INFINITE EXPERIENCE

ABOUT USContact Center Company (CCC) is a leading customer experience management company, headquartered in Riyadh, Saudi Arabia. We are currently present in two strategic locations across KSA, with a stronghold of 4000+ employees of both genders and are backed by a strong financial stability and a high Saudization rate.

Our differentiated innovation, agility, expertise and flawless execution enables us to deliver excellence in customer experiences and obtain high-performance results for our clients with every project we undertake.

Our spectrum of seamless solutions spans outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. We offer a variety of Solutions and Services that fit the business needs of different vertical markets with a strong services road-map that can go beyond customer expectations. We apply best-in-class practices to offer omni-channel operations to ensure that our outcomes for our clients are of the highest quality, scalability and productivity.

OUR BACKGROUND IN BRIEF

CCC is a joint-venture entity between Saudi Telecom (STC), the 10th largest telecom company in the world serving over 160 million customers in 10 different markets and Aegis, a conglomerate customer experience management company, operating in 44 global locations for over 150 clients across diverse sectors. CCC stands as the industry forerunners as we leverage the domain experience of Aegis with strong local image of STC.

• Caring • Excellence • Agility • Passion • Commitment • One Family

To create an environment for Empowered Employees, Satisfied Customers, and Maximize Value for Shareholders.

MISSION

To be a leader in Customer Experience Management through excellence in execution and continuous innovation.

VISION

VALUES

Aegis is a global business services provider of customer experience management comprising outsourcing, technology and digital business. It is committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.

THE COMPANY IS WELL-POSITIONED TO DELIVER GROWTH TO SHAREHOLDERS

Expansive portfolios - the company has increased its portfolio of solutions to target a wide range of business transformation and customer interactions services.

Strong operations in 44 locations across 9 countries with 40,000+ employees.

Strong market position - It services over 150 clients, enhancing business experience for end user customers across verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

Innovative solution delivery for clients with advanced technologies and sophisticated strategies.

Global acknowledgement for its thought leadership, aggressive growth strategy and domain expertise.

STC is the largest telecommunication services provider in the Middle East and North Africa. It is the leading operator within the Kingdom of Saudi Arabia, and its international presence extends to 10 countries.

THE COMPANY IS WELL-POSITIONED TO DELIVER GROWTH TO SHAREHOLDERS

Consistent history of success and delivering growth in key metrics.

Strong market position in KSA and an expanding presence in key regional growth markets in which STC can leverage its expertise in the sector.

Operating in growth markets – domestic regional trends driving adoption of mobile and broadband services.

Innovative solution delivery for customers across fixed, mobile and data products.

Strategic approach to costs – STC is leveraging its investment in NGN networks and international markets to create synergies that will reduce future OPEX.

Strong balance sheet and healthy cash flow - well placed to gain access to substantial levels of debt to fund future investments if needed.

Establishing PartnersSaudi Telecom Company (STC) GLOBAL AEGIS

Global & Local Presence

Saudi Arabia

Riyadh

Jeddah

FACTS Why Choose CCC?

LARGESTContact center

in the region

180M+Transactions

4000+Employees

24/7Operations

40+Quality Evaluator

VERY HIGHSaudization Rate

LARGESTFemale call center

CCC is a leading local customer experiencemanagement company with global bestpractices

STATE-OF-ARTWork environment

Providing optimum local support anddomestic job creation.

Dedicated to be the hub of customercare in Saudia Arabia.

Creating highly-trained and diverseworkforces.

Creating a valuable partnership with our clients to meet their expectations.

Offering state-of-the-art infrastrutures,facilities, and technologies.

Health CareTelecom Government

Travel & Leisure BFSIRetail

OutsourcingMulti-channel outsourcing servicesoffering that is at ease with yourbusiness and close to your customers.

Transform to the power of emerging technologies anddigitality.

Gain your tech-edge with our tech-savvy solutions.

Digital Business Technology

Our Services Industries

Managed ServicesBuild consistant, competent brand experience - anywhere, anytime

CCC has the capability to deliver consistent customer experience across all the customer touch points in a managed service model. We help organizations to provide excellent experiences to their customers by meticulously managing every customer-company interaction along the entire lifecycle. By measuring and monitoring the quality of interactions along with tracking and action, we enable a strong affinity between the customer and the brand, thus delivering differentiated experiences. Our proactive approaches result in businesses acquiring and retaining customers, converting enquiries to sales, making customers refer our clients’ products. Our contact centers are equipped to handle voice, email, chat, comments in specific communities, and social media under one roof using the latest technologies and platforms. Our solutions address the customer’s core issues and are customizable, scalable and cost-effective.

Digital SolutionsTransform to the power of emerging technologies and digitality

AEGISLISA

LISA is a customizable, customer-centric digital E-care solution that is built on the framework: Listen - Interact - Socialize - Adapt. With LISA, we enable businesses to grasp the true voice of the customer, conduct timely interactions, and build loyalty via intuitive real-time insights – all across omni-channels. We assist businesses to redefine their social and digital strategies, and redesign their customer experiences based on our 360-degree actionable acumen. Additionally, LISA is backed by proprietary Technology-Analytics-Execution-Domain expertise which helps optimally organize customer-company journeys. Overall, the results are informed employees, improved communications, customer service excellence, and brand innovation.

LITMUS

Our experience enhancing digital sub-solution which helps businesses to intelligently rate - analyze - converse - target customers in real-time for real results. This interactive, intuitive ‘sentimeter’ is designed to manage and measure real-time consumer perceptions via context-rich structured conversations. That means faster fixes and faster time-to-market which leads to refined customer-company experiences at every touch-point; at every stage. Litmus delivers actionable insights from regular employees all the way to the CEO and this enables profitable relationships across the board.

DIGITAL ANALYTICS

Analytics is a powerful tool when used in the right manner with the right partner. In a data cluttered digital environment, businesses need the right metrics and methods at the right time. We help track and analyze customers’ digital journey – across online and offline channels – to garner understanding of behaviours, expectations, patterns, and perspectives for your business. These insights, supported with our tailored road-maps, can enable fact-based decisions and personalized engagements. Further, we also provide comparative benchmarks about competitors and advice on adjustments for top performance. CCC also provides Social customer care, Presence Management, Community moderation services, Customer advocacy and Portal moderation support.

Technology & ConsultingGain your tech-edge withour tech-savvy solutions

CCC helps organizations keep pace with technology strides. We offer end-to-end enterprise solutions as well as modular tools that can be customized to the technological and operational requirements of any business. Our state-of-the art infrastructure, domain expertise, and experienced teams are adept at identifying and implementing the right solutions that can create viable business impacts. Our technology services suite consists of:

• Consulting services to identify and implement best-in-class technology based on customer requirements

• Voice infrastructure implementation and support (hosted or in-house model) through our technology partners

• Technology integration services• CRM implementation• Unified solutions implementation and support

Our Clients

INFINITE EXPERIENCE