeoWorx Sync, Map and Mobile
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Transition IT Architecture
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
GLWA / DWSD –R APPLICATIONS ARCHITECTURE JULY 2015
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
GLWA APPLICATIONS ARCHITECTURE JULY 2016
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
GLWA APPLICATIONS ARCHITECTURE JULY 2020
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| City of Detroit Water & Sewerage Department Great lakes Water Authority
Thank You!
Questions
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