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Information Technology inService Sector Management

INTRODUCTION:-

INFORMATION TECHNOLOGY is the collection of

computing systems used by an organization. Information technology in its

narrow definition, refers to the technological side of an information system it,

includes the hardware, software, databases, networks and other electronic

devices, it can be viewed as a subsystem of an information system sometimesthough the term information technology is also used interchangeably with

information system.

In the 1960s and 1970s, the term information technology

(IT) was a little known phrase that was used by those who worked in places

like banks and hospitals to describe the processes they used to storeinformation. With the paradigm shift to computing technology and "paperless"

workplaces, information technology has come to be a household phrase. It

defines an industry that uses computers, networking, software programming,and other equipment and processes to store, process, retrieve, transmit, and

protect information.

By the early 21st century, nearly every child in the

Western world, and many in other parts of the world, knew how to use a

personal computer. In business, information technology departments have gone

from using storage tapes created by a single computer operator to

interconnected networks of employee workstations that store information in aserver farm, often somewhere away from the main business site.

Communication has advanced, from physical postal mail, to telephone fax

transmissions, to nearly instantaneous digital communication through electronicmail (email).



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Jobs in information technology are widely varied,

although many do require some level of higher education. Positions as diverseas software designer, network engineer, and database administrator are all

usually considered IT jobs. Nearly any position that involves the intersection of

computers and information may be considered part of this field.

The World has entered the new millennium, which is goingto be an Information Technology Age. Today Computers have not only

assumed strategic importance in the corporate world, they are being effectively

used in other fields ranging from space exploration to food processing and

banking to communication etc. In this era of Information Technology, which

has revolutionized the whole world, INDIA has stood to the world standards

and is being regarded the World over for its skilled IT Professionals. Even thegovernment has recognized the promising future of this industry and has

formed a new IT Ministry which will give a boost to this industry.

The phenomenal growth which this industry is witnessing

has lead to it being recognized as one of the highly paid industry. As this

industry is young, the average age of professionals is lower than any other

industry. The availability of skilled, qualified professionals is hardly able to

meet the requirement, leaving a large gap to be filled by those with ambition,

aptitude and willingness to work hard.



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INFORMATION TECHNOLOGY IN INDIA:-

CONTRIBUTION TO G.D.P. STATUS IN WORLD MARKET.

The Indian Information Technology industry accounts

for a 5.9% of the country's GDP and export earnings as of 2009, while providing employment to a significant number of its tertiary sector workforce.More than 2.3 million people are employed in the sector either directly or

indirectly, making it one of the biggest job creators in India and a mainstay of

the national economy. In March 2009, annual revenues from outsourcing

operations in India amounted to US$60 billion and this is expected to increase

to US$225 billion by 2020.

The most prominent IT hub is IT capital Bangalore. The

other emerging destinations are Chennai, Hyderabad, Mumbai, Pune, NCR,

Jaipur and Kolkata. Technically proficient immigrants from India sought jobs

in the western world from the 1950s onwards as India's education system

produced more engineers than its industry could absorb. However, there aresevere skills shortage among engineers, especially who lack in soft skills and

technical skills, as a result engineering graduates remain unemployed after

being pass out from college or university. India's growing stature in the

information age enabled it to form close ties with both the United States of

America and the European Union.

Each year India produces roughly 500,000 engineers in

the country, out of them only 25% to 30% possessed both technicalcompetency and English language skills, although 12% of India's population

can speak in English. India developed a number of outsourcing companiesspecializing in customer support via Internet or telephone connections. By

2009, India also has a total of 37,160,000 telephone lines in use, a total of

506,040,000 mobile phone connections, a total of 81,000,000 Internet users² comprising 7.0% of the country's population, and 7,570,000 people in the

country have access to broadband Internet² making it the 12th largest country

in the world in terms of broadband Internet users. Total fixed-line and wireless

subscribers reached 543.20 million as of November, 2009.



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The New Telecommunications Policy, 1999 (NTP 1999) helped

liberalize India's telecommunications sector. The Information Technology Act

2000 created legal procedures for electronic transactions and E-commerce.

Throughout the 1990s, another wave of Indian

professionals entered the United States. The number of Indian Americans

reached 1.7 million by 2000. This immigration consisted largely of highlyeducated technologically proficient workers. Within the United States, Indians

fared well in science, engineering, and management. Graduates from the

Indian Institutes of Technology (IIT) became known for their technical skills.

The success of Information Technology in India not only had economic

repercussions but also had far-reaching political consequences.

India's reputation both as a source and a destination for

skilled workforce helped it improve its relations with a number of worldeconomies. The relationship between economy and technology²valued in the

western world²facilitated the growth of an entrepreneurial class of immigrant

Indians, which further helped aid in promoting technology-driven growth.

India is now one of the biggest IT capitals in the modern world.

The economic effect of the technologically inclinedservices sector in India²accounting for 40% of the country's GDP and 30%

of export earnings as of 2006, while employing only 25% of its workforce.

The share of IT (mainly software) in total exports increased from 1 percent in

1990 to 18 percent in 2001. IT-enabled services such as backoffice operations,

remote maintenance, accounting, public call centers, medical transcription,insurance claims, and other bulk processing are rapidly expanding. Indian

companies such as TCS, Wipro, and Infosys may yet become household

names around the world.

Today, Bangalore is known as the Silicon Valley of India and contributes33% of Indian IT Exports. India's second and third largest software companies

are head-quartered in Bangalore.



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India's IT industry (USD bn) [ Source: NASSCOM ]

Particulars FY

2004

FY

2005

FY

2006

FY

2007

IT Services 10.4 13.5 17.8 23.7

- Exports 7.3 10.0 13.13 18.1

- Domestic 3.1 3.5 4.5 5.6

ITES-BPO 3.4 5.2 7.2 9.5

- Exports 3.1 4.6 6.3 8.3

- Domestic 0.3 0.6 0.9 1.2

Engineering services, R&D

and Software products

2.9 3.9 5.3 6.5

- Exports 2.5 3.1 4.0 4.9

- Domestic 0.4 0.7 1.3 1.6

Hardware 5.0 5.9 7.0 8.2

Total IT industry 21.6 28.4 37.4 47.8

- Exports 13.4 18.2 24.1 31.9

- Domestic 8.3 10.2 13.2 15.9



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Graph (above data)

The demand for IT sector has increased and requirement for IT

professional has also increased which can be seen in the graph

0

5

10

15

20

25

30

35

40

45

50

IT Services ITES-BPO Engineering

services, R&D

and Softwareproducts

Hardware Total IT industry

FY 2004

FY 2005

FY 2006

FY 2007

0

200

400

600

800

1000

1200

1990-91 2000-01 2001-02 2002-03 2004-03 2004-05

56

430

522

670

841

1045

No. of IT professional in (1000)

No. of IT professional

in (1000)



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Top Seven I.T. Hubs in India

Ranking City/Region Description

1 Bangalore

Popularly known as the capital of the Silicon

Valley of India is currently leading in

Information Technology Industries in India.

2 Chennai

It is also called as India's second silicon valley.

The TIDEL park situated here is one of the

largest in Asia.

3 Hyderabad

Hyderabad which has good infrastructure and

good government support is also a good

technology base in India.

4 Kolkata

Kolkata which is slowly becoming a major IT

hub in near future. Some of the well knowntechnological corporations are situated.

5 Jaipur

This rapidly growing industrial hub houses a lot

of IT/ITES and BPO giants. With Genpact,

Connexions IT services, Evolve - The GnNxtIT Park has Deutsche Bank and EXL BPO,

Girnar Soft,Infosys Technologies, Nagarro

Software, Nucleus Software, Tech Mahindra,

Truworth Infotech and Wipro Ltd already there,Jaipur plans to have the largest IT SEZ in India

which is being built by Mahindra under theMahindra World City on Jaipur-Mumbai NH 8.

6 Pune

Pune, a major industrial town, hosts numerous

multinational and national software giants

along with BPO and KPO firms. World class

SEZs like Hinjawadi IT park and Magarpatta

city give Pune a distinct advantage. The city isa major educational hub and churns out

thousands of technocrats every year.

7 NCR

The National Capital Region of India are

having ambitious projects and are trying to do

every possible thing for this purpose.



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Advantages of information technology:-

Globalization:-

I.T. has not only brought the world closer together, but it has allowed the

world's economy to become a single interdependent system. This means that wecan not only share information quickly and efficiently. The world has

developed into a global village due to the help of information technology

allowing countries like Chile and Japan who are not only separated by distance

but also by language to shares ideas and information with each other

Communication: -

With the help of information technology, communication has also become

cheaper, quicker, and more efficient. We can now communicate with anyonearound the globe by simply text messaging them or sending them an email for

an almost instantaneous response. The internet has also opened up face to face

direct communication from different parts of the world thanks to the helps of video conferencing.

Cost effectiveness:-Information technology has helped to computerize the business process thus

streamlining businesses to make them extremely cost effective money making

machines. This in turn increases productivity which ultimately gives rise to

profits that means better pay and less strenuous working conditions

Bridging the cultural gap:-Information technology has helped to bridge the cultural gap by helping people

from different cultures to communicate with one another, and allow for the

exchange of views and ideas, thus increasing awareness and reducing prejudice.

Creation of new jobs:-Probably the best advantage of information technology is the creation of newand interesting jobs. Computer programmers, Systems analyzers, Hardware and

Software developers and Web designers are just some of the many new

employment opportunities created with the help of IT.



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Application of Information Technology

Information Technology (IT) revolution takes places everywhere.

Organizations implementing IT are able to provide better

services and thereby able to improve their businesses manifold. In earlier days

IT has enormously been used in manufacturing sector regarding product

designing and development, product modification etc. Now-a-days theimportance of IT has been strongly felt and applied in the services sector.

01) Application of IT in HospitalsThe hospital management is taking place with the application

of IT. Starting from the reception by recording a patient's name, the IT has been

used everywhere in a hospital. A patient's record comprising his name, age, sex,

disease found, blood group, height, weight, blood pressure level, etc. has been

maintained as database in a computer in the hospital. So whenever the patientarrives his previous record can be verified. For billing purposes also the

computers have been used widely in hospitals.

02) Application of IT in Pharmaceutical Shops.

Because of the increase in competition, IT has also beenapplied in pharmaceutical shops. Whenever any medicine enters the shop, all

the information related to the medicine ± its name, quantity, manufacturingdate, expiry date, its content, price and other information can be entered into a

computer system. Whenever the sales take place, computerized billing would

be provided to the customers. The bill would carry plenty of information for the

benefit of customers indicating the name of the medicine, quantities purchased

by them, its price, manufacturing and expiry date. It give indications to the

manager/supervisor of a pharmaceutical shop related to the number of

quantities sold, number of quantities available in the shop and the computer also warn them regarding the date of expiry.

03) Application of IT in Educational Institutions.The Government of India has come out with a statement

stating that Information Technology (IT) is India's Tomorrow. Hence the

educational institutions have to use IT for teaching the childrens. Latesthardware and software can be used and the latest computer languages and

packages have to be taught to the students. It is not enough if student of



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computer science alone has been taught about IT, but also the students of other

disciplines have to be taught about IT. Because, the application of IT takes place everywhere.

04) Application of IT in Share Trading. Gone are the days when stock brokers use to shout at the

trading hall of a stock exchange quoting their price. Now-a-days with the helpof computer terminal and internet connection, purchasing and selling of share

takes place everywhere. A client can look at the transactions taking place

through the computers. The volume of the shares traded and the turnover has

got consistently improved because of the online share trading.

05) Application of IT in Banking .

All the private and foreign banks have gone for 100 percentcomputerization. At a rapid fast, the government owned nationalized banks are

also improving their number of computerized branches. With the help of computerization, the transaction takes place at a faster rate and the waiting time

of a customer in a queue is getting minimized.

E ± Banking is emerging in the Indian banking sector. The banks

provide the facility of internet banking, phone and mobile banking with the

help of IT. All the branches of a bank are networked. The networking also takes

place between two or more branches in order to provide easy accessibility for acustomer. The cost incurred on infrastructure, furniture and employees has got

decreased because of the application of IT.

06) Application of IT in Advertising Agencies.

'Creativity' is the slogan chanted in Ad Agencies. Creativityinvolves doing things differently. Things can be done differently with the help

of IT. The Ad Agencies use lot of software for creating advertisements. Lot of

animations and graphics can be done using IT tools.

07) Application of IT in Marketing Research Agencies.Marketing Research (MR) agencies involve in lot of research

activities starting from research survey on product development till distribution

and measurement of customer response. Gone are the days of manual analysisof data. The MR agencies use sophisticated statistical software packages for



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data analysis and interpretation. Some of the statistical software packages are

created by their own for customized problems. Hence, application of IT toolstake place in full swing at MR agencies.

08) Application of IT in Indian Railways.The Indian Railways has the proud of being the 'largest

employer'. The application of IT, has provided various benefits for the IndianRailways and its passengers. With the issue of computerized railway tickets, the

errors have been minimized. A passenger can book the train ticket from any

part of the country. A passenger can also book the train ticket at his convenient

place, as the online reservation system has been introduced.



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Future prospective of service:

Information Technology in Services Sector ² A Vision for INDIA

Technology Information, Forecasting and Assessment Council (TIFAC), an

autonomous organization under the aegis of the Department of Science &

Technology (Govt. of India) plays a vital role in technology development and promotion in India through its various programmes.

Technology Vision : 2020

TIFAC embarked on a major long-term technology

forecasting and assessment exercise ² Technology Vision : 2020 on thenational level encompassing various technology areas. A detailed survey of key

areas in major infrastructure, advanced technologies and technologies withsocio-economic implications was taken up. In a span of two years, over 5000

area experts from the industry, Government, R&D agencies and academia were

brought together for a thorough survey of shared opinion in select areas.

Concerted action-plans were formulated on short,

medium and long-term basis up to 2020 AD and seventeen key technologyareas of prime importance to the country were addressed; around 100 sub-

sectors were covered for specific details. The exercise was carried out in the

backdrop of a complex and heterogeneous social milieu of India and thus a

country specific vision emerged. The Task Forces were constituted for

seventeen areas. Each Task Force was headed by a Chairperson and comprised

a Co-Chairperson, Coordinator and panels of experts looking at major sub-areas

covered.

While Technology Vision: 2020 exercise covered classicaltechnology sectors like agro-food processing, chemical industry, engineering

industry, electronics, etc., this article focuses on services sector due to its

immense potential for value-addition and employment generation. The services

sector draws heavily on information technology (IT) for its advancedapplications.



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Services Sector

Services, the 'tertiary sector' of the economy, covers a

wide gamut of activities like trading, banking and finance, infotainment, realestate, transportation, security, management and technical consultancy among

several others. The contribution from services sector today stands over 40 per

cent of the total GDP in India. The sector currently employs close to 20million people in India. The TIFAC study on services covered nine select sub-

sectors ranging from advertising, HRD services, testing and certification to

Government administration.

For all the aforesaid areas, IT plays the prime role in

information processing, storage and access with a view to providing

improved services to the consumers. Some of the typical IT applications in

major services sector are outlined in the following sections.

FUTURE OF IT INDUSTRY IN INDIA

According to leading reports, Indian software industry is setto achieve a turnover of 30 billion dollars by the year 2020. The projected

demand for trained I.T. professionals is estimated at over 400,000 per year.

There is a clear imbalance between the demand and supply of IT professionals

with the result that this sector offers one of the highest remuneration packages.

The Internet is a new revolution that is sweeping the world. It promises tochange the way we work, live, shop, communicate and entertain ourselves.

Emerging TechnologiesE-commerce the Internet revolution is sweeping the world

and is changing the way companies traditionally dealt with customers. Now

customers can compare and shop without moving out of their homes by usingthe Internet. Electronic commerce relates to all commercial transactions that

take place through the Internet. It is estimated that the quantum of e-commercewill jump to 800 billion US dollars by the year 2010. In order to enter this field,in addition to a basic degree in computer science/engineering one must have

sound knowledge of software used in the front end such as Java, DHTML,

Visual basic etc, the backend which is generally databases such as Oracle andSQL server as well as networking and web server maintenance. In addition an

understanding of business transactions is also essential.



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Customer Relationship Management Companies offering products and services

have to deal with a number of customers. Customer relationship managementsoftware provides a record of all previous dealings with customers so that the

company personnel can take the right decision while dealing with them.

Future trends:There are a number of emerging trends that will have significant combined

impact on the development of technology, the nature of business and the way

in which society interacts.

Business and economic factors:-

Globalization and its effects in the global economy have a profound effect inshaping the global IT industry. There is great, unceasing demand for

technology-enabled business transformation constant innovation in technologyand technology-intensive products and services across all sectors.

Off shoring:-

Off shoring is predicted to increase. This will mean that low-cost nations, such

as China, Russia, Vietnam and Bangladesh, will gain a greater proportion of the

international technology market. Indeed, China has already become the biggest

exporter of IT goods, surpassing Japan, the European Union and the US.

Technology:-The new challenges presented by technology are likely to be driven by the next

generation of µdigital natives¶, the generation that has grown up with

technology. They are the µnative speakers¶ of the digital language of computers,

video gaming and the Internet. Increasing environmental concerns will also

drive the demand for green IT and environmental computing.

Social factors

The desire for µgreen IT¶ and environmental computing is growing andintrinsically linked to the debate about energy in the 21st century. Other major

social factors influencing the direction of the IT sector include the rise of social

computing, increased consumer power in determining content and services and

the impact of the new generation of digital natives and the expectations they

bring to the workplace and the world market.



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Skills:-

The demand for employees to have advanced or higher-level IT skills isexpected to increase. This will be a feature of all sectors in the UK as

employers remain competitive and seek an advantage through IT.

IT professionals employed in all sectors will see the demands

of their role change as the UK industry addresses the higher level skillsrequired to remain competitive in a global environment. The Gartner Executive

Programs Survey of Chief Information Officers (CIOs), 2007, highlighted thefollowing skills gaps in key IT areas for the period 2007 to 2010:

Business intelligence,

Business process improvement,

Enterprise architecture,

Business relationship management,

Program & project management, Sourcing & vendor management,

Is strategy & planning,

Security & risk management,

Customer service,

Infrastructure & operations,

Application development & management,



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Information technology developments andtrend

Internet- the best service in i.t. Sector

First imagine this scenario it¶s a Monday morning ,

An executive officer Mr. X gets into car and his voice activates a wireless

telecommunication access workstation she requests that all open and pending

voice and mail messages as well as his schedule for the day be transmitted to

his car the office workstation consolidates these items from home and office

databases the message ordering ³knowbot´(knowledge robot) which is an

enhanced email messaging system delivers the accumulated messages in the

order she prefers to the voice and data wireless device in X¶s car by the time

Mr. X gets to the office, he has heard the necessary messages, sent some

replies, revised his day¶s schedule, and completed a to do list for the week.

All of which have been filed in his virtual data

base by her personal organizer knowbot he has also accessed the internet by

voice and checked the traffic conditions. Stock prices and top news stories.

The virtual organizer and the company intranet have made Mr.X¶s use of itmuch easier no longer does she have to be concerned about the physical

location of although segments of the acme file physically exists on several

database.

He can access the data from his wireless

workstation wherever he happens to be to help manage this information

resource, Mr. X uses an information visualizer that enables he to create and

manage dynamic relationship among data collections. This informationvisualize has extended the graphical user interface to three dimensional graphic

structure.

Mr. X could do even more work if her car were able to

drive itself and if it were able to find an empty parking space on its own.



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Although this kind of car is still in an experimental stage it will probably be in

commercial use before 2015 due to developments in pervasive computing.

In may be possible for parts of this scenario to become a reality even

sooner, owing to important trends in information technology.

For example:- voice access to the internet is already becoming popular.



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A Career in Information Technology (IT)

Considering a career in IT is a little like negotiating the M25 -

there are many ways in, it can be confusing and there are different opinions as

to the best route - but once you've found your route it is very satisfying. One of the things that can make an IT career both exciting and daunting is the fact that

there is an increasing rate of change in all areas of the field. This can make

some skills irrelevant very quickly or over-emphasise others, so a well

informed choice requires research.

CAREER PROSPECTSIndia is no longer considered as country of Castes, Curry and

Cows with an ossified society. According to India's National Knowledge

Commission, India well positioned to take advantage of the knowledge

revolution which can be seen the dramatic revolution in the field of Information

and Technology. This has witnessed a wide range of macroeconomics

implications which can be seen in the development of multi-million dollar IT

sector and creating of a huge amount of job potential for a large assembly of

English speaking scientific professionals.Information Technology encompasses a wide range of

activities like Office Automation, Telecommunication and Computing,

therefore provides a larger area of job avenues for those who have acquired the

right qualifications for it. At the beginning of this millennium NASSCOM, National Association of Software and Services Companies made an estimate

that India would require 10,00,000 trained software professionals in few years.

The present availability such skilled people is only 5% of the required amount.

So we can conclude that this sector is going to provide employment to a largenumber of such professionals.



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REMUNERATIONSThese professionals earn a good amount of salary and

incentives. The pay scales vary from job to job and depend on the level of qualification and performance.

The data entry staff earns in the range of Rs 5000 to Rs15,000 and so do the computer operator and supervisors. The pay scale in the

programming jobs range from Rs 5000 to Rs 20,000 per month. Software

consultants can earn around Rs 50,000 per month. At the Management level the

pay scales varies to Rs.1,00,000 per month. At the Maintenance level one can

earn around Rs 15,000 to Rs 1,00,000 per month so are the salaries of those

who are at Research and Development level.

Nature of Work

There are two main sectors in this field:

Hardware:

This includes the physical elements of the computer system and deals with thedesigning, manufacturing and maintenance of computers. This area also

includes the assembling of the manufactured components of the computers.

Software: This includes the set of instructions by which a computer is programmed for

working and performing the specified tasks. This realm includes the work of

designing the programs for various purposes. Programs may be for controllingthe functioning of the computers or they may also be some user-friendly

programs for specific needs. The programs may also come in the form of packages, which are designed for meeting the different kinds requirements for large number of people.



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Professional Courses

This is a specialized field and so academic and technical skills are veryessential. There are various courses available at different institutions. Many

diploma and degrees courses are there for those who have an aptitude and flair

for the subject. These are:

y Bachelor in Computer Applications (BCA)

y Bachelor in Science with Computers (B.Sc)

y Masters in Computer Applications (MCA)

y M.Sc in computers

y Masters in System Management

y B.Tech and B.E

y M.Tech

y Certification Courses

y Diploma in Computer Applications

y Post Graduate Diploma in Computer Applications

Colleges, Institutions and Universities

There are more than 200 Engineering Colleges and more than 1000 Institutes

which are engaged in imparting computer education in India both in Hardware

and Software. Some of the well-known institutes in the private sector impartingcomputer education are:

1. Aptech

2. NIIT

3. Pentasoft

4. IIS Webcity

5. Informatics and First Computers



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Case study

{ 01 }

WESTERN MICHIGAN UNIVERSITY

Michigan¶s fourth largest university is a true pioneer and anearly adopter of wireless technology. With a campus-wide wireless network

spread across 1200 acres and 151 buildings among several campuses, Western

Michigan University embraced wireless technology at the turn of the century

and radically changed student life.

Even though the existing wireless network had over 1,500

access points and adequately covered existing wireless applications, thenetwork needed to evolve to provide the performance required for future

applications, driven by the countless concurrent academic and extracurricular

activities of more than 25,000 students.



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CHALLENGE

Transforming learning centers into flexible, collaborative environments.

Supporting collaborative learning and social networking applications,

including video over wireless.

Maintaining a reputation as a technology innovator and leader.

SOLUTION

Cisco next-generation 802.11n wireless solution including the Cisco

Aironet 1250 Series access points

Cisco Catalyst 3750-E Series Switches with Enhanced Power over

Ethernet

Migration to a Cisco Unified Next Generation Wireless Network

RESULTS

Deployed state-of-the-art network to prepare for an increase in the number

of Wi-Fi connected devices and the associated growth in bandwidth

intensive applications.

Reduced network deployment and management costs through centralized

control provided by Cisco¶s Unified Wireless Architecture.

Offered students, faculty, and administrators the latest in wireless

communications and future-proofed wireless investment in new buildings.



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{02}

Cleveland Airport System

Cleveland Hopkins International Airport (CLE) is one of the busiest airports

in the United States, serving more than 11.4 million passengers in 2007. With

the IP infrastructure supporting airport-wide voice and business applications,

emergency communications systems, airspace tracking systems, andapplications that report on runway ice and snow conditions, passenger safetyoften directly depends on maintaining a stable and available network.

The IT team had successfully protected the airport for manyyears, but by 2008, the time had come for a security upgrade. The officials

wanted to add new firewall and intrusion prevention capabilities, reduce

administrative requirements (particularly for supporting remote users), and

implement more comprehensive network security monitoring.

´All of these applications are mission-critical for us, even basicInternet connectivity, because almost all of the weatherinformation that we get is Internet-based. If our connectivitywere to go down during a snow event, it would be paralyzing.µ

Says Mark Hogan, chief information officer of Cleveland

Airport System, the department of the City of Cleveland that operates CLE

and a second smaller airport in the region.



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CHALLENGE

Strengthen protection against internal and external threats.

Reduce IT administrative requirements.

Streamline regulatory compliance efforts.

SOLUTION

Overhauled the network defenses with security, remote

connectivity, and network monitoring solutions.

RESULTS

Achieved stronger defenses and more rapid incident response.

Reduced administrative and compliance burden.

Saved thousands of dollars annually.



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Conclusion

y The main aim of this project has been to assess the possible role of IT in broad based economic development of India.

y From the analysis it is clear that the IT has potential of not only

accelerating the growth in the Indian economy but also promoting the

broad based economic development.

y To realize the same, besides standard policy initiatives such as

improving infrastructure, strengthening training and education system,

and Introducing labour law that affects every sector of economy

including the IT sector, the government need to take specific measuresto promote it use and to make it assessable to every section of economy

and society.

y The IT should be promoted to be used as a tool for raising the livingstandard of the common people and enriching their lives.

y IT literacy need to be enhanced manifold among the population at largethrough conventional and non conventional means, so that ordinary

people can begin to use it to drive benefits, both economically and

socially.

y India will not reap the full benefit unless it¶s broader institutional and

incentive regime creates opportunities¶ for local communities and

villages to realize the benefit from the same.

y Information technology is an important emerging sector of the Indianeconomy. The size of this sector has increased at a tremendous rate of

35%per year during the last 10 years. Its contribution to the nationalgross domestic product is expected to be around 8.5%by the year 2010-

11, quite similar to that in the United States today.



Bibliography

y Soumitra Biswas

(Technology Information, Forecasting and Assessment Council

Department of Science & Technology, New Delhi-110016)

y Dr. sanjay k. singh

(Assistant professor of economics in the department of

humanities and social sciences at IIT Kanpur, India)

y Cisco .ltd ( CASE STUDY )

y Wikipedia .com

information technology in service sector managementcghn

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