information technology manager pe form

8/12/2019 Information Technology Manager PE Form

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Information Technology ManagerTraining Needs Assessment Evaluation Form

Personal/Position Information

Name: ____________________________________________________________________

Period Covered: ____________________________________________________________________

Position: ____________________________________________________________________

Reviewed by: ____________________________________________________________________

Title: ____________________________________________________________________

Position Start Date: ____________________________________________________________________

Community: ____________________________________________________________________

Region: ____________________________________________________________________


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Instructions:

The information contained in this evaluation is strictly confidential. The supervisor will meet with the employee to review the employeesperformance and complete the Community Government Performance Evaluation Form. Input from the employee is critical. The employeewill have an opportunity to make comments concerning the review in the employee comments section of this form. The information will beused to develop an individual training plan for the employee as well as a training plan for the community.

The employee will be rated as follows for each competency (P): Each competency is to be rated as follows (S):

For more information on how to complete this review please contact the Regional Office of the Department of Municipal and CommunityAffairs or the MACA School of Community Government.

1Needs significant improvementemployee is unable tothe complete task or perform the function in a satisfactorymanner even though assistance is routinely provided

2Needs improvement - employee can complete the task orperform the function with considerable assistance

3Satisfactoryemployees can complete the task orperform the function in a satisfactory manner with little or noassistance

4Very goodemployee consistently completes the task orperforms the function in an above average manner with little

or no assistance

5Outstandingemployee consistently completes the taskor performs the function at a very high level with little or noassistance

1Competency has little significant to the position

2Competency has minor significance to the position

3Competency is important to the position

4Competency has major significance to the position

5Competency is critical to the effective performance of theposition


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Major Category Skill Subskill

Computer Systems Managecomputersystems

Plan, organize,direct, controland evaluate theoperations ofinformationsystems andelectronic dataprocessing(EDP)

Develop andimplementpolicies andproceduresfor electronicdataprocessingand computersystemsoperationsanddevelopment

Meet withothermanagers todiscusssystemrequirements,specifications,costs andtimelines

Manageinformationsystemspersonnel todesign,develop,implement,operate andadministercomputer andtelecommunicationssoftware,networks andinformationsystems

Develop andcontrol thebudget andexpendituresfor computersystems

Recruit andsupervisecomputersystemspersonnel andcontractors

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5

Install andmaintainsoftware

Install usersoftware onworkstations

Install usersoftware onserver

Develop andmaintain acurrent andaccuratehardware

inventory

Develop andmaintain acurrent andaccuratesoftware

inventory

Develop andmaintain alicensingmonitoringsystem

P S 5 P S 5 P S 5 P S 5 P S 5

Install andmaintain LANs

Documentinstallation ofLANs

DocumentLANs at eachsite

Develop andmaintaininventories ofnetworkcomponents

Maintaininventoryrecords

Maintainrecords forinstallationschematics

Maintainrecords ofnetworkcomponents

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5


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On-site LANs Plan andschedule on-siteLANs

Preparenecessarypurchaseorders forauthorization

Troubleshooton-site LANs

Maintain allon-site LANsandcomponents

Effect majorrepairs onLANs andcomponents

Effect majorrepairs onDistricttechnologyequipment

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5

Troubleshoot Be familiar withsoftware

Be familiarwith site-specificsoftware

Troubleshoottechnologyhardware

Troubleshoottechnologysoftware

P S 5 P S 5 P S 5 P S 5

Hardware MaintainMicrocomputerSystems

Be familiar withmicrocomputersystems

Install microcomputersystems andcomponents

Configuremicrocomputersystems andcomponents

Supportmaintenanceof microcomputersystems andcomponents

Upgrademicrocomputersystems andcomponents

P S 5 P S 5 P S 5 P S 5 P S 5

Computer Systems Install andmaintain LANs

Perform minorrepairs onworkstations

Provide usersoftwaresupport

P S 5 P S 5

Provide userservices

Establish userdirectoryservices

Establishmedium leveldirectoryservices

MaintainDistrict levelback ups

Set up newworkstations

Install newperipherals

Install networksoftware onworkstations

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5


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Hardware Maintain Computer Peripherals,Storage Devicesand Input/OutputDevices

Be familiar withperipherals,storage devicesand input/outdevices

Installperipherals,storagedevices andinput/outdevices

Configureperipherals,storagedevices andinput/outdevices

Maintainperipherals,storagedevices andinput/outdevices

Upgradeperipheralsand storagedevices andinput/outdevices

P S 5 P S 5 P S 5 P S 5 P S 5

Maintain Servers Install servers Configureservers

Upgradeservers

P S 5 P S 5 P S 5

Software Maintain CommonDesktop OperatingSystems

Be familiar withDesktopOperatingSystems

InstallcommonDesktopOperatingSystems

ConfigurecommonDesktopOperatingSystems

OperatecommonDesktopOperatingSystems

UpgradecommonDesktopOperatingSystems

P S 5 P S 5 P S 5 P S 5 P S 5

Networks Understand DataCommunicationsPrinciples

Be familiar withdatacommunication

concepts

Understandthe OpenSystems

Interface(OSI) Model

Understanddatacommunicatio

ns protocols

Apply theTCP-IP and allother network

protocols

Possessknowledge ofrelevant IEEE

standards

P S 5 P S 5 P S 5 P S 5 P S 5

Design theNetwork

Be familiar withnetworksmodels

Applyprinciples ofnetworktopology

Determinenetworkhardware andsoftwarerequirements

Determinesecuritynetworkrequirements

Be familiarwith the localand northerncommunicationsinfrastructure

Be familiar withrelevant andemergingtechnology

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5


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Networks Install the Network Makerecommendations on networklayout, hardwareand software

Be familiarwith networkcomponents(switches,hubs, routers,bridges, tapebackups andUPS)

Install networkcomponents

P S 5 P S 5 P S 5

Maintain NetworkOperating Systems

Install theNetworkOperatingSystem

Configure theNetworkOperatingSystem

Install theNetworkOperatingSystem

Applications:GROUPWARE

Operate theNetworkOperatingSystem

Upgrade theNetworkOperatingSystem

P S 5 P S 5 P S 5 P S 5 P S 5

Administer NetworkOperating Systems

Understand therole of theNetwork

Administrator

Understandthe principlesof datasharing

Establish filefolderstructures

Set up andmaintain filesharing

Set up andmaintainperipheralsharing

P S 5 P S 5 P S 5 P S 5 P S 5

Establish andMaintain SecurityRequirements

Maintainphysical security

Maintain usersecurity

Maintaingroup security

MaintainInternetsecurity

Maintain anti-virus security

Implementdisasterrecovery plans

P S 5 P S 5 P S 5 P S 5 P S 5 P S


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Networks Administer Internetand E-mail Access

Be familiar withthe Internet

Researchoptions forInternetaccess

Determineproxyrequirements

ConfigureInternet ande-mail access

MaintainInternetaccess

P S 5 P S 5 P S 5 P S 5 P S 5

Establish andMaintain WebServices

Install webservices

Configureweb services

Maintain webservices

Replace webservices

Upgrade webservices

Be familiarwith webserviceapplications

P S 5 P S 5 P S 5 P S 5 P S 5 P S

Create andmaintain homepages

Establish andmaintainInternetprotocols

Establish andmaintain listservers

Establish andmaintainnewsgroups

Establish andmaintainproxy

P S 5 P S 5 P S 5 P S 5 P S 5

Troubleshooting and

Support

Diagnose and

Resolve Problems

Interview users

to determinecomputer/networkproblems

Apply current

diagnosticand testingsoftwaretools andprocedures

Resolve

softwareproblems

Resolve

hardwareproblems

Consult with

support linesfor adviceandassistance

Coach users

on solvingproblems

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5

Be familiar withcurrent andpotentialsoftware

Be familiarwith site-specificsoftware

Troubleshoottechnologyhardware

Troubleshoottechnologysoftware

P S 5 P S 5 P S 5 P S


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Information andSupport

Conduct Planning Provideassistance andadvice withstrategicplanning

Prepare plansfor short termprojects

Set objectives Developforecasts

Track andanalyzehistorical data

P S 5 P S 5 P S 5 P S 5 P S 5

Information andSupport

ProvideInformationManagement

Develop a datatracking systemusing computersoftwareapplications

Develop asystem forgeneratingactivityreports forCorporateServices andthe Board

Developdatabase files

P S 5 P S 5 P S 5

Staff Development Technology Recommendopportunities forstaffdevelopment

Plan andorganizeactivities

Liaise withManager,InformationServices

Coordinatestaffdevelopmentand in-services

Maintain ownprofessionaldevelopment

Be aware ofcurrenttechnologytrends andresources

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5


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Computer Skills PossessComputer Skills

Possesskeyboardingskills

Use word-processingprograms

Use Web sitecreationprograms

Maintain website

Usecomputerizedaccountingprograms

Use spread-sheets

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5

Use e-mail andinternet

Maintainpasswordsecurity

Create backup data

Research anddevelop asecure backup datasystem

Usepresentationsoftware: MSWORDPOWERPOINT

Use publishingsoftware:

ADOBEILLUSTRATOR

P S 5 P S 5 P S 5 P S 5 P S 5 P S 5

Communication Use effectivecommunication

Read andcomprehendbusinessdocuments

Write clearlyandconcisely

Practice goodlistening skills

Speakeffectively

Maintain goodemployeerelations

P S 4 P S 3 P S 5 P S 4 P S 4

Professionalism Demonstrate goodwork habits

Managestress

Take direction Be self-motivated

Bedependable

Maintainconfidentiality

Makeeffective

decisionsP S 4 P S 5 P S 5 P S 5 P S 5 P S 4

Demonstrate goodwork habits

Manage time Performrelated duties

Be punctual Be f lexible Be organized Work withminimalsupervision

P S 5 P S 4 P S 5 P S 4 P S 5 P S 5


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Professionali sm Demonstratepositive personalattributes andethical behaviour

Meetdeadlines

Use analyticalskills

Beresponsible

Be a teamplayer

P 4 S 5 P 4 S 5 P 4 S 5 P 4 S 5

Acceptchange

Adapt tosituations

Compromise Separatepersonal andprofessionallife

Take training Be patient

P S 5 P S 4 P S 5 P S 5 P S 5 P S 5

Demonstratepositive personalattributes and ethicalbehaviour

Maintain apositiveattitude

Be honest Possess asense ofhumour

P S 5 P S 5 P 4 S 4

Respect self andothers

Display tact Cooperatewith others

Respondpositively toothers

Be courteous

P S 5 P S 5 P S 5 P S 4


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Comments:1. Supervisors Comments

2. Expectations For The Coming Year/Workplan


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3. Employee Goals And Objectives

4. Career Goals


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information technology manager pe form

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