Industrial psychology-Impact of job stress among ATCOs in civil

aviation industry (INDIA).

Project guide name: Name of student: Ms. Shipra Sharma Sumanlata Sadh Roll No. 04811809911

Contents of presentation are as follow:

• Objective• Scope• Introduction• Methodology of study• Analysis and tools• Expected conclusion• References

Objective

• The aim is to study the impact of job stress among ATCOs in civil aviation industry(INDIA) .

Scope

• To identify stress drivers among ATCOs in service industry (civil aviation industry) for

accident prevention and safety measures.

Introduction

• Industrial psychology is defined as the study of man and his behavior with the aid of scientific methodology.

• Stress is a situation which force a person to deviate from normal functioning due to the change in his/her psychology and/or psychological condition, such that the person is forced to deviated from normal functioning.

Continue…………………

• Work is a central part of almost everyone’s life . Work and workplace emphasizes many issues related to organization psychology including job satisfaction ,quality of work life, human factor , work conditions, performance appraisal, motivation and leadership ,and the physical and mental health of the workers.

Continue………………….

• ATCOs are stress by flight clearance, maintence of flight level, more air traffic number , satefy concerns for passengers ,infrastructure , co-ordination with crew members, shortage of manpower , shift duties, losing of rating(tower rating , area rating, radar rating).

Methodology of study

• Primary data: It is collecting through personal communication and

questionnaire.

• Secondary data: It is collecting through review of literatures , journals , websites.

Parameters

• Performance pressure• Role ambiguity• Workload• Job stress• Job satisfaction• Relationship with other

Questionnaire(Instrument )• GENERAL INFORMATION• Occupation: _____• Job title :___RATING• 1 not satisfied at all• 2 agree• 3 some what satisfied• 4 not agree• 5extremely satisfied

Continue………………………• Using the scale shown above, rate your level

of satisfaction with the following aspects of your job.

• PAY AND PROMOTION POTENTIAL• _____ Salary• _____ Opportunities for Promotion• _____ Benefits (Health insurance, life

insurance, etc.)• _____ Job Security• _____ Recognition for work accomplished

Continue………………………..

• GENERAL WORKING CONDITIONS• _____ Hours worked each week• _____ Flexibility in scheduling• _____ Location of work• _____ Amount of paid vacation time/sick

leave offered

Continue……………………..

• WORK ACTIVITIES • _____ Variety of job responsibilities• _____ Degree of independence associated

with your work roles• _____ Adequate opportunity for periodic

changes in duties

Continue………………………

• WORK RELATIONSHIPS• _____ Relationships with your co-workers• _____ Relationship(s) with your supervisor(s)• _____ Relationships with your subordinates (if

applicable)

Continue………………………….

• USE OF SKILLS AND ABILITIES• _____ Opportunity to utilize your skills and

talents• _____ Opportunity to learn new skills• _____ Support for additional training and

education

Population and sampling

NAME OF AIRPORT(POPULATION)

TOTAL ATCOs(Element)

Proportionate Sampling

(20% of the elements)

Questionnaire received

MUMBAI 280 56 51

IGI 325 65 64

CHENNAI 30 6 4

HYDERABAD 35 7 3

TOTAL 670 134 122

Data Analysis

• Various methods used for data analysis to compare the data collected from 122 respondents:

• Cross –sectional analysis.• Descriptive/Inference analysis.

Reliability of Questionnaire

PARAMETERS Cronbach’s ALPHA

Performance pressure 0.656

Role ambiguity 0.651

Workload pressure 0.726

Relationship with other 0.657

Job stress 0.837

Job satisfaction 0.800

Hypotheses testing

PARAMETERS Standardized Coefficient Beta

t - value

Constant 7.072

Performance pressure

0.217 4.042

Role Ambiguity 0.185 3.321

Workload pressure 0.215 4.073

Relationship with others

-0.372 -6.965

Continue…………………………..

HYPOTHESES

• H1(performance pressure)• I t I>2 Accepted : t=mean value (sample)

• Performance pressure is one of the most significant and positive influence on job stress.

Continue………………………….• H2(Role ambiguity)• I t I>2 Accepted : t=mean value (sample)• Job stress will be higher ,if rapid changes exist

in the management.

• H3(Workload)• I t I>2 Rejected :t=mean value(sample)• Showing negative relationship implies more

workload on ATCOs ,lesser will be job stress.

Continue………………………• H4(Relationship with other)• I t I>2 Accepted : t =mean(sample)• More the ACTOs friendly the lesser the job

stress.

• H5(Job stress)• I t I>2 Accepted: t=means(sample)• More ATCOs have job stress lesser the job

satisfaction.

Continue………………………• H1 : There is positive relationship b/w

performance and job stress.• H2:There is positive relationship b/w role

ambiguity and job stress.• H3:There is positive relationship b/w workload

pressure and job stress.• H4:There is positive relationship b/w

relationship with others and job stress.• H5:There is positive relationship b/w job and

job satisfaction.

Conceptual framework• Performance pressure

• Role ambiguity Job Stress Job Satisatifaction • Workload pressure

• Relationship with others

Conclusion

• Performance pressure , role ambiguity have the contribution to increase stress in air traffic controllers job satisfaction ; while workload and relationship with others remained insignificant . The workplace of Indian civil aviation industry fosters culturally friendly relationship ; while workload pressure is not as much as compared with developed country.

Recommendations

• Stress management techniques should be apply at work place like:

• Maintaining culturally friendly relationship.• Give appraisal for good performance.• Define proper role of the ATC at work place.• Using meditations .

Limitations• The research is only applicable for aviation

industry(service industry) than other(service industry)

• Limitation of generalization of results to other stressful areas(hospitals).• Time constraint(limited time for survey).• Respondents behavior.

References

• International Journal of Human Resource Studies .

• Book on advanced industrial psychology-Ram Nath.

• Website ( University of Newcastle’s Engineering and Built Environment Research Ethics Committee(2005).

Thank you……