POSTS OF

2014TOP 5

53 CUSTOMER SERVICE NO-NO’S WHEN ACUSTOMER WANTS TO PULL THE PLUG

Calling in for canceling a subscrip-tion nowadays has become so much harder for some customers, with some taking it to social media to air their grievances. To save your company of getting into a viral di-saster, here are some no-no’s that you need to take note of when a customer wants to pull the plug.Read more >

4Read more >

HOW TO TURN BAD CUSTOMER SERVICEINTO YOUR BEST CUSTOMER SERVICE

Bad customer service happens even to the best of companies. But how do you turn things around when it occurs. In this post, we will discuss how you can shi� an unfortunate cus-tomer service into your best customer service delivery.

3WHY IS INDIA LOSING 70% OF CALL

CENTER BUSINESS TO THE PHILIPPINES

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India is losing 70% of its call center business to the Philippines and East-ern Europe. If this trend continues, India may lose up to $30 billion in foreign exchange revenue in the next decade unless it steps up to its com-petitors. Here are some reasons why.

25 EFFECTIVE TIPS TO INSPIRE

YOUR CUSTOMER SERVICE AGENTS

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Keeping customer service agents excited,

inspired, and engaged spell the di�erence

between delivering a positive customer

experience from a negative one. Customer

service is no easy task. There’s no denying

the importance of customer service. It is

important to motivate your customer ser-

vice agents to do the best they can. Here

are five ways to inspire your agents to

greatness.

15 SIMPLE YET TAKEN FOR GRANTED

WAYS TO BOOST CUSTOMER LOYALTY

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It is true that it’s better to invest on customer

loyalty than to acquire new customers. Ex-

perts say that loyal customers spend more,

advertise your product or service for free,

and amp up your brand. The challenge,

though, is turning new customers to repeat

customers and customer service plays a big

role in this transformation. So how do you

boost customer loyalty?

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Infinit Contact is one of the top providers of quality outsourcing contact center

solutions in Asia. We capitalize in the Philippines’ top-rate English speaking

human resources, combined with an experienced and dedicated team of multicul-

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