information leaflets: are they effective ? s mathers* +, r chesson + *nhs grampian + the health...
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Information leaflets: are they effective?
S Mathers*+, R Chesson+
*NHS Grampian +The Health Services Research Group.
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Examinations were described
‘...invasive in nature, routine to hospital staff but unique and strange to patients.’
Wilson-Barnett, 1985.
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‘...high-tech imaging in a low touch world...’
Murphy, 1999
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Main aims
• establish participants level of knowledge of CT scanning prior to scan
• determine how patients use the information provided
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• Participants– 150 non-emergency first-time attenders for CT
scanning referred by hospital consultants
• Ethical approval was gained
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Methodology
Phase 1:
-postal questionnaire sent prior to receiving appointment and information material
Phase 2:
- telephone interview prior to attending but after receipt of the information material
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To assess patients knowledge of CT scanning
12 basic questionse.g.
1. A CT scan is a specialised x-ray examination where pictures are taken of the inside of
your body.
2. You will be asked to lie still.
3. You will be asked to hold your breath.
Options: True, False, Don’t know.
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Results
• 77% response rate (n=115)
• Mean age 55.7years (range 19-86 years)
• 35 men and 47 women
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Results
• 30% correctly identified they were to have a CT scan
• Use of information– 50% read it on arrival– 40% read it more than once– 67% showed it to someone else– 3 did not read it at all
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Knowledge of CT scanning
• Prior to receiving leaflet 5.58 (range 0-12)
• Post receipt of leaflet 9.1 (range 4-12)
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Conclusions
• Information leaflets are effective in increasing patients knowledge of CT scanning
• Patients do use the information material they are given
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Acknowledgements
Grampian University Hospitals NHS Trust Endowment Fund,
2002-2003