Healthcare Support Worker, Band 3,

CIU/MOPD, Ninewells Hospital

Information Pack

Job Reference: PS/231/18

Closing date: 29 January 2019

NHS TAYSIDE VISION, AIM AND VALUE

Our Vision

Our Aim and Values

To find out more about NHS Tayside visit our website at:

http://www.nhstayside.scot.nhs.uk/index.htm

About NHS Tayside

NHS Tayside is responsible for delivering healthcare to more than 400,000 people

living in Tayside. We employ around 14,000 staff and provide a comprehensive

range of primary, community-based and acute hospital services for the populations

of Dundee City, Angus and Perth & Kinross. Our annual budget is now circa £825

million of public money which works out at around £2.3 million spent by NHS Tayside

for every day of the year.

Tayside area

Within NHS Tayside and based on the western edge of Dundee, Ninewells Hospital

is one of the largest teaching hospitals in Europe. It is internationally renowned for

introducing laparoscopic surgery to the UK as well as being a leading centre in

developing fields such as the management of cancer, medical genetics,

cardiovascular disease, diabetes, informatics, neuroscience and imaging.

Our hospital sites across Tayside also have nursing and research links with the

University of Dundee and University of Abertay, Dundee.

In Tayside, we have 80,000 admissions every year and there are another 17,000

'same' day procedures. We also run 280,000 outpatient clinic sessions annually.

In addition, at the heart of health services in our communities are our GP and

primary care services which are there supporting our patients and their families

where they live and work.

The science of improvement

NHS Tayside has been at the forefront of patient safety and the science of

improvement. Our aim is to be the best at getting better. We were the first site in

Scotland, and one of only four in the UK, to be a pilot site for The Health

Foundation's Safer Patient Initiative. The significant successes of this project have

embedded a pioneering Tayside-wide approach to patient safety and improvement.

Academic Health Science Partnership in Tayside (AHSP)

NHS Tayside has embarked on a major collaborative initiative, Academic Health

Science Partnership in Tayside (AHSP). It is the first Academic Health Science

Network in Scotland with an ambition to transform healthcare locally and globally at

the time when it faces many difficult challenges.

Building upon the success of previous University of Dundee and NHS Tayside

collaborations, AHSP is bringing together the delivery of healthcare services,

education, quality improvement and research with the purpose of improving the

health of patients through more effective integration of these functions in routine

practice.

LIVING IN TAYSIDE

Discover award-winning towns and cities, breathtaking beaches and alluring countryside. Historically rich and home to Scotland’s longest river, Tayside is an innovative and exciting place to begin or expand your career.

Dundee, Angus and Perth and Kinross make up this vibrant region - between them offering the perfect blend of city, country and coastline. In fact, you can easily enjoy the tranquility and scenery of neighbouring towns and villages within reach of the region’s cities of Dundee and Perth.

Find out more about living and working in Tayside at:

www.dundeecity.gov.uk

www.angus.gov.uk

www.pkc.gov.uk

Education in Tayside

In Tayside there are a host of schools, both public and private and excellent colleges and universities making Tayside a family friendly location.

Housing in Tayside

Whether you want to live in the rural countryside or one of Tayside’s vibrant cities or towns, you’ll have a variety of housing choices, many below the national average house price. For more information about housing in Tayside, visit the Tayside Solicitors Property Centre and/or Perthshire Solicitors Property Centre websites: http://www.tspc.co.uk/ http://www.pspc.co.uk/ Getting around There are excellent connections to and within the region. It only takes approximately 30 minutes to drive between Dundee and Perth and just over an hour between Dundee and Edinburgh, Aberdeen and Glasgow. Travelling and commuting within Tayside is easy by road, bus or train. Dundee’s regional airport offers daily flights to London Stansted in addition to private and leisure flights. The international airports at Edinburgh, Glasgow and Aberdeen will ensure you are connected from Scotland to the rest of the world.

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NHS TAYSIDE – AGENDA FOR CHANGE

JOB DESCRIPTION

1. JOB IDENTIFICATION Job Title Healthcare Support Worker

Department(s)/Location

Medical & Cardiovascular

Clinical Investigation Unit

NINEWELLS Hospital

Number of Job Holders 1

2. JOB PURPOSE

As part of the multidisciplinary team the post holder will carry out routine individual care duties for patients,

clients, carers and relatives in support of and supervised by a registered nurse. The post holder will be directly

delegated and will carry out assigned duties including enhanced clinical skills to support the work in Clinical

Investigation Unit, Ninewells Hospital.

3. ORGANISATIONAL POSITION

Senior Charge Nurse/Team leader

Staff Nurses

Healthcare support Worker (Postholder)

4. SCOPE AND RANGE

To provide a high quality, safe and supportive environment in order to care for patients within Clinical

investigation Unit on the Ninewells site to meet identified care needs.

The post holder may be required to provide care in the following types of environment:

Clinical Investigation Unit

Infusion Bay

The post holder has responsibility for:

Staff Management /Supervisory Responsibilities

Support registered nurses in the orientation of new staff

Demonstrate own duties to new starts. Provide advice and support/guidance of less experienced staff trained or

untrained

Budgetary Responsibilities

Effective participation in dealing with supplies ordering, patients valuables and use of equipment

5. MAIN DUTIES/RESPONSIBILITIES

Care Delivery

Carry out assigned tasks in delivering and supporting patient care under the direction of a registered nurse

to ensure delivery of a high quality of patient care

Co-operate with and maintain good relationships with other disciplines that are attending and treating

patients to maximise care

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Maintain good relationships and an empathetic approach to patients/clients/carers and relatives and refer

them to a registered nurse for any questions they may have on the clients’ condition or for any suggestions

or complaints that they wish to raise

Report observed changes in the patients’ physical/psychological needs and participate in maintaining

accurate and up-to-date records to ensure effective communication

Adhere to Infection Control Policies

Participate in quality improvement initiatives within the clinical area

Health & Safety

Work within NHS Tayside policies and procedures to ensure maintenance of safe working practices for

patients, colleagues and self

Resource Utilisation

Adhere to NHS Tayside procedures regarding the use of supplies and equipment in order to promote the

effective and efficient use of resources

Delegated responsibility for organising and planning of support workers off duty (supervised by co-

ordinator)

Maintain stock levels of supplies including the preparation of orders to support the smooth running of the

area as required

Education

Participate in personal and career development plan to maintain skills and develop personal growth in order

to maximise contribution to service delivery

Quality

Acknowledge the diversity of individuals respecting their rights, privacy and confidentiality

Induction Standards & Code of Conduct

Your performance must comply with the national “Mandatory Induction Standards for Healthcare Support

Workers 2009” and with the Code of Conduct for Healthcare Support Workers.

6. COMMUNICATIONS AND RELATIONSHIPS

Communicates continuously re routine daily activities, with a wide range of health and social care

workers, patients and families utilising a wide range of media such as telephone, verbal and written

communications. Demonstrates sensitivity and empathy when communicating with people.

Communicate effectively with patients who may have barriers to understanding i.e.

Establish and maintain relationships based on mutual respect communicating on a regular basis with the

patient/relatives/multidisciplinary team and external agencies (where appropriate) involved in the provision of

care. e.g. explanation to patients regarding blood samples

Communicates information relevent to patients condition.

7. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Extensive experience as a nursing auxiliary/healthcare assistant

Experience of working in a hospital / ward setting or equivalent community placement

SVQII1 OR recognised equivalent in healthcare (or SVQ11 / Niche programme and willingness to

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work/working towards SVQ111)

or equivalent work experience working in a caring environment/role

Willingness to help develop and expand role through further training and education

Relevant knowledge of care and related procedures. i.e. Clinical observations

Ability to work with people and as part of a multidisciplinary team

Effective written and verbal communication skills

Ability to carry out assigned tasks effectively in a busy environment

Basic information technology skills or willing to work towards

Existing competence in identified enhanced clinical skills / willingness to work towards – Vital Signs,

Cannulation , ECG , Catheterisation, venapuncture.

8. SYSTEMS AND EQUIPMENT

The nursing assistant uses, stores and maintains the following types of equipment in line with local

policies/procedures: Examples include:

Manual Handling

Hoists

Wheelchairs

Trolleys

Beds

General manual handling equipment eg. Slide aids

Commodes and bedpans

Information Technology

Maintenance of patient records

e.g updating patients nursing or medical notes with relevant information

Basic information technology skills

Report Datix via AIM system

Update trakcare each shift

Near Patient Testing

Blood Glucose Monitoring

Blood Pressure Recording

Urinalysis

Pulse Oximetry

12 LEAD ECG

Responsibility for Records Management

All records created in the course of the business of NHS Tayside are corporate records and are public records

under the terms of the Public Records (Scotland) Act 1937. This includes email messages and other electronic

records. It is your responsibility to ensure that you keep appropriate records of your work in NHS Tayside and

manage those records in keeping with the NHS Tayside Records Management Policy and with any guidance

produced by NHS Tayside specific to your employment.

9. PHYSICAL DEMANDS OF THE JOB

Examples include:

Physical Skills: Regularly throughout the shift

Skills to assess suitable site for cannulation

Skills to safely manoeuvre wheelchairs, trolleys, beds and other equipment

Skills to safely support patient mobility

Use of aseptic techniques in preparation for patients testing/procedures

Application of simple dressings

Completion of basic CPR course with yearly updates

Technical skills – i.e. Cannulation / venepuncture.

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Physical Demands: Regularly throughout the shift

Patient movement with and without use of mechanical aides, manoeuvre patients

Move quickly in response to emergency in any area of hospital i.e. Participation in cardiac arrest perform

CPR/ECG,cannulation

Required to work in confined spaces when carrying out procedures

Push trolleys, wheelchairs, beds, patients lockers

Stand/walking for the majority of shift.

Mental Demands: Frequently for periods throughout the shift

Concentration required when undertaking personal care for patients

Frequently required to re-prioritise change from one task to another at short notice if being asked by practitioner,

doctor, ward staff i.e. urgent bloods to be taken ECG to be done

Frequent interruptions: causing unpredictable workload: telephone, colleagues, patients, buzzers

Emotional Demands: Regularly throughout the shift

Communicating with distressed/anxious/worried patients/relatives.

Caring for the terminally ill.

Caring for patients following receipt of bad news.

Dealing with patients with severely challenging behaviour i.e. Patient with adult learning difficulties

Dealing with patients who are abusive and aggressive whilst carrying out invasive procedures

Dealing with patients with sensory impairment

Care of patient after death

Attending cardiac arrests

Working Conditions: Regularly throughout the shift

Frequent exposure to body fluids, faeces, emptying bed pans/urinals, catheter bags

Exposure to verbal aggression (occasional)

Exposure to physically aggressive behaviour (occasional)

Shift patterns – day and night rotation

Exposure to infection and infected materials/people

10. DECISIONS AND JUDGEMENTS

The postholder will be expected to work unsupervised for the majority of a shift and exercise initiative when

providing patient care, however, a registered nurse will be available for advice and guidance

Assignment of work will be by the Senior Charge Nurse/Nurse in Charge.

Planning sequence of own work and re-prioritising throughout shift depending on patient needs

Acknowledging changes in patients conditions, work or care environment and reporting to the registered nurse or

appropriate other healthcare individual

Work review and formal appraisal of performance will be carried out by the Senior Charge Nurse, Clinical

Investiagtion Unit

11. MOST CHALLENGING /DIFFICULT PARTS OF THE JOB

Managing competing demands on time

Knowledge and ability to interact with the different multi specialist areas

Postholder should show confidence when working most of shift unsupervised in any area of hospital

Ability to prioritise

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Recognise and assess change in patient condition when carrying out clinical procedures i.e. Insertion of catheter

Assessing and selecting appropriate access for cannulation/venepuncture

Support patients to follow treatment plan

Ensuring patient safety at all times

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Person Specification

POST REF NO: PS/231/18 JOB TITLE/BAND: Healthcare Support Worker. Band 3 LOCATION: CIU/MOPD HOURS: 37.5

CRITERIA

ESSENTIAL

DESIRABLE

EVIDENCE

EXPERIENCE:

Previous experience working within a healthcare setting providing patient care.

Evidence of ability to work within and contribute to a team environment whilst also able to work unsupervised and exercise initiative.

Extensive experience of band 2 role in a variety of settings.

Application and Interview

QUALIFICATIONS: (Training; Research; Publications)

Must have a good educational background and a high standard of written and verbal communication. Must be prepared to undertake further education relevant to the role. Good standard of education in numeracy and literacy.

SVQIII or equivalent. NEWS recording. Venepuncture. ECG recording. Catheterisation. Previous experience/competence in use of IT systems:

PECOS

Trakcare

ICE

Application and Interview

KNOWLEDGE & SKILLS:

Excellent listening and interpersonal skills particularly when dealing with people either in person or on the phone. Effective communication skills both verbal and written. Excellent working knowledge of and conforms to Health Care Support Worker Code of Conduct at

Enthusiasm to learn and develop. Clinical skills: Cannulation, phlebotomy, catheterisation, ECG recording. Knowledge and use of NEWS. Ability to

Application and Interview

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all times. Proven ability to work autonomously as well as part of the multi disciplinary team without direct supervision. BEACH trained or equivalent.

complete/update all admission documentation.

PERSONAL QUALITIES:

Excellent conduct and professional behaviour towards colleagues, patients and families. Demonstrates a caring, empathetic and non-judgemental approach to patient care, respecting the views and dignity of the diverse client group. Abide by all policies including NHST Employee Conduct Policy and Uniform and Professional Appearance policies. Ability to work under pressure with competing demands Flexible approach to needs of the service, able to work in a variety of settings to meet demands of job/shifts. Self motivated in regards to personal/vocational development.

Experience of and ability to liaise with other professionals when required.

Application and Interview

OTHER: (eg travel across Tayside)

Expected to work across CIU and MOPD areas. Flexible in providing cover. Ability to work within all areas of NHST

Willingness to travel across sites.

Application and Interview

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General Information

POST REF NO: PS/231/18

JOB TITLE/GRADE: Healthcare Support Worker, Band 3

LOCATION: CIU/MOPD, Ninewells Hospital

Conditions of Service

The terms and conditions of service for this post are those determined by the NHS Staff Council.

Remuneration The current salary scale for the post is £18,292 to £21,349 per annum (pro rata for part-time staff). Placing on the scale on appointment is normally at the minimum but may be higher subject to verification of previous relevant service. Salary is paid monthly by Bank Credit Transfer.

Hours of Duty The hours of the post are 37.5 per week. The contracted weekly hours may be worked over any reference period, e.g. 150 hours (pro rata for part time staff) over four weeks or annualised hours, with due regard for compliance with employment

legislation, such as the Working Time Regulations. Start and finish times will be determined by the needs of the service.

Superannuation New employees are automatically enrolled into the NHS (Scotland) Superannuation Scheme, but may opt out later should they choose. The pension scheme is provided by Scottish Public Pensions Agency. All benefits are explained on the SPPA website www.sppa.gov.uk

Employee contribution rates with effect from 1 April 2018 are as follows:

Annual Pensionable Pay (Full-time equivalent)

Contribution

Up to £16,928 5.2%

£16,929 to £22,439 5.8%

£22,440 to £27,910 7.3%

£27,911 to £51,481 9.5%

£51,482 to £73,498 12.7%

£73,499 to £114,760 13.7%

£114,761 and above 14.7%

Contributions are subject to tax relief and reduced National Insurance contributions. NHS Tayside also makes a substantial contribution towards scheme benefits – currently around 14% of basic pay.

Annual Leave On appointment = 27 days (pro rata for part-time Staff) or 5.4 weeks per year.

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After 5 years aggregated service = 29 days (pro rata for part-time staff) or 5.8 weeks per year After 10 years aggregated service = 33 days (pro rata for part-time staff) or 6.6 weeks per year Public Holidays = 8 days (pro rata for part-time staff) or 1.6 weeks per year

References All offers of appointment are subject to receipt of two satisfactory references.

Occupational Health Clearance

All offers of appointment to new entrants to the National Health Service are subject to a medical examination. Medical examinations are arranged and undertaken by Occupational Health (OH).

Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003

The Rehabilitation of Offenders Act 1974 allows people who have been convicted of certain criminal offences to regard their convictions as ‘spent’ after the lapse of a specified period of time. The period of time depends upon the sentence imposed. However, some criminal convictions can never be regarded as spent. These convictions are for serious crimes and must always be disclosed. Further guidance on the offences included in the list can be found at: https://www.mygov.scot/offences-always-disclosed/ Any information you do disclose will be treated confidentially and only shared with those who need to know. Having a conviction will not automatically debar you from obtaining employment with NHS Tayside. Careful consideration will be given to the relevance of the offence to the particular post in question. If you are appointed and it is found you did not disclose previous conviction(s), which you were legally obliged to disclose, then disciplinary action up to and including dismissal may be taken.

Disclosure Scotland

The successful applicant will be required to become a member of the Protecting Vulnerable Groups Scheme (PVG) in respect of regulated work with protected adults and regulated work with children. A PVG

certificate contains all unspent and certain spent conviction information.

It also contains any other non-conviction information that the police or other government bodies think is relevant. Disclosure Scotland continually monitor PVG scheme members' records for vetting information including criminal convictions that may affect their suitability to work with vulnerable groups.

Immigration, Asylum and Nationality Act 2006

It is a criminal offence for an employer to employ anyone who does not have permission to live or work in the UK. Shortlisted applicants will be asked to produce specific original documentation at interview e.g. Passport, or full birth certificate together with an official document giving the applicants permanent National Insurance Number and name issued by a Government Agency or a previous employer, as well as photocopies of these documents.

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Healthcare Support Workers

All NHS Scotland employees that are not governed by a regulatory or professional body are considered to be healthcare support workers. On appointment, you will be expected to comply with the NHS Scotland Mandatory Induction Standards and Code of Conduct for Healthcare Support Workers. Healthcare Support Workers are expected at all times to practice competencies that demonstrate insight, understanding and mutual respect of patients, their families, carers and work colleagues. Whether in a clinical or non-clinical role you are expected at all times to be an exemplar of person centred care, embracing the Code of Conduct to a high standard as part of an integrated health professional team.

Smoking Policy NHS Tayside operates a No Smoking Policy and smoking is prohibited within NHS premises and grounds.

Fair Processing Notice

NHS Tayside is under a duty to protect the public funds it administers, and to this end may use the information you provide on your Application Form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information see: http://www.nhstayside.scot.nhs.uk/YourRights/NationalFraudInitiative/index.htm or contact robert.mackinnon@nhs.net.

Applications Completed forms should be returned to: recruitment.tayside@nhs.net quoting the job reference in the subject line or HR & OD Directorate, NHS Tayside, Level 9, Ninewells Hospital, Dundee DD1 9SY By closing date of 29 January 2019

Your Application Form must be completed in full. Please note copies of Curriculum Vitae, Qualifications and Course Certificates will not be accepted at this stage.

All completed applications are held in HR & OD Directorate until the closing date. After the closing date a panel will meet to prepare an interview shortlist. Once this decision has been made, all shortlisted applicants will be emailed to invite them to attend for interview. It is important that you check your emails regularly, including your junk/spam folder. This process takes approximately 6 weeks. Therefore, if you have not been contacted regarding interview within 6 weeks of the closing date, your application has been unsuccessful and you will receive no further correspondence from HR & OD Directorate.

Thank you for your interest in working for NHS Tayside.