information and resources – what do you need? nhs education for scotland: developing ssks and the...
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Information and resources
– what do you need?
NHS Education for Scotland: Developing SSKS and The Knowledge Network to support the Workforce in implementing
the Self Directed Support National Strategy and Bill
25th June 2012
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Introduction• Quick overview of:
– What we are developing?– Who is this site for?– How are we finding out what information people want and need?
What have we found out so far?– What are SSKS and The Knowledge Network and why are we
developing them when other sites exist?• Hearing from you:
– Main groups of users– Focusing on one user– How would the user that you have identified like information
presented?
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What are we doing?
• To enable the workforce to support people to have choice and control on how their individual budgets are used by:1. Information - providing access to existing quality
assured information, amalgamating and sign posting existing information for practice.
2. Learning resources - seeking to challenge and enhance practice by providing access to resources to encourage reflection and learning.
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Who is this resource for and when will in be ready?
• SDS has relevance to a wide and varied audience, including:– service users, practitioners in health and social services, the
new personal assistant role, educators and many more. – Information will be made available to support the social
services and health workforce.• 9 month project, due for completion by end of
January 2013.
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How are we uncovering the information needs of the workforce?
1. Key stakeholder interviews 2. Questionnaire consultation -
https://www.research.net/s/BC5B3263. Virtual reference group
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What have we uncovered so far?
79 responses to the questionnaire, mainly from managers:
• SDS general information and topics for practice
• SDS and personal and professional development
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SDS general information and topics for practice
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Employe
r law
Partnership working
Service redesignRisk enablement
Assessment and evaluation
Dis
abili
ty ri
ghts
Co-pro
duction
Workforce planning
Commissioning & Decommissioning
Motivating staff
Man
aging c
hange
Service modelsWorkforce developmentBest p
ractice blueprints
Innovation in service
Assessment and evaluation
Outcom
es fo
cuse
d
monito
ring
Support organisations
Implem
enting s
elf-d
irecte
d support
Exam
ples of S
DS in pra
ctice
What is self-directed support
Personalisation Personal outcomes
Implementing self-directed support – 69%
Examples of SDS in practice – 82%
What is self-directed support – 65%
Personalisation Personal outcomes – 67%
Risk enablement – 63%
Workforce development Innovation in serviceAssessment and evaluation – 62%
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SDS personal and professional development
needs
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ResilienceSelf Awareness
Effective partnership workingEmpathy
Negoti
ation
Influencing
Reflective practice
Empo
werm
ent
Leadership
Motivating
Asset based approach
Facil
itation sk
illsCreative thinking
Communication
Listening
Positive risk taking
Assessment skills
Self Awareness Leadership – 60%
Assessment skills – 63%
Empowerment Communication – 58%
Reflective practice – 56%Creative thinking
Facilitation skills – 52%
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What’s already out there?
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What are SSKS and The Knowledge Network and
how do they work?
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www.knowledge.scot.nhs.uk
www.ssks.org.uk
www.knowledge.scot.nhs.uk/olderpeople
www.ssks.org.uk/olderpeople
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We need you!
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Exercise 1 (a)Who are the main groups of users?
Front line worker
Personalassistant
Corporate and strategic leaders
Manager Other?
Time for activity – 5 minutes
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Exercise 1 (b)Focusing on one user, getting more specific
Time for activity – 15 minutes
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Exercise 2
Presenting information to users
Time for activity – 10 minutes
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Front line workerSomeone who provides social services directly, e.g. support worker, practitioner, social worker, occupational therapist, physiotherapist
Personal assistant
Corporate and strategic leadersSomeone with governance or strategic responsibilities for social services, e.g. elected member, management board member
Manager
Someone who has a management or supervisory role, e.g. team leader, middle/senior manager, training/policy manager
OPTION 1: Information categorised by job roles
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OPTION 2: Information categorised by topics
SDS Home
Topic 1
Topic 2
Topic 3
Topic 4
Topic 5
Topic 6
Intro text Intro text Intro text Intro text Intro text Intro text
Intro text Intro text Intro text Intro text Intro text Intro text
Intro text Intro text Intro text Intro text Intro text Intro text
Search all of SDS site…..
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Outcomes focused support planning
Support plan agreed
Support provided
ReviewThe gateway
‘Pre assessment screening’
Assessment of needs
‘Eligibility’
Discussion options
Direct paymentSupport arranged
Support providedDirect the support
Self directed support
Click on a stage in the process below to get access to practical information on self directed support including case studies and support organisations. For each stage, you can also access a range of learning materials.
OPTION 3: Information categorised by a process
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A blend of all of these approaches?
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Get in touchContact Knowledge Services Group:• Susan Lindner - [email protected]• Sandra Davies - [email protected]• Susan Paterson – [email protected]
Complete the consultation questionnaire:• https://www.research.net/s/BC5B326
Join the virtual steering group:• Contact Susan Paterson for more information