Self-Service Analytics is the New Competitive Advantage

Michael Corcoran Sr. Vice President Information Builders

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Today’s Disruption

Digitization:

Challenge vs Opportunity

Do Users Spend More Time Gathering Data Than Analyzing It?

Does “BI” mean “Bottlenecked Intelligence”?

Finance

Supply Chain Partners

Operations

Customers

Information Technology

Do Your Analytic Tools Find Discrepancies or Create Them?

Has “Justifying Information” Become Routine?

Copyright 2007, Information Builders. Slide 7

Self-Service Business Intelligence and Analytics

IT Business The Business Takes Ownership Of Process And Intelligence

Forrester highlights that IT is losing its control over business intelligence platforms, tools and applications often due to IT’s inability to operate at the increased pace of the business. The report also notes that business process management, again a traditional domain of IT by-and-large, is increasingly becoming the domain of other functions as “a new class of users demands more user-friendly, self-service features to automate ad hoc processes without expensive and scarce IT resources.”

- Forrester Research

Who Needs It?

Business Intelligence & Analytics

Business Analyst

Operational Worker

Data Scientist

Partners

Customers

Data Mining Statistics

Predictive

Spreadsheets Data Discovery

Query & Analysis

Managers

Mobile Apps Portal

e-Statements In-store Kiosk

Supplier, Distributor,

Retailer Portals

Decision Support Apps Reports

Performance Metrics Event-driven Alerts

Dashboards Scorecards Powerpoint

Production Reports

Back Office Operations, Partners, Customers 22% 78%

Self-Service BI & Analytics for Everyone

Information Builders’ Strategy for Customers

Pervasive (Operational) BI and Analytics

Employees Operational Reporting & Alerts, Decision Support, Performance Benchmarks

Operationalize Insights, Change Culture, Optimize Processes

Performance Benchmarks, Information Exchange

Partners, Suppliers & Distributors

Operational Optimize Supply Chain, Meet SLA’s Eliminate Waste

Customers, Citizens, Patients & Students

Vital Self-service Experience, e-Statements

New Revenue, Loyalty/Retention, Public Awareness Data Monetization

Back-Office BI and Analytics

Executive Management

Strategic Metrics Dashboards Scorecards

High-level Decision-making

Analysts Analytical Analytics Advanced Analytics

Generate Insight, Identify Problems & Trends

Organizational Role

Analytical Requirements

Analytical Users Results

The Power of Broad Analytic Adoption

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1. Generates insights to fuel new ideas

2. Leads to monetization strategy and growth

Data Monetization

Information as a revenue generating product

New opportunities from the data you have

Adding value by adding data

Big data drives new opportunities

The New Customer Online Experience

Self-service insight

Consumer loyalty

Competitive differentiation

Educating your customer through insight

Driving Profit Through Behavior

Comparative benchmarking

Employee performance

Partner performance

Eliminating Fraud, Waste and Abuse

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Driving Revenue and Profitability From Your Data

InformationWeek 2015 CIO Survey

Top Barriers to Analytics and BI Success

Information Builders’ 3i Platform Transforming Data Into Business Value

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Broadest Self-Service BI & Analytics Offering

WebFOCUS InfoAssist+

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Visual Data Discovery

Reporting

Interactive Publishing

Mobile Content

Rapid Dashboards

MS-Office Documents

InfoAssist+

Self-Service Business Intelligence and Analytics

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Tools vs Apps

IT Developers Management Operational Employees Business Partners Customers

Tools for IT and Analysts; InfoAppsTM for the Masses

Self-Service BI and Analytics for Everyone

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App Studio InfoAssist+

Data Discovery

Predictive Analytics

Social Intelligence

Search

Location Intelligence

Reporting Query and Analysis

Dashboards

Generate & Deploy Insights

InfoAppsTM

Dashboards & Scorecards

Governed Self-service Reporting

Mobile InfoApps E-Statements

Data Discovery InfoApps

Predictive InfoApps Search & Social Analytic

InfoApps

Portal

Create your own App Store experience

Operationalize Insights & Monetize Data

Business Analysts

Total view of the business Proactive vs Reactive management

Management

Operational Workers

Business Partners

Customers

Roles and Responsibilities

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Self-Service for Everyone

Business Analysts

Information Technology

Publish Visualizations, Reports and Dashboards

Create highly Interactive analytic Apps for the masses.

Leverage Analyst content Manage and govern data.

Operationalize insights Real-time decision-making Optimized business processes Drive performance/accountability

Align partner performance Ensures SLA’s are met

Improved customer experience Improved experience/loyalty New revenue

Our Customers In Their Own Words

THANK YOU!

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Michael Corcoran michael_corcoran@ibi.com