Information Advice Support Service

What is IASS:IASS deals with all telephone contacts and

referrals for Children & Young People requiring information, advice, support or services from Children’s Social Care in Birmingham

The team consists of:• Team Manager• Referral & Advice Officers• Social Workers• fCAF workers

IASS - Screening• All contacts and referrals will be screened

to ensure that urgent safeguarding referrals are processed promptly.

• All referrals should be:– Use the fCAF to demonstrate agency

involvement & evidence of intervention– Use the inter-agency referral form for serious

concerns– By phone for immediate concerns

IASS - Decisions:• A decision about a contact, referral or a

family CAF received into the team will be taken in most circumstances within 24 hours.

• Written decisions will be sent out to the referrer

• Where fCAF is recommended support will be offered

IASS - fCAF support• We intend to support you by providing

reassurance, advice, sign posting, and guidance in the completion of Family CAF and Integrated Support Plan meetings.

• The IASS fCAF team will support you with the initiation, evaluation and outcome monitoring of the fCAF episode.

IASS – Contact Details• Email: IASScitywide@birmingham.gov.uk• Phone: 0121 303 9515

• fCAF forms: www.birmingham.gov.uk/caf

• Interagency referral form: www.lscbbirmingham.gov.uk