Change management 10/17/16

INFINIDEA

Presenters:Amir FarzamVarun ChauhanLeticia FerreiraBingyu (Angela) LiMohammad Afzal

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Importance of Change Management People-related aspects Transformation cycle and

supporting processes The ADKAR model

Content

Adaptated from Prof. Ehap Sabri’s Global Logistics and Transportation course material

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The need for change management

70%

30%

Transformation initiatives

Failure Success

Source: McKinsey Quarterly Transformation Executive Survey, 2008

People-related aspects poorly addressed or neglected

Inadequate communication

Lack of stakeholder comprehension

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The emotional roller-coaster

The Kubler-Ross change curve (or grief model)

‘To-Be’

‘As-Is’Phase 1 Phase 2 Phase 3

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Force field analysis

‘As-Is’

Restraining forces

Restraining forces

Restraining forcesDriving forces

Driving forces

Driving forces

Kurt Lewin’s model http://www.change-management-coach.com/force-field-analysis.html

‘To-Be’

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The classic adoption curve

Everett Rogers – Diffusion of Innovations, 1962

Change ambassadors Resistance group

Transformation Cycle

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Lean & Agile Value Chain Management (LAVCM)

Alignment with Corporate Goals

Developing Vision, Objectives, Strategies

Process Analysis & Benchmarking

Selecting Software Provider

(if needed)Calculating Return On Investment

Developing Program and Project Plans

Project Implementation

Updating Performance

Management System

PlanImplementSustain

Ehap Sabri, Ph.D., CFPIM; Salim Shaikh, CPIM, CSCP

Developing a Winning Transformation Team

Organizational Alignment and Cultural Support

Education, Communication Management & Sponsorship

Effective Performance Management System

Supporting Processes

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The ADKAR model

Achievements

A Awareness Recognize need for change

D Desire Willingness to support and participate

K Knowledge How to change

A Ability To implement required skills and behavior

R Reinforcement Full implementation of change

Phases / Milestones

Source: Jeffrey Hiatt. “ADKAR: A Model for Change in business, Government and Community” Prosci Research, 2006

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ADKAR & transformation cycle phases

Organizational

A Awareness

D Desire

K Knowledge

A Ability

R Reinforcement Sustain

Plan

Implement

Individual

Source: Jeffrey Hiatt. “ADKAR: A Model for Change in business, Government and Community” Prosci Research, 2006

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ADKAR & change mngmt supporting processes

Source: Jeffrey Hiatt. “ADKAR: A Model for Change in business, Government and Community” Prosci Research, 2006

Developing a Winning Transformation Team

Organizational Alignment and Cultural Support

Education, Communication Management & Sponsorship

Effective Performance Management System

A D K A R

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Change management is critical Recognize and address people-

related aspects Transformation cycle:

Plan – Implement – Sustain The ADKAR model x transformation

cycle and supporting processes

Summary

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http://www.change-management.com/tutorials.htm

http://www.change-management-coach.com/change-management-models.html

http://www.slideshare.net/peoplewizconsulting/change-management-models-a-comparison

Additional information

Thank you