information technology - missouri s&t new faculty programs

Information TechnologyInformation Technology

Practical information for new facultyabout information technology at Missouri S&T

it.mst.edu

Christopher Dew

Manager, Information Technology

I f ti T h lInformation Technology• One‐stop‐shopping for all of your technology

questions and problems.q p

• Technology Support Services– Help Desk, 341‐HELP (4357) – helpdesk.mst.edu– Walk‐In Center Ground Floor Curtis Laws Wilson LibraryWalk In Center, Ground Floor, Curtis Laws Wilson Library– Online Help Request through help.mst.edu

• Information Technology NewsAnnouncements are distributed through the following mediums– Announcements are distributed through the following mediums

• eConnection (Employee News) econnection.mst.edu • IT Press blog: itpress.mst.edu

– New products/services– Scheduled outagesScheduled outages– System/network maintenance

10/22/200810/22/2008 Information TechnologyInformation Technology 22

C IT RCampus IT Resources(Overview)

• Access to ComputingAccess to Computing Resources/Facilities

• Instructional Computing Environment

• Research Computing Environment

• Campus Network and Internet

/• Purchasing Hardware/Software– Desktop Enhancement Program

• Service and Support for IT‐relatedService and Support for IT related Issues


A t C ti RAccess to Computing Resources• Access Via Single Sign‐On (SSO) login accountAccess Via Single Sign On (SSO) login account

– Referred to as: User ID & SSO ID

– One account per employee

• SSO Account provides authenticated access:– Desktop/CLC systems (Win, Unix, Mac)

– Information Kiosks (I‐SPOTs)( )

– S&T Network from off‐campus: VPN (Requires ISP)

– 1 GB Email storage, 500 MB (soon to be 2Gb) of network file storage (DFS) Blackboard PeopleSoft etcfile storage (DFS), Blackboard, PeopleSoft, etc.


Desktop ComputingDesktop Computing• Support for Windows, Macintosh and Unix*

– Campus systems (approximate):

• 2200 PC/Windows

• 200 Linux, Solaris Unix systemsy

• 150 Macintosh

– Support focus and bench strength Windowsd– Windows Laptops: WinXP(converting to Vista in the coming months)

* Unix base support includes installation of OS and applications and verification of network and e‐mail connectivity. Limited support available for applications.


Desktop ComputingDesktop Computing(Windows base install)

B t f ft i t ll d D kt *Base set of software installed on new Desktops*:– WinXP(Vista soon to be released)– SUS – automatic application of MS critical patches

McAfee Virus Scan– McAfee Virus Scan– General IT utilities/tools in support of desktop systems– Microsoft Office 2007 Professional

Word, Excel, PowerPoint, Outlook , , ,– Internet Explorer & Mozilla Firefox– Adobe Acrobat Reader– X‐Win32 – Xwindow emulation for Unix applications– WinSCP (secure FTP) and PuTTY (secure terminal)– (site licensed academic packages optional)

* These are campus licensed applications for university owned equipment only. Most other applications These are campus licensed applications for university owned equipment only. Most other applications are licensed per system or per max simultaneous users.


D kt C tiDesktop Computing(Macintosh Base Install)

Base set of software installed on new Desktops*:Base set of software installed on new Desktops :– Mac OSX – General IT utilities/tools in support of desktop systems

R t D kt Cli t– Remote Desktop Client– Microsoft Office 2008 (with Equation Editor)

Word, Excel, PowerPoint, EntourageInternet Explorer– Internet Explorer

– Safari– Stuffit Expander

Ad b A b t R d– Adobe Acrobat Reader– Telnet– iLife (iTunes, iPhoto, etc.)

* These are campus licensed applications for university owned equipment only. Most other applications are licensed per system or per max simultaneous users.


D kt C tiDesktop Computing(Unix Base Install)

Base set of software installed on Unix Desktops:– Operating System: Linux

– General IT utilities/tools in support of desktop systemsGeneral IT utilities/tools in support of desktop systems

– FTP & Telnet

– Netscape Browser

li d f b OS ( l )Note: some unlisted apps are a part of baseOS (e.g. latex)


I t ti l C tiInstructional Computing Environment

• Desktop Computing– Office machine for day‐to‐day activities (e‐mail, documents,

scheduling etc )scheduling, etc.)

• Computer Learning Centers (CLCs)– Classroom instruction and general student use

Cl T h l• Classroom Technology– Rooms equipped with basic presentation style technology package

• Infrastructure Servers/Services– Email storage, network file storage, campus web, etc.


Centennial Hall CLCCentennial Hall CLC


Centennial Hall 105Centennial Hall 105

P t l E i i CLCPetroleum Engineering CLC


McNutt Hall 130McNutt Hall 130

Comp ter Learning Centers (CLCs)Computer Learning Centers (CLCs)• 850+ computers in 40+ locations

• Primarily funded by Information Technology Fee (assessed as part of a student’s tuition), thus reserved for general student use and classroom instruction

• Systems have base install plus discipline specific applications installed.

• Software and hardware is maintained by IT

• Primarily centrally scheduled through the Registrar’s office


Ed ti l T h lEducational Technology• All centrally scheduled classrooms have baselineAll centrally scheduled classrooms have baseline presentation technology supported by EdTech

• Services include:– Blackboard (course management)

– Clickers (audience response systems)

– Online content services and supportOnline content services and support

– Consults with faculty regarding instructional technology needs.

• edtech.mst.edu – website

dt h t t d bl• edtechconnect.mst.edu – blog

• Teaching and Learning Technologies Conference– April 9 & 10, 2009


I f t t S /S iInfrastructure Servers/Services• Email: Microsoft Exchange&Listserv Lists

– Exchange supports POP/SMTP IMAP &MAPI protocols– Exchange supports POP/SMTP, IMAP, & MAPI protocols.– SPAM email filtering ‐‐ automatically enabled

• Account File Storage: DFS – Distributed File SystemS: drive 500 MB soon to be 2GB– S: drive 500 MB – soon to be 2GB

– Internet Accessible through VPN, DFS, SFTP, etc.– Backed up by Information Technology for disaster recovery– Personal web space available upon request

Y:\<dept> used for departmental share space– Y:\<dept> used for departmental share space

• Research volumes are created for faculty for research purposes – 80GB (Access controlled by netgroups) – Research should never be performed on individual/SSO faculty, staff, or

student accounts.

• Web: 50 MB for personal websitesWeb: 50 MB for personal websites


R h C ti E i tResearch Computing Environment• Numerically Intensive Computing (NIC)

– nic‐cluster.mst.edu– High performance computing cluster– Dedicated cluster of over 145 computers– Request account access to NIC by contacting the Help Desk

(341‐HELP).

S&T ti i t i I t t2 h t k• S&T participates in Internet2 research network.


C N t k d I t tCampus Network and Internet• Campus backbone network is redundant 1G with redundant 1G

connections between buildings and a 1G fiber connection to the backbone, 10G redundant storage network

• Within most campus buildings the desktops/CLCsare inter‐connected via 1G links.are inter connected via 1G links.

• Internet is 1G circuit and redundant 45Mbs backup, moving to dark fiber 10G redundant network Q12009, I1 connectivity is 200M

Internet2 Great Plains Network– Internet2, Great Plains Network

• VPN– Local ISPs offer high‐speed connections (UMR supports VPN)– ISPs RollaNet and Fidelity have a direct connections

into the networkinto the network. – See helpdesk.mst.edu/generalinfo/vpnindex.html

• Wireless network– WPA Enterprise up to 54 Mbps– Increasing availability on campus– See helpdesk.mst.edu/generalinfo/wirelessnet.html


C N t k d I t tCampus Network and InternetAccessing Services When Traveling

• Access e mail through web browser: minermail mst edu• Access e‐mail through web browser: minermail.mst.edu• Using Virtual Private Networking (VPN):

– Why?• Identifies your connected computer as a S&T computer (treats it as if it were an• Identifies your connected computer as a S&T computer (treats it as if it were an on‐campus system). Computer is assigned a S&T IP/network address.

• Communications between your computer and S&T computers is encrypted (while traveling over the Internet) for privacy/protection.

• Allows your computer access to services normally not allowed to off campus• Allows your computer access to services normally not allowed to off campus systems (library tools, online training materials, SMTP sendmail, etc.).

– Configuring VPN: helpdesk.mst.edu/generalinfo/vpnindex.html– Configuring E‐mail clients: helpdesk.mst.edu/generalinfo/emailindex.html

• Note if VPN or secure email is not set up then your e‐mail client will have to have the Internet Service Provider’s (ISP’s) SMTP server name configured within the client options (e.g. “smtp.fidnet.com” instead of “smtp.mst.edu”). Otherwise you will not be able to send mail to non‐S&T recipients.


P h i H d /S ftPurchasing Hardware/Software• Contact the Help Desk for technology purchasing assistance:

• it.mst.edu/staff/purchasing.html

• Desktops, Laptops, Printers & Software:– Recommend Dell Optiplex& Latitude families (Dell’s corporate line of

computers)– Recommend HP printer line (multi‐user, duplex capable, networked printers)

– Software: helpdesk.mst.edu/facultystaff/availablesoftware.html

• For personal (home use) purchases you may work with the University Bookstore for academic and VPA prices.

• Desktop Enhancement Program– it.mst.edu/staff/desktopenhancement.html

• High performance computing equipment


Q ti ?Questions? 341341--HELPHELPhelp.mst.eduhelp.mst.eduhelp.mst.eduhelp.mst.edu

helpdesk.mst.eduhelpdesk.mst.eduit mst eduit mst eduit.mst.eduit.mst.edu

itpress.mst.eduitpress.mst.edu


information technology - missouri s&t new faculty programs

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