information management - the weakest link (apmg showcase london, june 2013)
TRANSCRIPT
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Information Management -the weakest link in your IT value chain?
Mark Smalley, IT Paradigmologist
@marksmalley &[email protected]
Use˄
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Happ
ines
s (%
)
Manager
Prog
ram
mer Consultant
Paradigmologist
Work is more fun than fun – Noël CowardSmalley.IT
IT Paradigmologist
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My Little Paradigm
Userorg
Demand
SupplyUse
Infosyst
ITdep
t
Use
Needs
Quality
Speed
Relationship
Innovation
Valuerealization
Alignment
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Userorg
Demand
SupplyUse
Infosyst
ITdep
t
Use
Needs
Quality
Speed
Relationship
Innovation
Valuerealization
AlignmentMis-
alignment
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Business executives say• 79% technology will be key source of innovation• 71% technology will be competitive differentiator• 46% IT organ. not well positioned to meet needs• 41% IT organization overly bureaucratic
Increasing business needsversus
IT’s difficulty to deliver
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@aslbislGartner EIM Maturity Model
Source: Capgemini IM Survey 2011-2012
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“IT doesn’t understand the business, but the business’
understanding of IT is even worse”
Prof. Jerry Luftman
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‘BITA’ = perennial top 5 IT management concern
2012US1. Business productivity and cost reduction2. = Business agility and speed to market3. IT and business alignment4. IT reliability and efficiency5. Business process re-engineering6. IT strategic planning7. Revenue generating IT innovations8. IT cost reduction9. Security and privacy10. Globalization
2011US/EUR
4/3 2/11/16/43/55/79/-
10/68/8-/-
2010US/EUR
1/12/33/43/63/26/7-/-8/89/15-/-
Sour
ces:
SIM
(US)
& B
ITTI
(E
UR)
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2012US1. Business productivity and cost reduction2. = Business agility and speed to market3. IT and business alignment4. IT reliability and efficiency5. Business process re-engineering6. IT strategic planning7. Revenue generating IT innovations8. IT cost reduction9. Security and privacy10. Globalization
2011US/EUR
4/3 2/11/16/43/55/79/-
10/68/8-/-
2010US/EUR
1/12/33/43/63/26/7-/-8/89/15-/-
Sour
ces:
SIM
(US)
& B
ITTI
(E
UR)
Increasing business needsversus
IT’s difficulty to deliver
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i it zat
dom
m
ion
oC
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Peter Hinssen - YouTubeThe TIGER & the ROCK
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Userorg
Demand
SupplyUse
Infosyst
Supply
ITprov
ITdep
t
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ITafd
Userorg
Demand
SupplyUse
Infosyst
Supply
ITprov
ITdept
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Userorg
ITdep
t
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ITafd
Userorg
ITprov
ITdept
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IT Promiscuity
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SpringIT
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3,6% work time wasted due to poor user training = 9.2 Billion EUR (NL)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Misinterpretation costly decisions IT budget spent on
wrong solutions/services
Delayed business projectsMissed
opportunities competitive disadvantage
Governance issues
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Verrichtenbedrijfsvoering
VerrichtenIT
Richtenbedrijfsvoering
RichtenIT
Inrichtenbedrijfsvoering
InrichtenIV
InrichtenIT
VerrichtenIV
RichtenIV
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Verrichtenbedrijfsvoering
VerrichtenIT
Richtenbedrijfsvoering
RichtenIT
Inrichtenbedrijfsvoering
InrichtenIV
InrichtenIT
VerrichtenIV
RichtenIV
Verrichtenbedrijfsvoering
VerrichtenIT
Richtenbedrijfsvoering
RichtenIT
Inrichtenbedrijfsvoering
InrichtenIV
InrichtenIT
VerrichtenIV
RichtenIV
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ITOrg
User Org
Demand
SupplyUse InfoSyst
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InfoSyst
Information & Technology
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ITOrg
User Org
Responsibilities
InfoSyst
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ITOrg
Supply
Responsibilities
Guidance
InfoSyst
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User Org
Demand
Use
Responsibilities
InfoSyst
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Information Management
“The means by which an organization efficiently
plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that
information is identified and exploited to the fullest extent.”
Queensland Government Information Management Policy Definitions, December 2009,
version 1.0.1
“A corporate responsibility that needs
to be addressed and followed from the most
senior levels of management to the front
line worker. Organizations must be held and must hold
their employees accountable to […] manage
[…] information appropriately and responsibly.”
Association for Information and
Image Management (AIIM) What is Information Management?
ResponsibilityValue
Technology
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ITOrg
User Org
InfoSyst
Demand
SupplyUse
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InfoSyst
Demand
SupplyUse
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Business
Strategy
Business Projects
BusinessOperations
InformationStrategy
Functionality Management
UsageManagement
IT Strategy
IT Projects & Releases
IT Operations
ApplicationStrategy
ServiceStrategy
ApplicationMaintenance
& Renewal
ServiceDesign & Transition
ApplicationSupport
ServiceOperation
IT Services
IT SupplyBusiness
BiSL ASL ITIL
BiSL ASL ITIL
Bus. Info. Mgmt incl. IT Demand Mgmt
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itSMF Singapore 2013 Annual Conference - Value of ITSM
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itSMF Singapore 2013 Annual Conference - Value of ITSM
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Benefits Mental health service provider
Hospital
Corporate governance Data registration & security
Business process efficiency Business involvement Decision-making Resource allocation Project after-care Business satisfaction Supplier management
Bottom Line
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itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Directinformation
strategy
Changefunctionality
Supportusers
Governinformation
Management
Manage information management
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itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Ope
ratio
nsSt
rate
gy
Information strategy cluster
Establishtechnologicaldevelopments
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ITOrg
User Org
Demand
SupplyConsumptionInfoSyst
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Demand
& Use
ITSM(supply
)
Architecture
ProjectManagemen
t
Internal Control
SecurityEGIT
COBIT 5 vs BiSL
Relationship:x = weak
xxxx = strong
I-organisation strategy
Information
coordination
Information
strategy
Managemen
t processe
s
Use managemen
t
Connecti
ng processe
s
Functionality managemen
t
EDM Evaluate, Direct and Monitor x x xAPO Align, Plan and Organise x xx xxx BAI Build, Acquire and Implement xx x xx xxxxDSS Deliver, Service and Support xx MEA Monitor, Evaluate and Assess
Business IT Architecture Series ASIA 2013
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itSMF Singapore 2013 Annual Conference - Value of ITSM
●COBIT & BiSL●ITIL & BiSL●I&T
www.aslbislfoundation.orgBiSL / Publications / White Papers
Freebedside reading
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itSMF Singapore 2013 Annual Conference - Value of ITSM
●BiSL Pocket Guide●BiSL Framework book●BiSL Self-assessment
www.aslbislfoundation.orgBiSL / Publications / Books
www.vanharen.net
Even more valuablebedside reading
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I T
$ ?
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Chris Dancy@ServiceSphere
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[email protected]@marksmalley