CUSTOMERPfizer

INDUSTRYPharmaceutical

BUSINESS OVERVIEWPfizer Ltd. is the UK subsidiary of Pfizer Inc.

LENGTH OF RELATIONSHIP- Since 2001 (initial term of three years, since extended 4 times)

PROGRAM MODEL- Vendor Neutral

SKILL SETS RECRUITED- All

SKILLS SETS RECRUITEDSkills include IT, Clinical, Scientific,Medical, Finance, Procurement, HR,Admin & Clerical

EUROPEAN OPERATIONS- MSP covering multiple UK sites

GEOGRAPHICAL COVERAGE- Europe: UK

VOLUME (APPROX)- 700 Contractors hires per annum

Volt Consulting GroupVolt House, 3 Chapel Road, Redhill, Surrey, RH1 1QD(+44) 1737 774100www.voltconsultinggroup.com

© 2018 Volt Resource Management. All rights reserved.

SCOPE OF MANAGED SERVICEVolt Consulting provides a vendor neutralMSP covering contract recruitment for IT,Scientific, Finance, Medical and Admin& Clerical. Initially launched in a singlebusiness unit, the program has expandedyear on year. It now covers an additionalten.

SERVICE HIGHLIGHTS

Sustainable Cost SavingsOngoing hard savings are achievedthrough intense competition among oursupplier base. The vendor neutral model,together with the competitive biddingfunctionality in the Vendor ManagementSystem (VMS), means that suppliers offerthe best candidates at the best marketrates of the day

PROGRAM EXPANSIONThe MSP’s expansion project for Pfizer’sWorldwide Pharmaceutical Operations(WPO) Division in the UK included a vendoroptimisation process which resulted in34 vendors supplying 216 contractors,which was a significant improvement onthe previous supply base of 59 vendorssupplying 168 contractors.With Pfizer’s recent merger with Wyeth,we saw our contract headcount growfrom 500 to 700 in the space of 12 months(through the rolling in of incumbent legacyWyeth contractors, rolling in of contractorspreviously not managed by us but mostlythrough pure growth recruitment). Duringthis time, we implemented a solutionto make us the sole MSP provider forPfizer. Part of this involved adjusting ourcommercial model to run an exclusivitycontract with regard to the scientificarea previously managed by SRG as aseparate MSP to give them a lead time tofill before the rest of the suppliers. Thismutually beneficial partnership helpedus successfully take over the scientificMSP for Pfizer in July 2010 (taking on 100contractors).

Tailored SolutionsTo streamline the CV review process forPfizer Managers, we have worked withthem to develop a customised CV coversheet which summarises the skills and data they consider most relevant so it can be seen at the front of each CV, minimising the time it takes to assess each candidate.

To ensure quality, we have a 24 hour holdput on CVs as we have found that closingthe requirement so submittals cannot bereceived for 24 hours ensures the focusis to submit the best quality candidatesrather than to submit the fastest response.Suppliers can take this time to phone ouron-site team for any clarifications. Also, wehave a limit of 2 CV submittals per supplier(though our process is of course flexible,and can be adjusted depending on therole, for example when sourcing nicherequirements).

OPERATIONAL RESULTS- Ongoing cost savings year on year:since the outset of the program, annualbenchmarking exercises have shown Pfizerto be paying on average 5% below marketrate for contractors- A score of 97.3% is shown in the latestbenchmarking survey for the overallsatisfaction with contractor quality for theMSP- Cost savings through standardisingmargins and PAYE costs, hard rate savingsand elimination of “maverick” spend- Savings in excess of £1.1 M in the UK from Jan - Dec 2010- Reduced time/cost for training newstarters through improved communications- Streamlined administrative processesthrough best use of technology (integrationwith financial and purchasing systems)- Consolidated invoicing (currently only 12invoices a week for 700 contractors)- Consultative relationship regarding security processes, and ongoing monitor-ing of compliance- Vendor management and optimisation

PfizerC A S E S T U D Y