information system and value chain of wal-mart
TRANSCRIPT
Pesented by Abdullahel Momen Ajmee
Information system
A combination of hardware,
software and trained personnel to
facilitate planning, controlling,
coordination and decision
making
Business value chain
A model of how business
receive raw materials as input,
add value to the raw materials
through various process
MANAGEMENT INFORMATION SYSTEM OF
WAL-MART
Ordinarily automates routine and repetitive task
Inputs of TPS in raw data
TPS
DSS
Wal-Mart implemented a number of strategies ofDSS. Ex: Retail Link and sales data warehouse Wal-Mart stared analyzing the details of item andtheir cost and implementing these data since 1997 drastic change in merchandizing decision whichhelped them touch sky limit and customer satisfaction
SCM
Electronic Data Interchange Computer Terminal Network Voice Based Order Filling Global Positioning System
Business value chain
CUSTOMER MANAGEMENT
Contact and account management
Sales :: use cross selling wayinformation corner for customer
Marketing and fulfillment:: theyensure friendly price smaller formatstore
Customer service and support:: keepcontact with the customer through mail,,telephone etc they send message incustomers event
KNOWLEDGE MANAGEMENT
creation and acquisitionmodificationuse the knowledge archiving transferdisposal
MANAGEMENT ACIVITIES
COORDINATING
satellite communication system
SATELITE SYSTEM
Data collected and analyzed Observing merchandise flow Video transmission, credit card authorization and inventory control.
CONTROLLINGclan controlaudit controlmarket controlperformance standard control
cross docking inventory system
CONCLUTION
• Its awesome the way Wal-Martcontrol its information system• Its accurate enough manageeverything• The satellite system is perfect incollection of information and share iteasily between supplier and Wal-Mart