INFORM + LISTEN WORKSHOPS16th June – 25th June 2014

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Welcome

• Introductions• House Keeping

– Toilets– Emergency procedures– Breaks– Name tags– Snax

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BIG Thank You

A

for working with us today

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Trialling a new way of working

As part of our partnership focus we are reviewing our process

with you - our customers, Treaty partners and interested parties:

• throughout the programme duration;

• to share the diversity in views;

• and develop concepts and ideas.

From the beginning.

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Today’s Session: Share + Tell

About YOU + US and our collective

EXPERIENCE

Interact and

participate

Remain open

minded

Openly listen to others

Be respectful and honest

Look for the

insights

Be constructive

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Our Story

A part of

Session 1Working with You for Wildlife, Research and

Collection

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“I have generally found their process fair and reasonable but would like to discuss [a number of]

issues with them more… ”

University

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Back of the envelope assessment 2013

Not an accurate re

flection of d

etails

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We made some assumptions

Not an accurate re

flection of d

etails

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And then we heard…

“DOC publicly stated ambitions to work in partnership to achieve more conservation for NZ.

The issues we have encountered in the permitting process do not reflect the behaviour of good working partnerships”

Community Group

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“…DOC does not make it easy for researchers to undertake research… this seems at odds with the new partnerships focus at DOC…”

“The current speed of the DOC permitting process is impractical for carrying out research in NZ”

Researchers

…and…

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“…Any savings they make with charging a fee automatically are far out weighed by the annoyance this process causes.”

Anon.

…plus…

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Unravelling the complexitiesWhy is the process so difficult? Surely it is an easy fix?

Over the last 60 years the wider system and internal processes has seen layers and layers and layers of law, policy and risk assessment applied.

• The Wildlife Act is 60 years old and can be interpreted broadly and narrowly

• Up to 300 policy documents could be applied to an application

• A standard permit may involve 60+ interactions among staff and customers

• Predominantly manual systems make coordination, consistency and integration difficult.

• It is not always clear how/when and why Treaty partners are consulted.

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Living Treaty partnershipsThe role of Iwi in the permitting process

Whanau, hapu, iwi are recognised guardians of our natural world through the Wildlife Act and Treaty settlements.

The Department has a unique role within Government in giving effect to Section 4 of the Conservation Act.

Outside In has also been designed to:

• Strengthen relationships through meaningful engagement

• Provide greater national consistency while still allowing for local iwi needs

• Recognise the relationship between Matauranga Maori and western science when assessing permit applications

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Designing our future with you

Representation only

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You To Share

Time for

Session 2Tell us your Story

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Individually Tell us about your experience when you have been applying and managing your authorisations from DOC.Task 1 - DRAW: What was your experience when:

1. You identified you needed an authorisation – what was the trigger?

2. How/Where did you go to find out what you needed to do?

3. What happened once you submitted your application?

4. Your experience after you received your authorisation?

DURINGBEFORE FIND AFTER

Task 2 – POST ITS: For each stage, WRITE• 3 things you liked or supported about the experience • 3 things you didn’t like/would like changed about the

experience

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Group Discussion: Share your stories

Each participant is to share with the table:

1. Your introduction: Name, company, position, outline of involvement with permits

2. Share and describe your story.

3. When sharing likes and dislikes, explain – WHY you chose to express these areas

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Can your group create a “map” that demonstrates the common customer experience when applying for a permit?

Can you agree on the top likes/dislikes and identify 3-5 points per team on each bullet:• ‘liked’ about the current experience; and• disliked/would change about the experience

GroupChallenge

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P rspective

Establish a

Session 3N

EW

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Individually

WRITE ON POST-ITS: What would you like to see in a future permissions system?

NUMBER your post-its in order of priority starting with 1 as your highest priority area

Parameters include:

No amendment or review of the Wildlife Act

Iwi engagement must remain an integral part of the process

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Can your group prioritise all post-its into four areas.

The challenge is to have an even number of post-its in each category

GroupChallenge

Must haves Like to haves

Don’t need Neutral/indifferent

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What’sNextSession 4

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How will we use your information today?The lenses of User Centric Design

Desirable for You

Possiblefor Us

Viable Financially

Developed with you:

UsefulUsableTransparentAccessible

CredibleEffectiveIntegratedTechnically

Cost vs BenefitSupports govt objectives

ValuableSustainableRobust

We are after:

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Designing future opportunities for your involvement

Input through website

1:1 Interviews

Feedback FormsDesign workshops

Feedback FormsPrototype testing

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BIG Thank You

A

for working with us today