Informal Oral Communication:Informal Talking

Dictating Letters and ReportsConducting and Participating in Meetings

Using the TelephoneListening

Nonverbal Communication

Voice Quality – talking with variations in pitch, delivery and volume.

Talking Style – blending voice quality and personality.

Word Choice – finding the right words for the listener.

Adaptation – fitting a message to the mind of a unique listener.

Good relationship between human beings require courtesy.

Good talkers use courtesy in their conversation

They encourage others to make their voice heard

Don’t dominate or drown out others. Apply the Golden Rule; accord others the

courtesy you expect from them.

Gather the facts Plan the message Make the words flow Speak in a strong, clear voice Give paragraphing and other mechanics

as needed Play back intelligently Proofread for accuracy

Plan the meeting Follow the plan Move discussion along Control those who talk too much Encourage participation from those who

talk too little Control time Summarize at appropriate places

As a participant in a meeting you should- Follow the agenda Participate Do not talk too much Cooperate Be courteous

Many businesspeople are discourteous and inefficient in phone communication.

Many of us have bad techniques.◦ Bad voice quality◦ Inconsiderate

When calling◦ introduce yourself and ask for person you want◦ explain purpose of call if unsure of person to

contact When answering

◦ identify company/office and offer to help◦ emphasize thoughtful answering practices

Identify yourself by name and affiliation Speak clearly and distinctly Deliver a complete and accurate message Give important information slowly End with goodwill comment

Turning off the ringer when it could disrupt others.

Not using them at social gatherings. Avoiding talking while driving. Avoiding discussing personal matters around

others. Not talking too loud. Calling from a quiet place.

The receiving end of communication. Caused more problems and sending end. It involves

◦ Sensing◦ Filtering◦ Remembering.

You must first want to improve. Then force yourself to pay attention. Work on the accuracy of your filtering. Think from the speaker’s viewpoint. Consciously try to remember.

Stop talking Put talker at ease Show talker you want to listen Remove distractions Empathize with talker Be patient Hold your temper Go easy on argument and criticism Ask questions Stop talking

It is the communication that occurs without words.

We use it to reinforce our words.

Four Types:a) Body Language:- How we gesture with arms, fingers, hands, face

and such- Our eye movements- Our physical appearance communicate about us

b) Space:Four types: Intimate Personal Social PublicWe communicate differently in each space, as

determined by our culture

c) Time:• How we give meaning to time is a third type of

nonverbal communication.• Punctuality, orderly activities vary in importance by

culture.

d) Paralanguage It is how the words are delivered. It creates meaning because of speed, pitch,

volume and connection of words. Expectancies about background, appearance,

appearance and personality are part of paralanguage.

THANK YOU ALL