information management in it enterprises and the outsourcing edge
TRANSCRIPT
Information Management in
IT Enterprises and the Outsourcing Edge
Ravi K. ChannavajhalaChief Technology OfficerChoice Solutions Inc.
The CXO’s Balancing Act
Minimize risk:• Ensure security and continuity of
internal business operations, while minimizing exposure to external risk factors
• Regulatory Compliance
Maximize return:• Improve business results; grow
revenue and earnings, cash flow, and reduced cost of operations
Improve performance:• Improve business operations
performance end-to-end across the enterprise
• Increase customer and employee satisfaction
Increase agility:• Enable the organization to
adapt to changing business needs
© 2006-07 Choice Solutions, Inc
Your Your EnterpriseEnterprise
IT future state
Applicationmaintenance
20%Applicationinnovation
42%
Infrastructureinnovation
10%
Infrastructuremaintenance
28%
IT current state
Applicationmaintenance
30%
Applicationinnovation
23%
Infrastructureinnovation
5%
Infrastructuremaintenance
42%
Effective outsourcing – An answer to CXO’s Challenges
Truly effective outsourcing occurs when your organization can focus on innovation and not maintenance/management
© 2006-07 Choice Solutions, Inc
Balancing Act Dilemma
If 75% of the budget is being spent on maintenance, why not leverage outsourcing for reducing costs?
Today Infrastructure Management key components Systems Management Network Management Information Management Security/DR/BCP Applications which utilize all the mentioned above
Today the corporations are spending more money on managing information (E-mails, Documents, Compliance Data, Images, Drawings, R&D data, Disaster Recovery etc.) than systems and networks combined.
As a starting point focus on Information Management strategy to reduce costs that could lead to a curb on your present and future burgeoning information repositories
© 2006-07 Choice Solutions, Inc
Why Information Management?
We have entered the era of information-centric computing!
InformationCentric
2000 and beyond
ServerCentric
early 1960s
© 2006-07 Choice Solutions, Inc
Distributed & Network
Centric80s & 90s
What is It?
Disk space management? Application data management? Database/Data warehouse repositories
management? Content/Document management? Messaging management (e-mail, IM)? Data retention for regulatory
compliance? Establishing critical data availability/DR
policies? Storage on demand? Panacea to all things information?
© 2006-07 Choice Solutions, Inc
Definition – Data Collection, Organization and Management with Focus on Availability
Types of data Operational Strategic Transformational (Tactical)
Collection and organization over many data repositories or tiered structures of data
Management is policy-driven process of retaining, aging and retiring data Goal: Achieve fine-grained information lifecycle
management
© 2006-07 Choice Solutions, Inc
Information Management Challenge?
Vendors pitching
competing technologies re-packaged
and re-named
Competing Technologies
“Oh, we have this, we have
that…..we have everything you
need and we will throw in the
kitchen sink too…”
Vendor Promises
Vendors trying to lock you into
proprietary standards with scant regard to
the open standards
Proprietary vs. Open
SANCAS
FC SASCIFS
SRM
BURA
iSCSIPFS
GNS
FC-AL
BCPSCSI
ATA
NAS
FC-SW
DRRAID
NFS ILM
CDP
SMI-S
Alphabet Soup
SaaS
SOA
N-Tier
© 2006-07 Choice Solutions, Inc
Cut through the Cut through the clutterclutter
Apps…CM/DMCRMERP
Your Enterprise Information Management Tightly coupled applications & infrastructure
Information Stocks (Strategic, Operational, & Transformational)
Structured Data (Databases) Unstructured Data (End user files)
Infrastructure Layer (Systems, Networks, Storage, Security..)
Information Management Strategy
Goal: Achieve fine-grained information lifecycle management
Enterprise Applications LayerEnterprise Applications Layer
Information Management in an Outsourcing Perspective
Reduce capital investment considerably Reduction in equipment costs Reduction in people costs
Gain an advantage over competition Engage outsourcing firms for quicker technology adoption Enhanced agility to quickly meet the business challenges
Reduced maintenance costs Dramatically reduced TCO of information management
A well managed IT infrastructure Balancing business realities and the expectations from IT With SLAs defined with outsourced vendor, business interruptions are
managed better Additional factors such as reliability, security and availability
can be demanded from the outsourcing firm To ensure over all comfort periodic audits can be done through
an independent vendor
© 2006-07 Choice Solutions, Inc
Services as a part of an integrated delivery model …
Enterprise IT
Business process
alignment
Application development and
integration
Systems Integration
Services
End user Workplace
Management
Application Services
Business Continuity
Infrastructure Management
Business Process
Outsourcing
Outsourcing
End User Support
Hardware/Software/Application Support
IT Education & Training
© 2006-07 Choice Solutions, Inc
What do you need in a vendor to leverage outsourcing….
© 2006-07 Choice Solutions, Inc
Optimize Cost
High Quality
Breadth of Services
Elasticity
Range of Services
Credentials
Industry Partnershi
ps
Strong Partnershi
p
Innovation
Global Presence
Customer Service
Global Account Mgmt
Reduced Risk
E2E solution
s
InnovationProcess Accredita-tion
Your outsourcing vendor
Conclusions
Stop throwing more money at outdated solutions It does not work! At the best a stop gap approach. Information is only going to grow and doesn’t respect “economics of
scarcity”.
Leverage available technologies and get a handle on your information management
Focus not on acquisition costs but TCO and ROI
Establish a value based on your information attributes and eventually go for tiered-data approach
For lowering costs and quick adaptability
Leverage services of principals as well as consulting companies for a consolidated policy-driven approach
Consider outsourcing where the thorny issues such as BURA, DR are involved
Call for Action
© 2006-07 Choice Solutions, Inc
About Choice Solutions, Inc
Founded: 1991 Presence: 12 offices globally ISO9001: 2000 Certified Business Units (Lloyd’s of London) Dun and Bradstreet 2.A Credit Rating Multiple technology partnerships:
Microsoft (Gold), EMC, IBM, Adobe, APC, Symantec, Tandberg Data and others.
Named “One of the top 200 Information Technology Firms” by Dataquest (DQ) India
Tenured technology and management staff Choice branded technology solutions Outsourced support expertise 100% referable client base Dedicated to customer centric solutions and services Flexible engagement models with SLA’s to ensure
effective cost and risk management
© 2006-07 Choice Solutions, Inc
Contact Information
[email protected]: (508) 229-0044http://www.choice-solutions.com
© 2006-07 Choice Solutions, Inc
© 2006-07 Choice Solutions, Inc